Workshop Manager

 Workshop Manager Job Purpose: To oversee the day-to-day operations of the automobile service workshop, ensuring timely and high-quality service delivery, effective manpower utilization, customer satisfaction, and compliance with company and manufacturer standards. Key Responsibilities: Supervise and coordinate workshop activities including job allocation, progress monitoring, and final inspection. Ensure all vehicles are serviced and repaired as per manufacturer guidelines and within committed timelines. Plan and allocate jobs to technicians based on skill levels and workload. Maintain service quality by conducting regular checks and ensuring adherence to standard operating procedures. Coordinate with Service Advisors for job card details, work progress, and delivery commitments. Manage workshop productivity, efficiency, and profitability targets. Ensure the availability and proper use of tools, equipment, and special service tools (SST). Monitor repeat repairs and take corrective actions to minimize rework. Maintain discipline, safety, and cleanliness within the workshop. Train, guide, and motivate technicians to achieve high performance levels. Liaise with the parts department for timely availability of required spares. Handle escalated technical or operational issues and ensure quick resolution. Prepare and submit daily/weekly workshop performance reports to management. Qualifications and Experience:Diploma / Degree in Automobile or Mechanical Engineering. Minimum 7–15 years of experience in automobile service operations, with at least 3–10 years in a supervisory or managerial role. Hands-on knowledge of workshop processes, job estimation, and service standards. Experience in handling multi-brand or authorized dealership workshops preferred. Skills and Competencies: Strong technical knowledge of automobiles. Leadership and team management skills. Excellent communication and coordination abilities. Customer-oriented approach with a focus on quality and efficiency. Problem-solving and decision-making capabilities. Proficiency in service management software and MS Office tools. Work Conditions: Full-time, on-site position. May require extended hours during peak service periods.