Walk- In on @IndusInd Bank For Deputy Branch Manager

5 - 10 years

6 - 10 Lacs

Posted:14 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title :

Reports To :

Locations : Aurangabad, Nagpur, Washim, Gadchiroli, Buldhana, Parbhani, Amravati, Akola

Job Purpose :

Role & responsibilities

1.

  • Achieve set service delivery standards for the lobby evaluated through Customer satisfaction survey metrics
  • Meeting benchmark Mystery Shopping scores & branch Service score given by the PAQ service managers
  • Display of brochures/ RBI circulars as per requirement
  • Educating clients on NBD channels/new products & services

2.

  • Ensuring all complaints are resolved up to customer satisfaction within 3 days of lodgment by the CSE team
  • Welcome calling to be completed within 3 days TAT for the CSE team
  • Equal assignment of the WC interactions across all CSE
  • Cross-sell % to be at least at 30% on welcome calling by the CSE team

3.

4.

  • Acquisition of new CASA & FD accounts

5.

  • Cash, ATM, Remittances & Deposits
  • Clearing
  • Account Opening & Closure
  • Internal Controls

Preferred candidate profile

  • Any Graduate
  • 4 - 8 years in Banking operations
  • Good Business Acumen
  • Bent towards process and compliance
  • Ability to influence multiple stakeholders
  • Ability to manage a Team
  • Excellent communication skills.

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Indusind Bank logo
Indusind Bank

Banking and Financial Services

Mumbai