We are Hiring For FMCG Senior Customer Service Officer and CSO

1 - 6 years

2 - 3 Lacs

Posted:5 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

FMCG Customer Service Officer (CSO)

Roles & Responsibilities**

1. Customer Interaction

  • Handle customer calls, WhatsApp queries, and store-related inquiries
  • Provide product information (FMCG items, offers, stock availability)
  • Assist customers with order placing, replacements, and returns
  • Maintain polite and professional communication

2. Complaint Handling

  • Record customer complaints/issues related to product, delivery, or billing
  • Coordinate with store team / delivery team to resolve complaints
  • Follow up with customers until issues are completely resolved
  • Ensure high customer satisfaction

3. Order & Billing Support

  • Check product availability in system
  • Support customers with online/offline order issues
  • Coordinate with billing, warehouse, and dispatch teams
  • Ensure timely order processing

4. Data Entry & System Work

  • Update customer records, order status, and issue logs in CRM
  • Generate daily reports and share with supervisors
  • Maintain accuracy in data entry and documentation

5. Store & Field Coordination

  • Communicate with store managers, delivery associates, and stock teams
  • Track order movement, stock availability, and delivery issues
  • Support backend operations for product returns or replacements

6. Service Quality & SOP Compliance

  • Follow Reliance FMCG service standards
  • Maintain punctuality, discipline, and professionalism
  • Meet targets for calls handled, complaints resolved, and TAT compliance

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Manpowergroup Services India logo
Manpowergroup Services India

Staffing and Recruitment

Bangalore

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