Zoho One Implementation: Lead the implementation of Zoho One suite of applications, including assessing business needs, defining requirements, and designing solutions to meet organizational objectives. Configuration and Customization: Customize Zoho applications to align with specific business processes and requirements. Configure modules, fields, workflows, and automation rules to enhance productivity and streamline operations. User Management: Create and manage user accounts, roles, and permissions within Zoho One. Set up user access controls and ensure data security and privacy. Data Management: Manage data within Zoho applications, including data import, export, cleansing, and data quality assurance. Ensure data integrity and accuracy across all Zoho modules. Integration and Data Exchange: Integrate Zoho One applications with other systems or third-party applications to facilitate seamless data exchange and streamline processes. Implement APIs and webhooks as needed. System Maintenance and Upgrades: Perform regular system maintenance tasks, including application updates, patches, and system backups. Monitor system performance and troubleshoot any issues that arise. Training and User Support: Provide training and support to end-users on Zoho One applications. Conduct workshops, create user documentation, and offer assistance to address user queries and issues. Workflow Automation: Develop and implement workflow automations using Zoho Creator, Deluge scripting, or other tools to optimize business processes and enhance efficiency. Report Generation and Analytics: Create and generate reports, dashboards, and analytics using Zoho Analytics or other reporting tools. Provide insights and data-driven recommendations to stakeholders. Continuous Improvement: Stay updated with new features and capabilities of Zoho One applications. Identify opportunities for process improvements, system enhancements, and automation to drive operational excellence. Qualification and Requirement Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Proven experience of 3 to 5 years as a Zoho Administrator or in a similar role, with expertise in configuring and administering Zoho One applications. Strong knowledge of Zoho One suite of applications, including CRM, SalesIQ, Desk, Books, Projects, and others. Experience in customizing Zoho applications using customization tools, workflows, and automation features. Familiarity with APIs, webhooks, and integration methods for connecting Zoho applications with other systems. Excellent problem-solving and analytical skills, with the ability to translate business requirements into technical solutions. Strong communication and interpersonal skills to collaborate with stakeholders at all levels. Proactive and self-motivated, with the ability to work independently and manage multiple tasks and priorities effectively. Zoho certifications, such as Zoho Certified Developer or Administrator, are highly desirable. Knowledge of CRMs and business processes is advantageous.

Role & responsibilities Collaborate with stakeholders to clarify problem statements, narrow down the analysis scope, and use findings to improve product outcomes. Create replicable data analyses using open-source technologies, summarize findings effectively, and communicate assumptions clearly. Build data pipelines to transition ad-hoc analyses into production-ready dashboards for fellow engineers' use. Develop, deploy, and maintain metrics, applications, and tools to empower engineers to access and utilize data insights independently. Write well-structured and thoroughly tested code, ensuring maintainability and scalability for future enhancements. Stay updated on relevant technologies and propose new ones for team adoption.