Responsible for Designing, Coding, Testing, Implementing, Maintaining and Supporting Vantage-One based application that is delivered within scope, with high quality, on time and within budget. Work closely with Business partners, & Technology team members to understand business requirements, perform analysis and design of quality technical solutions that comply with the organization's architectural standards. Provide technical guidance to the development team through the full software life cycle. Responsibilities: Support complex network technologies through defined day-to-day BAU activities. Work to completion incidents, problems, and requests as required. Seek out and actively review network configurations to ensure they remain optimized and functional, providing near real-time corrections to the enterprise environment. Perform troubleshooting and diagnoses of system problems and failures. Use available tools to quickly resolve issues and limit impact to active incidents in a sometimes-high-energy environment. Ability to communicate effectively to large groups, regarding actions taken and identified root cause(s) of event(s). Recommend and implement preventative maintenance, technical changes and/or upgrades of the network environment, in accordance with corporate network standards and best practices for continuous improvement. Under direct supervision, write new code using prescribed specifications and design documentation in accordance with programming standards. Modify, test and troubleshoot existing programs/software utilizing the appropriate hardware, database, and development/programming technology. Contribute to feature and functionality planning. Execute coding/modification of new and existing programs/software with focus on user experience and optimal program/system performance. Maintain and modify programs/software. Make recommendations for improvements and/or remedies to issues encountered. Implement approved changes by amending flow charts, developing detailed programming logic, and making changes to code. Write and maintain development/programming/systems documentation, as well as operations and user guides (as required). Document development/programming problems and resolutions for future reference. Effectively unit test all code and programs prior to releasing them to the quality assurance team. Resolve unit test issues in a timely manner. Assist the quality assurance team in identifying test cases and aid in creating/mining test data to enable a thorough test of development deliverables. Respond to inquiries and issues in a timely manner as the developed code/program moves through the testing process and ultimately into production. Provide production support to the end-user and technical operations staff as required. Research system/application issues/problems within area/program(s) of responsibility and recommend innovative solutions to prevent recurrence. Required Qualifications: Bachelor’s degree in computer science, MIS, or related equivalent experience considered Proven understanding, with practical support experience of fundamental networking technologies3-5 years of proven development/programming/coding experience o Technology Stack: .Net Framework, C#, Web Services, SQL, Shell Scripting, Python, o Service Now – (Equivalent of our Citizen Developer) o Automation Flows and Development experience a must o Experience working in DevOps environment Proven problem/incident management and troubleshooting experience within a technology operations environment. Proven analytical and problem-solving abilities, with ability to collect and present meaningful system statistics and other metrics. Understanding of Infrastructure cabling, firewalls, load balancer’s, switches, routers, and SDWAN technologies Strong organizational skills, with the ability to handle numerous projects simultaneously with great attention to detail, urgency, focus and discipline. Confident and comfortable taking the lead during troubleshooting or recovery scenarios.Experience provisioning and maintaining network technology hardware and software.Knowledge in Cloud-based Network Security technologies. Preferred Qualifications: Network Security technologies experience in several of the following areas: o F5 Experience in the following: LTM; GTM; APM; and ASM o Palo Alto Firewall experience. o DNS/DHCP/IP Management – troubleshooting experience. Network Connectivity technologies experience in several of the following areas: o WAN/LAN Routing and Switching IOS XE (non-SD WAN), SD WAN, LAN/Campus Switching, Data Center Switching o Cisco Wireless - Prime - Catalyst Center (DNA Center) o Route/Switching Protocols BGP – OSPF - EIGRP - Tunneling DMVPN - GRE – IPSEC o Cloud Compute AWS – Azure Experience with Automation (Ex.: Ansible, Terraform, Kubernetes, Jenkins,XSOAR) Experience using Service Now for Incident/Change/Problem Management. Familiarity with automation and scripting tools (e.g., Python, PowerShell). Broad knowledge in some of these additional networking areas: SASE, Proxy, AWS, Azure, ACI, Meraki, SDWAN, ISE and Cisco wireless technologies Conceptual knowledge in some of the following IT areas: servers, database, web hosting, capacity planning, and performance analysis, Virtualized systems, Containers, etc. Strong communication and organizational skills. Ability to handle numerous projects simultaneously with great attention to detail, urgency, focus and discipline. Strong analytical and problem-solving skills. Experience with other networking technologies ie: Tufin, Viavi, Gigastor, Network Capture Analysis, ISE, Forescout, Cisco Firewall, Threat Defense, Cisco VPN, DDoS, Linux, SecureCRT, WireShark About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (8:00p-4:30a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Are you interested in the cloud business? The Windows Azure Platform is strategic to Microsoft enabling customers, ISVs, and Microsoft IT to develop, test, and deploy solutions in the cloud to take advantage of economies of scale, reliability, globally distributed data centres, and generally reduce the effort of managing dedicated IT infrastructure. Azure is a growing leader in the cloud market with Azure Support enabling customer success and providing a key differentiator when customers make buying decisions. Cloud Traits Cloud Focus: These customers and products are our future even if they cannibalize our present Cloud Speed: Cloud products change much faster than on-premises products, so readiness requires a new mentality Cloud Ownership: We own the switches, the drives, the servers, and the service code – we should be able to fix anything that happens One Microsoft: Support boundaries are (almost) obsolete in the cloud, so let’s not use them to negatively impact the Cloud Experience Cloud Evangelism: The Cloud is new and can seem scary, so we need to encourage customer and engineers to adopt it Responsibilities Include The support engineer is responsible for support delivery, providing technical support to Azure customers by resolving escalated, complex technical customer issues on the Azure Platform and delivering Azure Technical Support against CPE and workflow efficiency targets; to identify required tools, cloud access, training, processes or capabilities to assess customer issues in less than 15 minutes; and to keep escalations to PG operations below 10% of the volume. The SE will need to closely collaborate with PG engineering and operations, and other CTS engineers. The support engineer is a critical role in the implementation of Azure Platform support capabilities which include working with the PG and Azure Supportability PMs to implement asks; identify technology, and/or process readiness needs, and work with Training PMs and Tech Leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required. Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and Platform training; and, in general participating in the creation of future Microsoft support capabilities for the cloud. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Technical Skills Technical depth in the current technology and willing to learn new skills. Knowledge of one of the following domains is preferred but not mandatory: Windows Networking, Windows Azure Platform (Networking), Operating System and Virtualization. Windows Azure Platform – Knowledge of Windows Azure Platform services – Azure Platform development and deployment concepts – Familiarity with troubleshooting Networking – Familiarity with networking concepts including VIPs, NAT, DNS, Routing, Switching – Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.) – Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred – Understanding of the OSI model and related concepts Operating System/Virtualization – Familiarity with Active Directory, Security, OS Internals concepts – Understanding of Virtualization concepts and virtual system administration – Experience with Hyper-V configuration and administration Soft Skills Leadership - handle technically challenging and politically hot customer situations Strong communications skills - Excellent spoken and written English communication skills Effective, polished interaction with customer to gather information Demonstrable troubleshooting skills Cross-team collaboration Logical and Critical thinking Passion for technology and customer support Understanding of cloud vs. on premise computing. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

