Workshop Manager

Job Summary:

The Workshop Manager will oversee the daily operations of the two-wheeler workshop, ensuring high-quality service, efficient workflow, and customer satisfaction. The role involves managing a team of mechanics, supervisors, and service advisors while maintaining productivity and profitability.

Key Responsibilities:

• Supervise and manage the workshop’s day-to-day operations.
• Allocate jobs to technicians and monitor their performance.
• Ensure timely and accurate diagnosis, repair, and service of all two-wheelers.
• Maintain high standards of service quality and customer satisfaction.
• Manage inventory and ensure availability of spare parts and consumables.
• Monitor workshop productivity, efficiency, and turnaround time.
• Handle customer complaints and ensure proper resolution.
• Coordinate with spare parts, service advisors, and front office for smooth operations.
• Maintain cleanliness, safety, and compliance standards in the workshop.
• Prepare daily, weekly, and monthly reports on service performance, revenue, and expenses.
• Conduct regular team meetings and technical training for staff.
• Skills & Competencies:
• Strong technical knowledge of two-wheeler systems and diagnostics.
• Leadership and team management skills.
• Good communication and problem-solving abilities.
• Customer-centric approach with a focus on quality service.
• Ability to handle pressure and meet deadlines.

Qualifications:

Diploma / Degree in Automobile or Mechanical Engineering.

Minimum 5 years of experience in a automobile sector workshop.