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Dr Lal PathLabs
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We are hiring - Front Office Executive - Gurugram

We are hiring - Front Office Executive - Gurugram

Dr Lal PathLabs

1 - 6 years

4 - 7 Lacs

Gurugram

Posted:3 days ago| Platform:

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Skills Required

Front Desk Coordination Front Office Receptionist Activities Front Office Management Payments Reception Guest Handling Administration Work Office Coordination Invoicing Office Administration Front Office Support Communicative English Billing Front Office Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a polished, customer-focused Front Office Executive (FOE) for Dr Lal path lab. The FOE will be the first point of contact for walk-in clients, responsible for delivering a seamless, personalized, and courteous experience and coordinate with diagnostic teams and explain basic test procedures in a client-friendly manner.

Key Responsibilities:

Client Interaction & Service Experience

Welcome and assist all clients with warmth and professionalism.
Explain service offerings and package details clearly and sensitively.

Appointment & Report Management

Manage scheduling of pathology, radiology, and doctor consultation slots.
Handle billing, payment processing, and issuance of invoices as per process.

Operational Coordination

Maintain up-to-date knowledge of test panels, report timelines, and departmental workflows to provide accurate information.

Experience & Ambience Management

Collect client feedback and escalate concerns promptly for resolution.

Key Requirements:

Qualification:
Graduate in any stream.
Experience:
2+ years in customer service/front office, ideally in diagnostics, wellness, healthcare, or luxury hospitality.
Skills:
Excellent verbal communication in English and local language
Presentable with warm interpersonal behavior
Ability to multitask and manage high-value clients discreetly

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Dr Lal PathLabs

Hospitals and Health Care

Gurgaon Haryana

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We are hiring - Front Office Executive - Gurugram