Zensar Technologies :: HR Shared Services- HR Operations (US Shift)

Greetings from Zensar Technologies, Pune!!!

We are hiring for HR Operations role.

• The Team Member North America Shared Services will be responsible for delivering high-quality support services across North America, including the United States, Canada, Mexico, and Colombia.
• This role involves executing day-to-day shared services activities, ensuring compliance with regional regulations, and maintaining strong relationships with internal stakeholders.
• The incumbent will contribute to process improvements, service excellence, and operational efficiency across HR, finance, procurement, and other back-office functions.

Key Responsibilities:

• Service Delivery

Execute shared services tasks accurately and within defined timelines.

Support HR, finance, procurement, and other back-office functions as per business requirements.

• Compliance & Quality Assurance

Ensure all activities comply with relevant regional laws, internal policies, and audit standards.

Maintain documentation and records in accordance with compliance and data privacy guidelines.

• Stakeholder Management

Collaborate with internal stakeholders across North America to understand service needs and resolve queries.

Provide timely updates and maintain a customer-focused approach in all interactions.

• Process Support & Improvement

Identify opportunities for process enhancements and contribute to automation initiatives.

Participate in continuous improvement projects and share feedback for service optimization.

• Reporting & Documentation

Maintain accurate records of transactions and service requests.

Assist in preparing reports and dashboards for performance tracking and compliance audits.

• Team Collaboration

Work closely with team members and leadership to ensure smooth operations.

Participate in team meetings, training sessions, and knowledge-sharing initiatives.

Qualifications & Skills:

• Bachelors degree in Business Administration, HR, Finance, or a related field.
• 4+  years of experience in shared services or a similar operational role.
• Basic understanding of compliance requirements in North American markets.
• Strong communication and interpersonal skills for effective stakeholder engagement.
• Attention to detail, problem-solving ability, and a proactive mindset.
• Familiarity with shared services tools and systems is a plus.