Job Description: Nissan is a pioneer in Innovation and Technology. With a focus on Mobility, Operational Excellence, Value to our Customers and Electrification of vehicles, you can expect to be part of a very exciting journey here at Nissan. Nissan is going after a massive Digital Transformation backed by leading technologies across the organization globally. We are committed to building a diverse, entrepreneurial organization, and our current team is strong evidence of that. Our people are what drive the business forward. At Nissan Digital, you will be part of a dynamic team with ample opportunities to grow and make a difference. As a Network engineer, you should possess capability for managing and designing the network infrastructure, including but not limited to, installation, setup/configuration, troubleshooting, tuning, and maintenance of networking and related equipment as defined in the tender. should have technical expertise to design, manage deployment and maintenance of IT network infrastructure, including but not limited to, administration of appropriate access protection, audit control, system recovery methods and procedures, prevention of breaches, awareness training etc. Position Description: We are looking for the position of Network Engineer with 8 to 10 years of experience in Network Administration and Network Security. Responsibilities: Manage and administer Palo Alto firewall, Cisco WSA, Zscalar proxy, Cisco Switches and Aruba Wireless system Monitor network performance, troubleshooting network problems and outages, scheduling upgrades. Secure network systems by establishing and enforcing policies and defining and monitoring access. Undertake data network fault investigations in local and wide area environments using information from multiple sources. Manage network uptime and maintain SLA within permissible limits. Ensure that the change management system is adhered to and that all changes to the network infrastructure are documented and approved. Mandatory Skills: Strong expertise in enterprise routing and switching environment, 3layer network architecture and enterprise wireless networks. Should have knowledge on data network equipment software / version upgrade to the latest stable firmware releases. Proficient in firewall administration - Palo Alto, Cisco FTD/ASA. Hands on experience in Cisco Iron Port proxy servers. Experience with network configuration management and monitoring tools. Experience with SDWAN and MPLS network Protocols such as BGP/OSPF/Static routes, TCP, IPv4, DNS, DHCP, MPLS, SDWAN, VPN - IPSEC and SSL Packet Capturing and analysing. Competency Requirement: Good communication skills, analytical and problem-solving abilities Good planning, organizing and time management skills. Certifications: CCNA/CCNP: Cisco Certification. PCNSA/PCNSE: Palo Alto Certifications Trivandrum Kerala India Show more Show less

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Key Responsibilities: Incident Logging and Troubleshooting: Serve as the first point of contact for users experiencing technical issues. Log incidents, categorize issues, and provide basic troubleshooting to resolve hardware, software, network, and application problems. Problem Resolution: Troubleshoot and resolve common technical problems, including issues with operating systems, email, network connectivity, printers, and other IT services. Provide step-by-step assistance to end-users via phone, email, or chat. Escalation Management: Identify issues that cannot be resolved at the L1 level and escalate them to higher support levels (L2/L3) as needed, ensuring timely and efficient escalation with proper documentation. User Communication: Maintain effective communication with end-users throughout the resolution process, providing updates on the status of incidents and ensuring customer satisfaction. Documentation: Maintain accurate records of incidents, resolutions, and troubleshooting steps in the incident management system (e.g., ServiceNow, JIRA). Update knowledge base articles and troubleshooting guides as needed. Software and Hardware Support: Assist with the installation, configuration, and basic maintenance of software and hardware, including workstations, laptops, printers, and peripherals. Account Management: Help manage user accounts, including password resets, account unlocks, and permissions, in accordance with organizational policies and procedures. User Training: Provide basic user training and guidance on software, tools, and processes as needed, helping users understand how to utilize IT resources effectively. Monitoring and Alerts: Monitor system alerts and notifications to proactively address potential issues before they impact end-users, following established protocols. Service Improvement: Identify recurring issues or common requests and provide feedback to the team to improve processes, user experience, and efficiency. Qualifications: Bachelor’s degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience). Basic understanding of IT systems, hardware, software, and network technologies. Familiarity with service management tools (e.g., ServiceNow, JIRA, Zendesk) and ticketing systems is a plus. Strong problem-solving skills with the ability to diagnose and resolve basic technical issues. Excellent verbal and written communication skills, with a customer-centric approach to service delivery. Ability to work effectively in a team environment and interact with users of varying technical proficiency. Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple requests. Eagerness to learn new technologies and grow within the IT support field. Preferred: Previous experience in an IT support or customer service role is a plus. Basic knowledge of operating systems (Windows, macOS, Linux), office productivity tools (e.g., Microsoft Office, Google Workspace), and remote support tools. Familiarity with networking basics, including TCP/IP, VPN, DNS, and DHCP. IT certifications (e.g., CompTIA A+, Microsoft Certified: Windows, or equivalent) are a plus but not required. What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less

