WordPress Support Specialist (Night Shift)

Job Description

We at Brainstorm Force are looking for a WordPress Support Specialist who is passionate about helping users, solving problems, and providing top-notch support. You’ll be assisting customers with Astra and our other products, ensuring they have an amazing experience.. This is a remote working opportunity, meaning you can work from anywhere in the world! This role requires working in the night shift to support our global user base. You’ll join a team of supportive and friendly people who believe in delivering exceptional customer experiences.. We are renowned for our fantastic work culture and world-class products. As a product-based company, we’re seeking someone who enjoys troubleshooting, solving technical challenges, and ensuring customer satisfaction.. Join Our Team and Enjoy Amazing Perks:. Remote work. Competitive pay. Paid time off. Parental leave. Allowances for setting up workspace. Excellent work-life balance. Career growth opportunities. What you will be doing:. Respond to support questions about the Astra theme and our other products.. Answer questions in our help desk software HelpScout.. Write detailed bug reports with replication steps for our developers to fix.. Write new documentation and update existing articles as needed.. Your support skills will make customers smile, feel understood, and ultimately you’ll resolve their issues in a timely, positive manner. You’ll be making a difference to thousands of people a year through your knowledge and experience in WordPress.. What are we looking for?. You’re an empathic person. In general, people write in to support because they are frustrated; as a support person, it’s your job to understand what they’re saying, listen to their concerns, and address them with empathy.. You want to make a difference. We have hundreds of customers write in to us on a daily basis. As part of the support team, you’ll be making a real difference to real people.. Patient and understanding with customers. Someone who can make the technical non-technical. In support, it’s often the case where you need to explain a technical concept to someone who isn’t technical at all; explaining this in a non-patronizing way, in easy to follow plain English isn’t easy! But that’s what we need.. Who are you, and what do you bring?. Empathy for customers.. Passionate about providing excellent support.. Fluent English (spelling and grammar).. At least 1+ years of experience with WordPress.. Understanding and ability to write custom CSS.. Understand and the ability to write HTML.. Familiar with tools like HelpNinja, Trello, Asana, Github, and Slack.. Polite and understanding.. Self-starter. You don’t have to be micromanaged.. Troubleshooting experience.. A curiosity to learn and grow.. Bonus points for any of the following. Ability to write and understand PHP.. Ability to write and read jQuery, Javascript, and any JS framework.. WordPress plugin development experience.. WordPress theme development experience.. Previous remote working experience.. Ready for an exciting journey? Apply now and be part of our awesome team! We're excited to hear from you!. If you have any questions, just email us at join@bsf.io. Show more Show less