Kumar Motors

Key Responsibilities ** workshop operations & supervision ** Oversee all maintenance, servicing, and repair activities of Bajaj three-wheelers (RE, cargo, passenger etc.). Ensure quality control: that all repairs meet Bajaj’s service standards and safety norms. Manage a team of technicians, mechanics, apprentices and helpers; coordinate workflow so that service turnarounds are timely. ** Staff management and development ** Hiring, training, scheduling of staff; ensure technicians have necessary skills for newer models, electrical, mechanical systems. Conduct performance reviews, mentor junior staff, ensure continuous improvement. ** Parts and inventory management ** Monitor spare parts inventory; ensure availability of genuine Bajaj spares. Order parts in time, avoid overstocking/stock-outs. Keep track of consumables, tools, workshop equipment. ** Customer service & satisfaction ** Interact with customers when needed to understand service issues, explain work done, estimates, time taken. Ensure adherence to promised service delivery timelines. Handle complaints, ensure customer retention and good reputation. ** Quality, safety, & compliance ** Ensure workshop adheres to safety norms (personal protective equipment, safety of tools). Maintain clean, organised workshop. Follow all regulatory norms (pollution checks, emissions norms etc. if applicable). Implement Bajaj’s service policies, warranty procedures etc. ** Reporting & performance monitoring ** Track key metrics: number of vehicles serviced, turnaround time, repeat defects, error rates, warranty claims, revenue generated in service. Report regularly to management; suggest improvements. Maintain workshop cost control: labour cost, material wastage, utilities. ** Coordination across dealership departments ** Work with sales department: checks on newly sold vehicles requiring first service, customer handovers etc. Coordinate with parts department to ensure parts supply. Communicate with the billing/finance team for invoicing, payments. Required Skills & Qualifications Diploma / ITI in Automobile Engineering, Mechanical Engineering or relevant field. Several years (say 3-5 years) of experience in a workshop environment; experience with three-wheelers or light commercial vehicles a plus. Strong technical knowledge of engines, transmissions, electrical systems, braking, tyres etc. Good managerial skills: planning, delegation, team management. Good communication skills (with customers & staff). Local language plus Odia / Hindi is helpful. Understanding of inventory control, basic accounting or workshop financials. Attention to safety, quality, and detail. Key Performance Indicators (KPIs) Average turnaround time per vehicle. Percentage of service work that meets quality on first pass (i.e. minimal rework). Service revenue targets. Customer satisfaction/rating (feedback). Inventory turnover of parts & spares. Workshop utilisation (how much capacity is used). Cost of service per job vs budget. Typical Schedule & Other Conditions Full-time, likely six days a week or as per dealership norms. Some work on Saturdays or Sundays may be required. Being in Keonjhar, travel may be required if there are sub-service centers or mobile service units. Need to be adaptable to customer demands and seasonal peaks. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Ability to commute/relocate: Keonjhargarh, Orissa: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Education: Diploma (Required) Experience: Automotive service: 1 year (Required) total work: 1 year (Preferred) Work Location: In person