About TripleLift We're TripleLift, an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data and smart targeting. Through over 1 trillion monthly ad transactions, we help publishers and platforms monetize their businesses. Our technology is where the world's leading brands find audiences across online video, connected television, display and native ads. Brand and enterprise customers choose us because of our innovative solutions, premium formats, and supportive experts dedicated to maximizing their performance. As part of the Vista Equity Partners portfolio, we are NMSDC certified, qualify for diverse spending goals and are committed to economic inclusion. Find out how TripleLift raises up the programmatic ecosystem at triplelift.com. The Role TripleLift is seeking a Lead Security Engineer to join our team full time. We are an established company in the advertising technology sector, trying to tackle some of the most challenging problems facing the industry. You will be joining a rapidly growing and complex environment and will work as part of a small team that will be responsible for developing, evangelizing, and executing our security roadmap. You’ll help drive improvements in our security operations capability and support critical projects enhancing our detect-and-respond capabilities. Responsibilities Cloud Infrastructure Management: Oversee and manage cloud infrastructure components, ensuring proper configuration, resource provisioning, and adherence to security best practices for AWS. Collaborate with development teams to define infrastructure requirements and implement scalable and secure cloud architectures. DevOps Integration and Automation: Collaborate with engineering teams to integrate security into CI/CD pipelines, version control systems, and infrastructure as code practices. Develop automation scripts and tools to streamline security controls and ensure consistent deployment of secure cloud resources. Network and Infrastructure Security: Design and implement secure network architectures aligned with a zero-trust model. Implement and manage Web Application Firewalls (WAFs), VPNs, and relevant network access controls. Collaborate with cloud engineers and developers to ensure secure configurations and protocols across services. Support the deployment and management of zero-trust security tooling to enforce least privilege and continuous authentication. Identity and Access Management (IAM): Develop and maintain robust IAM policies, roles, and permissions, implementing least privilege access controls, multi-factor authentication, and identity federation across cloud platforms. Endpoint Security and Privilege Management: Architect, implement, and maintain an endpoint privilege management strategy to enforce least privilege principles across all user workstations and servers. This includes defining and managing user roles, application control policies, and elevation rules to prevent unauthorized software execution and limit the impact of potential security breaches. Collaborate with the IT department to deploy and manage endpoint security controls, ensuring seamless integration with existing systems and minimal disruption to user productivity while significantly enhancing the organization's security posture against malware and insider threats. Security Monitoring and Incident Response: Establish and manage security monitoring tools, SIEM systems, and incident response processes to detect, respond, and mitigate security incidents in cloud environments. Develop and enhance incident response playbooks and implement automated incident response and alerting mechanisms. Compliance and Governance: Implement and maintain compliance controls, ensuring adherence to industry regulations and cloud-specific compliance requirements. Conduct regular audits, prepare reports, and actively manage governance processes. Problem Solving and Risk Analysis: Assess security risks, identify vulnerabilities, and propose effective solutions to mitigate risks within cloud environments. Cloud Security Best Practices: Stay up-to-date with cloud security best practices, emerging trends, and technologies. Communication and Collaboration: Collaborate effectively with cross-functional teams and stakeholders to communicate security requirements, provide guidance on secure cloud practices, and ensure alignment with organizational objectives. Work closely with developers to promote a culture of security awareness and knowledge sharing. Desired Skills And Attributes 8+ years of experience in security engineering or cloud security roles, with proven expertise in securing cloud-native, highly distributed environments. Proven ability to lead technical projects independently with minimal oversight, from design to deployment. Track record of mentoring junior engineers and influencing secure design across multiple teams. Strong communication skills with the ability to translate technical concepts for engineering, product, and compliance stakeholders. Comfortable engaging cross-functionally (engineering, DevOps, legal, compliance) to drive security improvements and cultural change. Strong programming proficiency in Java, Javascript, GoLang and/or Python with a focus on secure coding, automation, and infrastructure tooling. Experience integrating security controls in CI/CD pipelines, including GitHub Actions or similar. Deep hands-on experience with AWS services such as IAM, Security Hub, GuardDuty, VPC, S3, CloudTrail, CloudWatch, Config, and Lambda. Proficient in the use of SIEM systems, IDS/IPS, vulnerability scanning, and penetration testing tools. Strong understanding of cloud networking concepts including VPC peering, security groups, NACLs, private link, and hybrid connectivity (VPN/direct connect). Proven ability to analyze and effectively address security issues and incidents. Understanding of security fundamentals with relation to various cybersecurity and compliance frameworks, particularly NIST CSF, but any of: PCI, SOC2, HITRUST, ISO 27001/2, or similar is a plus Experience supporting internal audits, user access reviews, and policy exception workflows using tools like Jira or GRC platforms. Openness to adapt in response to emerging cloud technologies and security threats. Receptive to feedback and open to constructive criticism for continuous improvement. Holds a Cybersecurity certification, e.g. CISSP, CISA, Security+, or AWS Certified Security Specialty Life at TripleLift At TripleLift, we’re a team of great people who like who they work with and want to make everyone around them better. This means being positive, collaborative, and compassionate. We hustle harder than the competition and are continuously innovating. Learn more about TripleLift and our culture by visiting our LinkedIn Life page. Establishing People, Culture and Community Initiatives At TripleLift, we are committed to building a culture where people feel connected, supported, and empowered to do their best work. We invest in our people and foster a workplace that encourages curiosity, celebrates shared values, and promotes meaningful connections across teams and communities. We want to ensure the best talent of every background, viewpoint, and experience has an opportunity to be hired, belong, and develop at TripleLift. Through our People, Culture, and Community initiatives, we aim to create an environment where everyone can thrive and feel a true sense of belonging. Privacy Policy Please see our Privacy Policies on our TripleLift and 1plusX websites. TripleLift does not accept unsolicited resumes from any type of recruitment search firm. Any resume submitted in the absence of a signed agreement will become the property of TripleLift and no fee shall be due. Show more Show less

Job Title: Senior IT Service Desk Support | Australian Time Zone Job Type: Full-Time | Onsite | Permanent Location: Nagpur, Maharashtra, India About the Role We are seeking an experienced and process-oriented IT Service Desk Support professional to join our team onsite. The ideal candidate will have 5+ years of hands-on experience in Level 1 & 2 IT support , along with a solid understanding of ITSM frameworks, change management processes, architecture planning, and technical documentation . This is a client-facing role , requiring strong communication skills, the ability to follow and define process-driven support methodologies, and experience in executing change and configuration management policies. Key Responsibilities Provide onsite Level 1 and Level 2 IT support for end-user devices and business-critical systems Manage incidents and service requests via a structured ticketing system Troubleshoot Windows OS, Office 365, printing, endpoint issues, and standard enterprise applications Conduct patching, updates, vulnerability handling, and basic network troubleshooting (Wi-Fi, DNS, VPN, etc.) Implement, support, and optimize ITSM processes (Incident, Problem, Change, Asset, Configuration) Participate in defining and documenting change management workflows and policies Assist in creating technical architecture , implementation plans, and deployment documentation for support-related technologies Maintain accurate IT documentation, knowledge base articles, and change logs Collaborate with internal teams and vendors to ensure consistent and reliable IT service delivery Required Qualifications 5+ years of experience in service desk or desktop support roles Strong knowledge of Windows, Active Directory, Office 365, and standard IT tools Solid understanding of ITSM concepts and tools (e.g., ServiceNow, Freshservice, ManageEngine, etc.) Practical experience with change management, documentation, and IT support architecture Excellent written documentation skills and ability to define support policies and standard operating procedures Experience with patching, endpoint management, and vulnerability remediation Ability to work during AEST/AEDT business hours Preferred Certifications ITIL v3/v4 Foundation (strongly preferred) CompTIA A+, Network+, or Security+ Microsoft Modern Desktop Administrator Associate Cisco CCNA or CEH (basic cybersecurity awareness) Important Note Only candidates who strictly meet the experience, certification, and time zone/location requirements will be considered. Applications not matching these criteria will not be reviewed. Email - info@thesecurealley.com Show more Show less

