WFM Reporting Analyst

Key Responsibilities:

· Forecasting and Analysis

o Develop and maintain accurate forecasting models to predict workload, staffing needs, and resource requirements.

o Analyze historical data, trends, and business drivers to create actionable insights for workforce planning.

o Provide recommendations to improve forecasting accuracy and operational efficiency.

· Workforce Planning

o Collaborate with stakeholders to design and implement workforce strategies that align with business goals.

o Monitor and adjust staffing plans based on real-time data and changing business needs.

o Ensure optimal utilization of resources to meet service level agreements (SLAs) and performance targets.

· Reporting & Metrics

o Generate and present detailed reports on workforce performance, forecasting accuracy, and operational metrics.

o Identify key performance indicators (KPIs) and track progress against goals.

o Provide actionable insights to leadership for decision-making.

· Process Improvement

o Identify opportunities for process enhancements within workforce management and forecasting functions.

o Implement best practices and innovative solutions to improve efficiency and effectiveness.

o Lead initiatives to automate and streamline WFM processes.

Qualification:

· A graduate

Experience Required:

· Minimum of 5 years of experience in workforce management, with a focus on forecasting and analytics.

· Proven track record of developing and implementing forecasting models in a corporate environment.