Candidates should have knowledge of accounting software, Responsibilities of candidates include: • Should be able to maintain bank statements • settle costs on balance sheets • manage invoices • help the senior accounts team
Job SummaryThe Automobile Service Manager is responsible for the efficient and profitable operation of the service department. This role involves managing a team of technicians and service advisors, ensuring high levels of customer satisfaction (CSI), and maintaining the highest quality of repair work. The Service Manager acts as the liaison between the workshop, the customers, and (if applicable) the vehicle manufacturer, ensuring all service protocols and safety standards are met. Key Responsibilities1. Operational Management Oversee the daily workflow of the service drive, workshop floor, and parts department to ensure optimal productivity. Monitor job cards and repair orders (ROs) to ensure accurate time recording and efficient bay utilization. Ensure all shop equipment, lifts, and tools are maintained and in safe working order. Implement and enforce health, safety, and environmental policies (OSHA/local regulations) within the workshop. For Dealerships: Ensure compliance with manufacturer warranty procedures, campaigns, and recall protocols. 2. Team Leadership & Development Recruit, train, and mentor service advisors, technicians, and support staff. Create weekly schedules, manage shift rotations, and approve time-off requests to ensure adequate coverage. Conduct regular performance reviews and technical training sessions to upskill the team. Foster a culture of accountability, keeping the team motivated to meet productivity targets. 3. Customer Service & Retention Handle escalated customer complaints and resolve conflicts with professionalism and empathy. Monitor Customer Service Index (CSI) scores and implement strategies to improve low-scoring areas. Ensure service advisors are effectively communicating repair estimates, timelines, and vehicle status to customers. Conduct post-service follow-up calls to ensure customer satisfaction and encourage repeat business. 4. Financial Performance Prepare and manage the annual service department budget, including revenue forecasts and expense controls. Monitor key financial metrics, including Labor Efficiency, Hours Sold per RO, and Parts-to-Labor Ratio. Minimize waste and control costs regarding shop supplies and inventory. Set sales targets for service advisors regarding value-added services (VAS) and accessories. Requirements & QualificationsEducation: Bachelor’s degree in Automobile Engineering, Business Administration, or a related field preferred. (Diploma in Mechanical Engineering with significant experience is often accepted). Experience: 5+ years of experience in the automotive service industry, with at least 2 years in a supervisory or management role. Technical Knowledge: Strong understanding of automotive mechanics, diagnostics, and the latest vehicle technologies (EV/Hybrid knowledge is a plus). Licensing: Valid driver’s license with a clean driving record. Key Skills & CompetenciesLeadership: Ability to command respect and motivate a diverse team of mechanics and advisors. Communication: Excellent verbal and written communication skills for interacting with customers and vendors. Problem-Solving: Strong diagnostic thinking—not just for cars, but for operational bottlenecks. Financial Acumen: Ability to read P&L statements and understand gross profit margins. Software Proficiency: Experience with Dealer Management Systems (DMS) like CDK, Reynolds & Reynolds, or generic workshop software. Key Performance Indicators (KPIs)The success of this role is typically measured by: CSI Score: Customer Satisfaction Index rating. Technician Proficiency: Percentage of billed hours vs. actual clock hours. First-Time Fix Rate: Percentage of vehicles fixed correctly on the first visit. Service Absorption: The ability of the service department's gross profit to cover the dealership’s fixed costs. Work EnvironmentThe role requires a mix of desk work (planning, budgeting) and active floor management (supervising repairs, interacting with customers). Must be able to work in a high-noise environment and occasionally lift moderate weights (parts/tools). Weekend work may be required depending on business hours.