Service Delivery Ambassador

2 - 6 years

4 - 8 Lacs

Posted:1 day ago| Platform: Naukri logo

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Skills Required

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Responsible for Branch Operations, enhance relationships of existing customers and generation of leads for liabilities, assets & investment products by providing product information also Cross sell Fee Based products to existing Customer and adherence to Audit & Compliance.

Key Responsibilities:

1. Customer identification through signature verification and recommended ID proofs before executing a customers transaction

2. Ensure customer calling through BM / BOM for all transactions as per customer calling norms in circulars or operations manual

3. Report all deviations or suspicious transactions to BM / BOM

4.Record movement of all inventories & deliverables in relevant registers and signing off closing stock of all inventories & deliverables jointly with BOM in relevant registers

5.Send all requests received from customers for processing

6. Proper filing of all vouchers and other requests to relevant files

Key Skills:

  • Proficiency in office productivity tools (MS Office, Google Workspace).
  • Experience with CRM or service management software (e.g., Salesforce, Zendesk) is a plus.
  • Attention to detail and commitment to high-quality service.
  • Bachelors degree in Business, Management, IT, or a related field (preferred).

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Frankfurt Germany

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