Posted:1 week ago|
Platform:
Work from Office
Full Time
* Only People from Quality Analyst Domain with 3+ yr exp should come for Interview * 4+ years in Quality assurance role and 1+ as a Quality Team leader , working closely with all departments to prioritize efforts while providing timely and high quality service. Project management experience to include an understanding of business process improvement methods media industry and content moderation practices; Flexible to policy changes, shifting schedules and dedicated to standard operating protocols Expert familiarity with and quality review in all departments Excellent written, verbal, and customer service skills Comfortable communicating with all levels of management Demonstrated proficiency in multi-tasking and prioritization Clearly demonstrated passion for ensuring the success of culture of excellence and commitment to quality and customer service Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLAs, coaching, appraisals, etc. • Auditing of deliverables and identifying issues and trends • Provide actionable and valuable information for TL coaching + feedback sessions and key insights for training prioritization + curriculum development Contact Person - Navjot Kumar ( Senior TA Executive in Wipro )
Wipro
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