Workshop Manager

Key Responsibilities

• ** workshop operations & supervision **
• Oversee all maintenance, servicing, and repair activities of Bajaj three-wheelers (RE, cargo, passenger etc.).
• Ensure quality control: that all repairs meet Bajaj’s service standards and safety norms.
• Manage a team of technicians, mechanics, apprentices and helpers; coordinate workflow so that service turnarounds are timely.
• ** Staff management and development **
• Hiring, training, scheduling of staff; ensure technicians have necessary skills for newer models, electrical, mechanical systems.
• Conduct performance reviews, mentor junior staff, ensure continuous improvement.
• ** Parts and inventory management **
• Monitor spare parts inventory; ensure availability of genuine Bajaj spares.
• Order parts in time, avoid overstocking/stock-outs.
• Keep track of consumables, tools, workshop equipment.
• ** Customer service & satisfaction **
• Interact with customers when needed to understand service issues, explain work done, estimates, time taken.
• Ensure adherence to promised service delivery timelines.
• Handle complaints, ensure customer retention and good reputation.
• ** Quality, safety, & compliance **
• Ensure workshop adheres to safety norms (personal protective equipment, safety of tools).
• Maintain clean, organised workshop.
• Follow all regulatory norms (pollution checks, emissions norms etc. if applicable).
• Implement Bajaj’s service policies, warranty procedures etc.
• ** Reporting & performance monitoring **
• Track key metrics: number of vehicles serviced, turnaround time, repeat defects, error rates, warranty claims, revenue generated in service.
• Report regularly to management; suggest improvements.
• Maintain workshop cost control: labour cost, material wastage, utilities.
• ** Coordination across dealership departments **
• Work with sales department: checks on newly sold vehicles requiring first service, customer handovers etc.
• Coordinate with parts department to ensure parts supply.
• Communicate with the billing/finance team for invoicing, payments.

Required Skills & Qualifications

• Diploma / ITI in Automobile Engineering, Mechanical Engineering or relevant field.
• Several years (say 3-5 years) of experience in a workshop environment; experience with three-wheelers or light commercial vehicles a plus.
• Strong technical knowledge of engines, transmissions, electrical systems, braking, tyres etc.
• Good managerial skills: planning, delegation, team management.
• Good communication skills (with customers & staff). Local language plus Odia / Hindi is helpful.
• Understanding of inventory control, basic accounting or workshop financials.
• Attention to safety, quality, and detail.

Key Performance Indicators (KPIs)

• Average turnaround time per vehicle.
• Percentage of service work that meets quality on first pass (i.e. minimal rework).
• Service revenue targets.
• Customer satisfaction/rating (feedback).
• Inventory turnover of parts & spares.
• Workshop utilisation (how much capacity is used).
• Cost of service per job vs budget.

Typical Schedule & Other Conditions

• Full-time, likely six days a week or as per dealership norms.
• Some work on Saturdays or Sundays may be required.
• Being in Keonjhar, travel may be required if there are sub-service centers or mobile service units.
• Need to be adaptable to customer demands and seasonal peaks.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Ability to commute/relocate:

• Keonjhargarh, Orissa: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• Diploma (Required)

Experience:

• Automotive service: 1 year (Required)
• total work: 1 year (Preferred)

Work Location: In person