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POCKYDOC Your Pocket-sized Health Partner Job Title: WhatsApp Business Integration Specialist - Intern (PockyDoc) About the Role: We’re seeking a WhatsApp Business Integration Specialist to bring PockyDoc’s mission of accessible, intelligent family healthcare into the palm of every user’s hand. You will architect and implement WhatsApp-based workflows that allow users to book consultations, schedule home visits, access health summaries, and engage with our platform — all within the WhatsApp interface. Think Bank-style WhatsApp automations — but for healthcare. Responsibilities: Set up and manage WhatsApp Business API via Meta Cloud API or providers like Twilio, Gupshup, or 360dialog Build interactive flows for: Doctor onboarding Patient consultations Home visit requests Feedback and follow-ups Connect WhatsApp to PockyDoc's website, mobile app , and internal CRM via backend APIs Create secure user journeys that include button clicks, smart replies, and web/app redirects Automate feedback collection , consult summaries , and appointment reminders Ensure data security and healthcare compliance (HIPAA-style best practices for India) Set up fallback support routing for human escalation Collaborate with design, strategy, and tech teams to reflect PockyDoc’s voice and vision Required Skills: Experience with WhatsApp Business API Proficiency in Node.js or Python Familiarity with webhooks, chat automation, and JSON message templates Strong understanding of tools like Twilio, 360dialog, WATI, Gupshup, or Meta Cloud API Understanding of data protection in healthcare/fintech sectors Ability to design seamless chat UX with quick replies, CTAs, and deep links Bonus: NLP and AI experience with ChatGPT, Rasa, Dialogflow, etc. Output Goals: Launch key WhatsApp flows by July 1, 2025 (Doctor's Day) Enable onboarding, scheduling, and summary delivery via WhatsApp Integration of ABHA login, Aadhaar/insurance document handling Future readiness for multilingual support and voice commands  Bonus if you have: Experience in telehealth, fintech , or family-tech Knowledge of Indian digital health stack (ABHA, DigiLocker, NDHM) Start-up spirit and rapid iteration ability Stipend: 8-10K INR This is a temporary project-based role. Show more Show less