Job description: Job Description Do • Excellent communication skills • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support • Answer incoming calls and respond to customer’s emails in timely manner. • Manage and resolve customer complaints. • Identify and escalate issues to supervisors as and when needed. • Provide product and service information to customers. • Research required information using available resources and Offer Solution to customers. • Research, identify, and resolve customer complaints using applicable software. • Route calls and tickets to appropriate resources and Domains who can best support he user, • Document all call information according to standard operating procedures. • Recognize, document, and alert the management team of trends in customer calls. • Create SOPs for new Issues and resolution given. • Complete call logs and reports. ͏ ͏ ͏ ͏ Mandatory Skills: ITIL Asset-Config Mgmt . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

About the Role The Database & Cloud Security Specialist will be responsible for administering SQL Server environments, managing cloud-based applications (SaaS), overseeing Azure cloud operations, and ensuring robust security protocols across all IT assets. This role is key to protecting sensitive business data and maintaining system integrity across the enterprise. Duties & Responsibilities Database Administration (SQL Server): Administer, configure, and optimize SQL Server environments (on-prem and cloud-hosted) Ensure high availability, backup, and disaster recovery strategies Monitor performance, troubleshoot issues, and implement best practices Implement and manage database-level security (user roles, permissions, encryption) Cloud (SaaS + Azure) Management: Manage Azure subscriptions, resource groups, virtual networks, and security groups Support deployments and monitoring of cloud-based applications (e.g., Business Central, Channelier , Channel connect) Ensure secure integration between SaaS platforms and internal systems Monitor usage, cost optimization, and compliance on Azure Azure Infrastructure Management Virtual Machines (VMs), Networking (VNet, VPN), and Storage setup High availability, disaster recovery, and backup strategies Monitoring, diagnostics, and automated scaling Azure DevOps & Automation CI/CD pipelines with Azure DevOps Infrastructure as Code (IaC) with ARM templates and Bicep Automated environment provisioning and deployment Azure Security & Compliance Azure Security Center configuration Threat protection and security policies Governance via Azure Policy and Blueprints Azure AI, Data & Analytics Azure Synapse, Data Factory, and SQL-based data solutions Integration of Azure Machine Learning and Cognitive Services Power BI for real-time business intelligence dashboards Security & Compliance : Implement and enforce IT security protocols (firewalls, endpoint security, identity access management) Conduct regular security audits and vulnerability assessments Ensure compliance with industry regulations and internal data governance policies Respond to security incidents and support forensic investigations Collaboration & Documentation: Work closely with application teams, vendors, and stakeholders to ensure secure deployments Maintain technical documentation for database and cloud configurations Provide training and knowledge sharing to internal IT team members Qualifications and Experience: Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Database Administrator Associate CompTIA Security+ or equivalent Experience: 5+ years of experience in database administration and IT security 2+ years of hands-on Azure or other cloud platform management Knowledge, Skills and Abilities Proven experience in administering SQL Server databases (2016 and above) Strong hands-on knowledge of Microsoft Azure (IaaS, PaaS, networking, security) Experience with cloud-based SaaS platforms (preferably Dynamics 365, ZingHR, Channelier) Familiarity with PowerShell , T-SQL , and Azure CLI Knowledge of data encryption , RBAC , firewalls , VPNs , multi-factor authentication Show more Show less

This role is located in Noida. Candidates willing to relocate are welcome to apply. Note: If shortlisted, we’ll cont act you via WhatsApp and email. Please monitor both and respond promptly. Location: Noida, India Work Mode: Financials SuppoWork from Office Salary 5–7 years: Up to INR 20,00,000 per annum 8–10 years: Up to INR 25,00,000 per annum Joining Time / Notice Period: Immediate – 30 days About The Client Hiring for a technology-driven organization with a strong focus on cybersecurity, cloud infrastructure, and risk management practices. The company supports global clients in achieving compliance and robust information security postures. Job Overview Seeking a Cyber Risk Management Lead to drive enterprise-level risk governance, compliance assessments, and security control implementation across on-premise and cloud environments. The ideal candidate has 5+ years of experience in cybersecurity risk, infrastructure audits, and cloud (AWS) security. Key Responsibilities Ensure alignment with regulations, guidelines, and industry best practices (e.g., NIST, ISO, OWASP, ITIL) Maintain, develop, and audit security documentation: policies, standards, procedures Monitor control effectiveness for EDR, cloud, email, and server security Conduct internal security risk assessments for ongoing compliance Guide cross-functional teams on their roles in risk management Lead SOC 2 Type 2 assessments and evidence collection Review and respond to cybersecurity-related RFPs Oversee AWS and Office365 security governance and implementation Track and close audit findings; support internal and external audits Create and manage dashboards for tracking IT and IS events Minimum Qualifications Bachelor's degree in IT, Computer Science, or related field 5+ years of relevant experience in cybersecurity and risk management In-depth knowledge of enterprise IT components: O365, firewalls, VPN, IDS/IPS, proxy, AV/EDR, DHCP/DNS, MFA, WAF, DLP Strong experience with AWS Cloud Security (mandatory) and Azure (preferred) Experience with audit frameworks (SOC2, HIPAA, ISO27001) At least one security certification preferred (e.g., CISM, CRISC, CISSP) Strong communication, documentation, and stakeholder management skills Show more Show less

This role is located in Noida. Candidates willing to relocate are welcome to apply. Note: If shortlisted, we’ll cont act you via WhatsApp and email. Please monitor both and respond promptly. Location: Noida, India Work Mode: Financials SuppoWork from Office Salary 5–7 years: Up to INR 20,00,000 per annum 8–10 years: Up to INR 25,00,000 per annum Joining Time / Notice Period: Immediate – 30 days About The Client Hiring for a technology-driven organization with a strong focus on cybersecurity, cloud infrastructure, and risk management practices. The company supports global clients in achieving compliance and robust information security postures. Job Overview Seeking a Cyber Risk Management Lead to drive enterprise-level risk governance, compliance assessments, and security control implementation across on-premise and cloud environments. The ideal candidate has 5+ years of experience in cybersecurity risk, infrastructure audits, and cloud (AWS) security. Key Responsibilities Ensure alignment with regulations, guidelines, and industry best practices (e.g., NIST, ISO, OWASP, ITIL) Maintain, develop, and audit security documentation: policies, standards, procedures Monitor control effectiveness for EDR, cloud, email, and server security Conduct internal security risk assessments for ongoing compliance Guide cross-functional teams on their roles in risk management Lead SOC 2 Type 2 assessments and evidence collection Review and respond to cybersecurity-related RFPs Oversee AWS and Office365 security governance and implementation Track and close audit findings; support internal and external audits Create and manage dashboards for tracking IT and IS events Minimum Qualifications Bachelor's degree in IT, Computer Science, or related field 5+ years of relevant experience in cybersecurity and risk management In-depth knowledge of enterprise IT components: O365, firewalls, VPN, IDS/IPS, proxy, AV/EDR, DHCP/DNS, MFA, WAF, DLP Strong experience with AWS Cloud Security (mandatory) and Azure (preferred) Experience with audit frameworks (SOC2, HIPAA, ISO27001) At least one security certification preferred (e.g., CISM, CRISC, CISSP) Strong communication, documentation, and stakeholder management skills Show more Show less

