Supervise and Train: Lead, train, and mentor service staff, ensuring they are equipped with the skills and knowledge to provide high-quality service. Hire and Recruit: Work with HR to find and hire qualified individuals with the right skills and personalities for the service team. Performance Management: Set service-related goals and monitor team performance against them, providing coaching and feedback to improve Customer & Client Relations Customer Satisfaction: Nurture client relationships and ensure customer needs and expectations are consistently met and exceeded. Problem-Solving & Escalations: Handle customer escalations and complex service issues, providing timely and effective solutions. Feedback & Improvement: Analyze customer feedback and interactions to identify pain points and implement improvements to the service delivery process. Service Operations & Quality Policy & Procedure Development: Establish and implement service department policies and procedures to standardize service delivery and improve efficiency. Metric Monitoring & Reporting: Track key performance indicators (KPIs) like customer satisfaction scores (CSAT), response times, and resolution rates. Quality Assurance: Conduct audits to ensure that the service department is maintaining high standards of quality, efficiency, and productivity. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Life insurance Provident Fund Education: Diploma (Preferred) Experience: total work: 2 years (Required) Management: 2 years (Preferred) Onsite: 2 years (Required) Willingness to travel: 50% (Required) Work Location: In person
Roles and Responsibilities Manage daily operations of the branch office, ensuring efficient sales performance and customer satisfaction. Develop and implement strategies to increase sales revenue through effective marketing campaigns and lead generation activities. Lead a team of sales professionals, providing guidance on sales techniques, product knowledge, and customer service standards. Analyze market trends and competitor activity to identify opportunities for growth and develop plans accordingly. Ensure compliance with company policies, procedures, and regulatory requirements.
Roles and Responsibilities Manage daily operations of the branch office, ensuring efficient sales performance and customer satisfaction. Develop and implement strategies to increase sales revenue through effective marketing campaigns and lead generation activities. Lead a team of sales professionals, providing guidance on sales techniques, product knowledge, and customer service standards. Analyze market trends and competitor activity to identify opportunities for growth and develop plans accordingly. Ensure compliance with company policies, procedures, and regulatory requirements.