MCV BAJAJ

Supervise and Train: Lead, train, and mentor service staff, ensuring they are equipped with the skills and knowledge to provide high-quality service. Hire and Recruit: Work with HR to find and hire qualified individuals with the right skills and personalities for the service team. Performance Management: Set service-related goals and monitor team performance against them, providing coaching and feedback to improve Customer & Client Relations Customer Satisfaction: Nurture client relationships and ensure customer needs and expectations are consistently met and exceeded. Problem-Solving & Escalations: Handle customer escalations and complex service issues, providing timely and effective solutions. Feedback & Improvement: Analyze customer feedback and interactions to identify pain points and implement improvements to the service delivery process. Service Operations & Quality Policy & Procedure Development: Establish and implement service department policies and procedures to standardize service delivery and improve efficiency. Metric Monitoring & Reporting: Track key performance indicators (KPIs) like customer satisfaction scores (CSAT), response times, and resolution rates. Quality Assurance: Conduct audits to ensure that the service department is maintaining high standards of quality, efficiency, and productivity. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Life insurance Provident Fund Education: Diploma (Preferred) Experience: total work: 2 years (Required) Management: 2 years (Preferred) Onsite: 2 years (Required) Willingness to travel: 50% (Required) Work Location: In person