This role is located in Noida. Candidates willing to relocate are welcome to apply. Note: If shortlisted, we’ll cont act you via WhatsApp and email. Please monitor both and respond promptly. Location: Noida, India Work Mode: Financials SuppoWork from Office Salary 5–7 years: Up to INR 20,00,000 per annum 8–10 years: Up to INR 25,00,000 per annum Joining Time / Notice Period: Immediate – 30 days About The Client Hiring for a technology-driven organization with a strong focus on cybersecurity, cloud infrastructure, and risk management practices. The company supports global clients in achieving compliance and robust information security postures. Job Overview Seeking a Cyber Risk Management Lead to drive enterprise-level risk governance, compliance assessments, and security control implementation across on-premise and cloud environments. The ideal candidate has 5+ years of experience in cybersecurity risk, infrastructure audits, and cloud (AWS) security. Key Responsibilities Ensure alignment with regulations, guidelines, and industry best practices (e.g., NIST, ISO, OWASP, ITIL) Maintain, develop, and audit security documentation: policies, standards, procedures Monitor control effectiveness for EDR, cloud, email, and server security Conduct internal security risk assessments for ongoing compliance Guide cross-functional teams on their roles in risk management Lead SOC 2 Type 2 assessments and evidence collection Review and respond to cybersecurity-related RFPs Oversee AWS and Office365 security governance and implementation Track and close audit findings; support internal and external audits Create and manage dashboards for tracking IT and IS events Minimum Qualifications Bachelor's degree in IT, Computer Science, or related field 5+ years of relevant experience in cybersecurity and risk management In-depth knowledge of enterprise IT components: O365, firewalls, VPN, IDS/IPS, proxy, AV/EDR, DHCP/DNS, MFA, WAF, DLP Strong experience with AWS Cloud Security (mandatory) and Azure (preferred) Experience with audit frameworks (SOC2, HIPAA, ISO27001) At least one security certification preferred (e.g., CISM, CRISC, CISSP) Strong communication, documentation, and stakeholder management skills Show more Show less

This role is located in Noida. Candidates willing to relocate are welcome to apply. Note: If shortlisted, we’ll cont act you via WhatsApp and email. Please monitor both and respond promptly. Location: Noida, India Work Mode: Financials SuppoWork from Office Salary 5–7 years: Up to INR 20,00,000 per annum 8–10 years: Up to INR 25,00,000 per annum Joining Time / Notice Period: Immediate – 30 days About The Client Hiring for a technology-driven organization with a strong focus on cybersecurity, cloud infrastructure, and risk management practices. The company supports global clients in achieving compliance and robust information security postures. Job Overview Seeking a Cyber Risk Management Lead to drive enterprise-level risk governance, compliance assessments, and security control implementation across on-premise and cloud environments. The ideal candidate has 5+ years of experience in cybersecurity risk, infrastructure audits, and cloud (AWS) security. Key Responsibilities Ensure alignment with regulations, guidelines, and industry best practices (e.g., NIST, ISO, OWASP, ITIL) Maintain, develop, and audit security documentation: policies, standards, procedures Monitor control effectiveness for EDR, cloud, email, and server security Conduct internal security risk assessments for ongoing compliance Guide cross-functional teams on their roles in risk management Lead SOC 2 Type 2 assessments and evidence collection Review and respond to cybersecurity-related RFPs Oversee AWS and Office365 security governance and implementation Track and close audit findings; support internal and external audits Create and manage dashboards for tracking IT and IS events Minimum Qualifications Bachelor's degree in IT, Computer Science, or related field 5+ years of relevant experience in cybersecurity and risk management In-depth knowledge of enterprise IT components: O365, firewalls, VPN, IDS/IPS, proxy, AV/EDR, DHCP/DNS, MFA, WAF, DLP Strong experience with AWS Cloud Security (mandatory) and Azure (preferred) Experience with audit frameworks (SOC2, HIPAA, ISO27001) At least one security certification preferred (e.g., CISM, CRISC, CISSP) Strong communication, documentation, and stakeholder management skills Show more Show less

This role is located in Noida. Candidates willing to relocate are welcome to apply. Note: If shortlisted, we’ll cont act you via WhatsApp and email. Please monitor both and respond promptly. Location: Noida, India Work Mode: Financials SuppoWork from Office Salary 5–7 years: Up to INR 20,00,000 per annum 8–10 years: Up to INR 25,00,000 per annum Joining Time / Notice Period: Immediate – 30 days About The Client Hiring for a technology-driven organization with a strong focus on cybersecurity, cloud infrastructure, and risk management practices. The company supports global clients in achieving compliance and robust information security postures. Job Overview Seeking a Cyber Risk Management Lead to drive enterprise-level risk governance, compliance assessments, and security control implementation across on-premise and cloud environments. The ideal candidate has 5+ years of experience in cybersecurity risk, infrastructure audits, and cloud (AWS) security. Key Responsibilities Ensure alignment with regulations, guidelines, and industry best practices (e.g., NIST, ISO, OWASP, ITIL) Maintain, develop, and audit security documentation: policies, standards, procedures Monitor control effectiveness for EDR, cloud, email, and server security Conduct internal security risk assessments for ongoing compliance Guide cross-functional teams on their roles in risk management Lead SOC 2 Type 2 assessments and evidence collection Review and respond to cybersecurity-related RFPs Oversee AWS and Office365 security governance and implementation Track and close audit findings; support internal and external audits Create and manage dashboards for tracking IT and IS events Minimum Qualifications Bachelor's degree in IT, Computer Science, or related field 5+ years of relevant experience in cybersecurity and risk management In-depth knowledge of enterprise IT components: O365, firewalls, VPN, IDS/IPS, proxy, AV/EDR, DHCP/DNS, MFA, WAF, DLP Strong experience with AWS Cloud Security (mandatory) and Azure (preferred) Experience with audit frameworks (SOC2, HIPAA, ISO27001) At least one security certification preferred (e.g., CISM, CRISC, CISSP) Strong communication, documentation, and stakeholder management skills Show more Show less

