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XR Support Engineer

3 - 5 years

0 Lacs

hyderabad telangana india

Posted:3 weeks ago| Platform: Linkedin logo

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Skills Required

support vr mobile onboarding development provisioning configuration compliance management mdm training licensing deployment content patch documentation developer resolve mobility servicenow troubleshooting software network communication collaboration adaptability

Work Mode

Remote

Job Type

Full Time

Job Description

Experience:

Location:


Job Title:


Job Summary

XR Support Engineer


Key Responsibilities

Device & Platform Support

  • Provide technical support for AR/VR hardware (e.g., HoloLens, Meta Quest, mobile AR)
  • Assist with device provisioning, onboarding, configuration, and compliance checks
  • Support and maintain device management platforms (e.g., Microsoft Intune or other MDM tools)

Application Support

  • Troubleshoot XR applications used for training, remote assistance, and collaboration
  • Manage user access, licensing, and deployment of XR content and apps
  • Coordinate with development teams for application updates, bug fixes, and patch deployment

User Onboarding & Training

  • Conduct onboarding and training sessions for end users on XR tools and safety protocols
  • Lead dry runs and walkthroughs for key scenarios and simulations
  • Maintain user-facing documentation, quick start guides, and internal SOPs

Licensing & Access Management

  • Provision and manage licenses across XR platforms and developer tools
  • Track access and usage to ensure compliance and optimize license utilization

Ticketing & Escalation

  • Log, track, and resolve support tickets via ITSM tools like ServiceNow
  • Monitor ticket queues, trends, and SLA adherence using dashboards
  • Escalate critical issues to relevant development or infrastructure teams

Cross-Team Collaboration

  • Collaborate with XR development, mobility, and site support teams
  • Participate in regular team syncs, retrospectives, and knowledge-sharing sessions


Required Skills & Qualifications

  • 3–5 years of experience in

    IT support, system administration, or technical field support

  • Working knowledge or strong interest in XR/AR/VR technologies
  • Hands-on experience with ITSM tools like

    ServiceNow, ticketing, and dashboards

  • Strong troubleshooting skills across hardware, software, and network layers
  • Experience with MDM platforms -

    Intune

  • Excellent communication skills and the ability to create clear technical documentation
  • Strong team collaboration mindset and adaptability to evolving technologies

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