Workforce Management Specialist

Job Description

About the Company NetRTech Solutions LLP specializes in placements, Technology Consulting, Project execution, Product development and sales, and Training. The company is dedicated to providing expert solutions in the technology sector. About the Role This is a full-time on-site role for a Work Force Management (WFM) professional at NetRTech Solutions LLP located in Ahmedabad. The WFM professional will be responsible for workforce scheduling, forecasting, and real-time management to ensure optimal resource utilization and efficiency. Qualifications Strong analytical and problem-solving skills Proficiency in workforce scheduling tools Experience in forecasting and capacity planning Excellent communication and interpersonal skills Knowledge of workforce management best practices Ability to work under pressure and meet deadlines Bachelor's degree in business administration, Human Resources, or related field Responsibilities Develop and manage accurate forecasting models to predict workforce needs. Create effective work schedules to maximize resource efficiency. Monitor real-time call volume and adjust staffing levels as necessary. Analyse historical data to improve forecasting accuracy and scheduling strategies. Prepare and distribute regular performance reports to management. Collaborate with team leaders to address workforce management issues. Utilize workforce management software to enhance resource planning. Required Skills Workforce Management Software Data Analysis Forecasting Scheduling Reporting Microsoft Excel Communication Problem-solving Verint (Must Have) Pay range and compensation package Food will be provided at the office when you are in shift. Cab will be provided. Stay will be given for 5 days once you relocate. Offered up to 6 LPA. Job Location Ahmedabad Equal Opportunity Statement Thanks & Regards, HR Team. 8618208176 (Simran) Job Type : Full-time ``` Show more Show less