This role is located in Noida. Candidates willing to relocate are welcome to apply. Note: If shortlisted, we’ll cont act you via WhatsApp and email. Please monitor both and respond promptly. Location: Noida, India Work Mode: Financials SuppoWork from Office Salary 5–7 years: Up to INR 20,00,000 per annum 8–10 years: Up to INR 25,00,000 per annum Joining Time / Notice Period: Immediate – 30 days About The Client Hiring for a technology-driven organization with a strong focus on cybersecurity, cloud infrastructure, and risk management practices. The company supports global clients in achieving compliance and robust information security postures. Job Overview Seeking a Cyber Risk Management Lead to drive enterprise-level risk governance, compliance assessments, and security control implementation across on-premise and cloud environments. The ideal candidate has 5+ years of experience in cybersecurity risk, infrastructure audits, and cloud (AWS) security. Key Responsibilities Ensure alignment with regulations, guidelines, and industry best practices (e.g., NIST, ISO, OWASP, ITIL) Maintain, develop, and audit security documentation: policies, standards, procedures Monitor control effectiveness for EDR, cloud, email, and server security Conduct internal security risk assessments for ongoing compliance Guide cross-functional teams on their roles in risk management Lead SOC 2 Type 2 assessments and evidence collection Review and respond to cybersecurity-related RFPs Oversee AWS and Office365 security governance and implementation Track and close audit findings; support internal and external audits Create and manage dashboards for tracking IT and IS events Minimum Qualifications Bachelor's degree in IT, Computer Science, or related field 5+ years of relevant experience in cybersecurity and risk management In-depth knowledge of enterprise IT components: O365, firewalls, VPN, IDS/IPS, proxy, AV/EDR, DHCP/DNS, MFA, WAF, DLP Strong experience with AWS Cloud Security (mandatory) and Azure (preferred) Experience with audit frameworks (SOC2, HIPAA, ISO27001) At least one security certification preferred (e.g., CISM, CRISC, CISSP) Strong communication, documentation, and stakeholder management skills Show more Show less

This role is located in Noida. Candidates willing to relocate are welcome to apply. Note: If shortlisted, we’ll cont act you via WhatsApp and email. Please monitor both and respond promptly. Location: Noida, India Work Mode: Financials SuppoWork from Office Salary 5–7 years: Up to INR 20,00,000 per annum 8–10 years: Up to INR 25,00,000 per annum Joining Time / Notice Period: Immediate – 30 days About The Client Hiring for a technology-driven organization with a strong focus on cybersecurity, cloud infrastructure, and risk management practices. The company supports global clients in achieving compliance and robust information security postures. Job Overview Seeking a Cyber Risk Management Lead to drive enterprise-level risk governance, compliance assessments, and security control implementation across on-premise and cloud environments. The ideal candidate has 5+ years of experience in cybersecurity risk, infrastructure audits, and cloud (AWS) security. Key Responsibilities Ensure alignment with regulations, guidelines, and industry best practices (e.g., NIST, ISO, OWASP, ITIL) Maintain, develop, and audit security documentation: policies, standards, procedures Monitor control effectiveness for EDR, cloud, email, and server security Conduct internal security risk assessments for ongoing compliance Guide cross-functional teams on their roles in risk management Lead SOC 2 Type 2 assessments and evidence collection Review and respond to cybersecurity-related RFPs Oversee AWS and Office365 security governance and implementation Track and close audit findings; support internal and external audits Create and manage dashboards for tracking IT and IS events Minimum Qualifications Bachelor's degree in IT, Computer Science, or related field 5+ years of relevant experience in cybersecurity and risk management In-depth knowledge of enterprise IT components: O365, firewalls, VPN, IDS/IPS, proxy, AV/EDR, DHCP/DNS, MFA, WAF, DLP Strong experience with AWS Cloud Security (mandatory) and Azure (preferred) Experience with audit frameworks (SOC2, HIPAA, ISO27001) At least one security certification preferred (e.g., CISM, CRISC, CISSP) Strong communication, documentation, and stakeholder management skills Show more Show less

Job Summary: We are seeking a skilled and detail-oriented System Administrator to manage and maintain our IT infrastructure. The ideal candidate will ensure the stable operation of the company’s IT systems, servers, and network infrastructure. This includes installing, configuring, maintaining, and optimizing all hardware and software. Key Responsibilities: Install, configure, and maintain servers (Windows/Linux). Monitor system performance and troubleshoot issues. Manage user accounts, permissions, and access rights. Maintain data backups and recovery operations. Ensure security through access controls, firewalls, and antivirus. Apply OS patches and upgrades on a regular basis. Monitor and maintain network infrastructure, including routers, switches, and firewalls. Provide support for hardware and software issues. Maintain documentation related to system configurations and procedures. Participate in disaster recovery planning and testing. Manage Endpoint DLP Solution like TrendMicro or Symantec. Manager MO365 Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field. 3+ years of experience in system administration or IT support role. Strong knowledge of Windows and/or Linux system environments. Experience with virtualization technologies (VMware, Hyper-V, etc.). Familiarity with cloud platforms (AWS, Azure, or GCP) is a plus. Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN). Scripting knowledge (PowerShell, Bash) is desirable. Relevant certifications such as CompTIA Server+, Microsoft (MCSA/MCSE), or Red Hat Certified System Administrator (RHCSA) are a plus. Soft Skills: Strong problem-solving and troubleshooting skills. Ability to work independently and as part of a team. Excellent communication and documentation abilities. Good time management and organizational skills. Show more Show less

