VP/SVP – Finance & Accounting

Hi,

“VP/SVP – Finance & Accounting”

Location

Type of Hire

Mode of interview

Purpose of the Job:

• To manage operations of multi-client services of end-to-end F&A processes of GL, AP, and AR

• Demonstrate high level of technical skills of F&A experience with team and clients

• Proactive communication and build client relationship to meet high standards of timelines and quality services delivered

• Perform gap analysis to identify areas where our performance does not meet our standard and establishes action plan by month to eliminate gaps.

• Recommends product/service enhancements to add value to our offerings.

• Identifies process optimization and cost reduction opportunities in collaboration with the Process Improvement team based on client feedback, other relevant data sources.

• Create and maintain appropriate organization structure and staffing levels.

• Responsible for retention of staff, minimize attrition levels, build high motivation team, and groom next level managers to take higher responsibilities

Key Result Areas (Principal Accountabilities)

• Responsible to ensure KPI metrics are met and exceed from client, process, and team perspective

• Responsible to keep the attrition at minimum levels and create good back up & cross training plan to ensure seamless deliverables

• Create and maintain a winning culture in their global division and ensure a positive employee experience. Supports the WCAT and follows through with Company initiatives to drive winning culture.

• Capacity building, reviews of manpower utilization & ensure that Manpower is fully & effectively utilized on daily basis.

• Closely monitor the process wise quality issues & take necessary action to improve & stabilize the process.

• Trouble shooting & proactive client escalation management

• Ensure customer satisfaction. Owning CSAT.

• Team Management and Training and development of staff.

• Provide guidance for an efficient and high-quality functioning team; promote synergy and best practice sharing amongst resources.

• Drive collaboration with stakeholders in managing high standards of communication and delivering best in class services.

• Provide guidance in methodologies and processes to enable enhancement of delivery.

• Productivity & quality improvements on a continuous basis.

• Driving a culture of Delivery Excellence and moving up the maturity to be best in class.

• Develop winning culture within the team.

• Work on new prospects/ clients and need basis requirements.

Knowledge and Skills

• Must have prior experience in service industry BPO/KPO

• Must have managed team size of minimum 500 FTE

• Must have excellent communication, leadership skills & Domain knowledge.

• Must have prior experience of managing multiple US clients simultaneously

• Preferred to have continuous improvement mindset and knowledge in automation tools

• Ready to work in continuous US hours (as required)

• Preferred to have client solution and transition experience

• Smart and dynamic

• 15 years’ management experience, ability to manage priorities and functions, strong human relations and communication skills, and industry expertise and relationships.

Educational Qualifications:

• CA / CPA / CIMA / CWA, MBA Finance.

Work Experience:

• 10-15 years Post graduation or 8-10 years post professional qualification.

Extent of Public Contact:

• Frequently serves as a representative of QBSS to various organizations within the community, displaying courtesy, tact, consideration, and discretion in all interactions.

• Continually serves as a representative of QBSS to the contract corporate groups, displaying courtesy, tact, consideration, and discretion in all interactions.

• Frequently negotiates contracts, answers questions from accounting & other staff, and interacts with division corporate staff.

• Position requires direct one-on-one as well as group basis interaction with LOB management team.

Working Conditions and Environmental Attributes:

Working Days: Monday - Friday

Working Hours – 9 hours (UK shift), mix of WFO and WFH. The working hours may get extended due to nature of the business.

Thanks and Regards,

Abrar Shaikh

Ztek Consulting Inc

Phone: 678-367-3346