Job Title: Server Administrator – On-Premise & Cloud Infrastructure Location: Ahmedabad, Gujarat, India (Work from Office) Experience: 3–5 Years Department: IT / Infrastructure & DevOps Employment Type: Full-time Keywords: Server Administration, Cloud Infrastructure (AWS / Azure / GCP), VPS Providers (GoDaddy / DigitalOcean / Linode / Vultr), Linux & Windows Servers, Server Optimization, Rollback & Deployment Automation, Monitoring Tools (Zabbix / Prometheus / Grafana), Backup, Rollback & Disaster Recovery, Security & Compliance (Firewall / IAM / SSL / VPN) About the Role We are seeking a skilled and proactive Server Administrator with 3–5 years of hands-on experience in managing on-premise and cloud-based infrastructure. This role is central to ensuring the performance, availability, security, and scalability of our internal systems, cost effective and optimum utilization or infrastructure, staging/production environments, and DevOps pipelines. You will collaborate with developers, DevOps, and IT teams to support deployments, enforce security standards, manage infrastructure hosted across physical servers, VPS providers, and major cloud platforms (AWS, Azure, GCP), and ensure proper rollback mechanisms during deployments. Key Responsibilities 1. Server Administration (Windows & Linux) · Install, configure, and maintain physical and virtual servers. · Manage user accounts, groups, roles, and access control policies. · Monitor and optimize CPU, memory, disk, and network usage. · Apply security patches, updates, and software upgrades. · Troubleshoot and resolve server performance issues and outages. 2. Cloud Infrastructure Management (AWS, Azure, GCP, etc.) · Deploy, configure, and maintain cloud services including: o VMs, storage, networking, and managed databases · Implement cost optimization strategies and usage policies. · Configure IAM roles, security groups, and cloud permissions. · Monitor cloud systems using native tools like AWS CloudWatch, Azure Monitor, etc. 3. Deployment & Rollback Management · Collaborate with DevOps and engineering teams on infrastructure deployments. · Create and maintain rollback plans and scripts to recover from failed deployments. · Use version-controlled configuration management to allow quick recovery to stable states. · Automate and test rollback processes to ensure minimal downtime and data integrity. · Document rollback procedures and ensure teams are trained to execute them when needed. 4. Backup & Disaster Recovery · Establish and maintain backup strategies for cloud and on-prem systems. · Regularly verify backup integrity and execute recovery drills. · Define and implement disaster recovery plans to ensure minimal downtime. 5. Security & Compliance · Enforce infrastructure hardening and adhere to security best practices. · Manage firewalls, encryption, antivirus, and multi-factor authentication. · Audit systems for vulnerabilities and apply mitigations. · Handle SSL certificate management, VPN setup, and secure remote access. 6. Monitoring & Reporting · Deploy and manage monitoring tools such as: o Zabbix, Prometheus, Nagios, Grafana · Create and maintain system health dashboards, uptime reports, and incident logs. · Respond to alerts proactively and resolve infrastructure issues efficiently. 7. Collaboration & Documentation · Work closely with DevOps and development teams to support CI/CD, deployments, and testing environments. · Document: o System configurations o Standard operating procedures (SOPs) o Troubleshooting guides o Change logs and incident resolutions 8. Continuous Improvement · Research and recommend emerging technologies for infrastructure enhancement. · Regularly review infrastructure for cost, performance, and reliability improvements. · Stay current with cloud certifications, compliance standards, and industry practices. Required Skills & Qualifications · 3–5 years of hands-on experience in server administration and infrastructure management. · Strong knowledge of Windows and Linux systems administration. · Proven experience with cloud platforms: AWS, Azure, GCP. · Familiarity with VPS providers (DigitalOcean, Linode, Vultr, etc.). · Proficient in configuring: o Web servers (e.g., NGINX, Apache) o Database servers (MySQL, PostgreSQL, MongoDB) o DNS, SMTP, FTP, and caching servers · Experience with source control hosting (GitLab, GitHub, Bitbucket) and integration with CI/CD tools. · Understanding of networking concepts: TCP/IP, DNS, VPN, VLAN, routing, firewalls. · Experience with monitoring and logging tools (e.g., Grafana, Prometheus, ELK stack). · Knowledge of security compliance standards (e.g., ISO, SOC 2, GDPR, or internal IT audits). · Good scripting skills in Bash, PowerShell, or Python for automation tasks. Preferred Skills · Experience with infrastructure as code tools (Terraform, Ansible, CloudFormation). · Basic knowledge of DevOps tools: Docker, Kubernetes, Helm. · Experience with load balancing and high availability setups. · Familiarity with SSL lifecycle management and certificate automation (e.g., Let's Encrypt). Show more Show less

AWS Cloud Expertise: Strong understanding and hands-on experience with AWS services, including EKS, Lambda, EC2, ECR, VPC, VPN, WAF, and RDS. Kubernetes & EKS: Ability to create, manage, and optimize Kubernetes clusters within Amazon EKS for scalable and efficient container orchestration. CI/CD & Automation: Experience in Kubernetes deployments using Jenkins, ensuring seamless application delivery pipelines. Security & Compliance: Proficient in implementing high-security standards on AWS, including IAM policies, encryption, and network security best practices. AWS Well-Architected Framework: Familiarity with AWS best practices for reliability, security, cost optimization, performance efficiency, and operational excellence. AWS Certification (Preferred): AWS certifications such as AWS Certified DevOps Engineer, or AWS Certified Kubernetes Specialist are a strong plus. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Job Description Mandatory skills required: AWS Network, ALB, NLB, TGW, VPN, Direct Connect, ELB, Route 53, Aws network Firewall, WAF, Switching, Firewall, load Balancer. Location: Chennai, Bangalore, Noida, Mumbai Notice period: Immediate to 30 days

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L3) is responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. This role is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices. This role applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Roles and Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail Assists in analyzing, assigning, and escalating support calls Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary Provides onsite technical support to clients and provide field engineering services to clients Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT Proactively identifies opportunities for work optimization including opportunities for automation of work May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines May work on implementing and delivering Disaster Recovery functions and tests Knowledge, Skills and Attributes: Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Additional skills proficiency such as: Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) CCNP or equivalent certification Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role) Required Experience: Seasoned years of work experience Seasoned experience required in Engineering function within a medium to large ICT organisation Seasoned experience of Managed Services Excellent working knowledge of ITIL processes Excellent experience working with vendors and/or 3rd parties Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

The Telephony Engineer will be responsible for setting up, configuring, and optimizing the VoIP telephony infrastructure required for the MCMC Consumer Call Centre System. This role demands expertise in Asterisk-based PBX systems, FreePBX administration, SIP trunking, IVR setup, call routing policies, and integration with CRM and reporting systems. Key Responsibilities: Design and deploy Asterisk/FreePBX systems on VMWare-based environments (on-prem or cloud). Configure SIP trunks (e.g., Twilio, Telnyx) and integrate with MCMC’s call infrastructure. Develop and optimize IVR flows, call queues, skill-based routing, fallback queues, and voicemail. Set up secure SIP communication protocols (TLS/SRTP). Integrate call handling with the CRM/ticketing system for call pop-up and auto-ticket creation. Monitor system performance and implement tuning as needed for concurrent agent load. Assist in security hardening of telephony components (firewall, fail2ban, IP restrictions). Document system configurations, call flow diagrams, and standard operating procedures. Perform testing and assist UAT teams with call simulation and end-to-end call flow validation. Support integration to MCMC’s SIEM system for call log forwarding (syslog configuration). Provide Level 2 technical support during hypercare and go-live stabilization. Required Skills: Hands-on experience with Asterisk (PJSIP, chan_sip) and FreePBX (12+ months). Strong knowledge of VoIP/SIP protocols, NAT traversal, and SIP security best practices. Experience configuring and managing SIP trunks. Familiarity with VMWare deployment, Linux-based PBX hosting (CentOS/Ubuntu). Basic networking skills (VPN, VLANs, firewall rules). Knowledge of call recording and monitoring features (Whisper, Barge, Record). Comfortable with CLI-based and GUI-based PBX administration. Familiarity with integrating telephony systems into CRM workflows (e.g., click-to-call, auto logging). Preferred Skills: Experience with Twilio, Telnyx, or other programmable SIP providers. Familiarity with Azure VM setup for telephony systems (bonus). Prior exposure to government or enterprise-scale contact center deployments. Understanding of VAPT hardening practices for VoIP systems. Show more Show less

Help Desk Lead We are seeking a Help Desk Lead to provide first-line IT support to users by troubleshooting technical issues, responding to service requests, and maintaining IT systems. The ideal candidate has excellent problem-solving skills, strong technical knowledge, and a customer-first approach. Responsibilities Provide technical support via phone, email, chat, or in person. Troubleshoot hardware, software, and network issues Install, configure, and update operating systems & applications Maintain user accounts and permissions in Active Directory Assist with password resets, email issues, and printer troubleshooting Document issues, solutions, and IT processes in a ticketing system (ServiceNow, JIRA, Zendesk, etc.) Guide users on best IT practices and security policies Escalate complex issues to higher-level support teams Assist with hardware setup, device imaging, and asset management Perform basic network troubleshooting (Wi-Fi, VPN, IP configurations) Knowledge of security best practices Strong ITSM knowledge, project management skills Requirements: Education: Associate or Bachelor degree in IT, Computer Science, or related field (or equivalent experience)Experience: 5+ years in IT support, with leadership experience Certification CompTIA A+, CompTIA Network Technical Skills Windows, macOS, Linux troubleshooting Microsoft 365, Google Workspace, Outlook, Teams Active Directory, password resets, account management Networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP) Ticketing systems (ServiceNow, JIRA, Freshdesk, Zendesk) Remote support tools (TeamViewer, AnyDesk, Remote Desktop) Soft Skills Strong verbal communication and customer service skills Ability to multi-task and prioritize tickets Ability to own tickets from creation to resolution Ability to lead and mentor other team members Analytical and problem-solving mindset Teamoriented and eager to learn Nice To Have Certification(s) HDI Desktop Support Technician, ITIL v4, AWS CLF-CO1, AWS CLF-CO2, AZ-104 Mandatory Skills CompTIA A, CompTIA Network Windows, macOS, Linux troubleshooting Microsoft 365, Google Workspace, Outlook, Teams Active Directory, password resets, account management Networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP) Show more Show less

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. About The Role Gruve is a leading IT services and solutions provider offering innovative and scalable solutions in areas such as software development, cloud services, AI/ML, cybersecurity, and enterprise solutions. We are looking for a NOC Cloud and Infrastructure Network Engineer who will be responsible for analyzing and responding to network & security events escalated from NOC engineers. Key Responsibilities Manage cloud and on-premises network architectures including hybrid cloud environments Configure and manage network infrastructure, including SD-WAN, routers, switches, firewalls, load balancers, VPN and wireless controllers. Good hands on cloud VPCs, VNets, NSGs & gateways Provide second-level support for complex network and infrastructure issues, including troubleshooting network devices and protocols Support infrastructure migrations, upgrades, and patching activities, circuit capacity provisioning, hardware refresh activities Assist in planning and executing infrastructure changes following ITIL change management processes Participate in infra-audits, ensure compliance with standards, security policies, and best practices Analyze network and infrastructure performance, identifying potential areas for optimization Support major incident management (P1-P2), on-call support and post-incident reviews Implement corrective actions for recurring issues and document lessons learned Manage escalated incidents from L1, performing in-depth diagnostics and root cause analysis Proactively monitor network infrastructure, manage event-based alert systems to detect, analyze, and respond to network anomalies Monitor network performance, conduct capacity planning, and support proactive measures for performance tuning, load balancing, and scalability Coordinate with vendors for support requests, hardware replacements, and technical escalations Support escalations, collaborate with vendors and third-party service providers Support service reviews preparation for weekly, monthly and quarterly business reviews with Clients Participate in driving shift operations, ensuring smooth operations during assigned shifts. Provide technical guidance and mentorship to L1 team members Support training initiatives to upskill team members on network and infrastructure technologies Foster a collaborative team environment, encouraging continuous improvement and professional development Basic Qualifications BE / B’Tech in Computer Science/IT/Electronics Engineering, M.C.A. or equivalent University degree Minimum of 2 to 5 years of experience in network engineering, with a focus on cloud infrastructure, enterprise networks, and ITIL-based operations - preferably working in a NOC environment Certifications: CCNA, CCNP, AWS or Azure Specialty, ITIL Strong hands-on variety of devices: Cisco, Juniper, Aruba, Fortinet, Palo Alto, F5, Viptela, Versa Preferred Qualifications Strong verbal and written English communication Strong interpersonal and presentation skills Willingness to work in a job that involves 24/7 operations Ability to work with minimal levels of supervision‍ Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted. Show more Show less

Overview Job Title: NOC Technician Job Summary The NOC Technician monitors and supports the organization's network systems and services. They are responsible for identifying and responding to incidents, performing system checks, and escalating issues to appropriate teams to ensure optimal network performance and minimal downtime. Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities Key Responsibilities: Monitor network systems, servers, and telecommunications infrastructure 24/7. Detect, diagnose, and resolve network incidents and service interruptions. Escalate complex issues to Tier II/III support or relevant departments. Document incidents, actions taken, and resolutions in a ticketing system. Perform routine maintenance tasks, including updates and system checks. Communicate with internal teams and external vendors for issue resolution. Follow standard operating procedures (SOPs) and contribute to their improvement. Support configuration, deployment, and maintenance of network devices. Qualifications Required Skills & Qualifications: CCNA certification is required. 1-3 years of experience in network/system monitoring or IT support. Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Experience with monitoring tools (e.g., SolarWinds, Nagios, Zabbix). Strong problem-solving and analytical skills. Excellent communication and documentation skills. Experience in working within SLA and incident management frameworks. Willingness to work in shifts, including nights, weekends, and holidays. Preferred Qualifications Experience with Solarwinds is preferred CompTIA Network+, or other network-related certifications ITIL experience, knowledge or certification. Experience with other network-related platforms is a plus, particularly Cisco, Palo Alto and Fortinet. Careers Privacy Statement***Keysight is an Equal Opportunity Employer.*** Show more Show less