As part of the Network Monetization Platform team, you will be at the forefront of innovation in the Telecommunications industry helping to curate an ecosystem around our Network as Code platform as well as drive communication on our thought leadership. Professional will be responsible for using automation tools to monitor and observe software reliability in the production environment. The candidate should be familiar with the software development and DevOps with the ability to work under tight deadlines in a fast-paced, dynamic environment where quality, creativity, and accountability are expected. You have: Bachelor's or master's degree in computer science, Software Engineering, or a related field. 8+ years of relevant experience in programming Ability to program using one or more high-level languages, such as Python, Java, C/C++, Ruby, and JavaScript Experience with distributed computing, storage technologies and dynamic resource management frameworks such as Kubernetes Sound knowledge of operating Systems and containers (Docker & Kubernetes Helm) Knowledge and experience with CI/CD implementation, DevOps concepts, best practices and tooling (e.g. Jenkins) It would be nice if you also had: Knowledge of Automation scripting and tooling frameworks such as Ansible, Terraform and Crossplane Familiar with working with public cloud platforms such as ASW, GCP and Azure Good Knowledge of VPN, VPC and enterprise networking environment (e.g VPC peering, IPsec tunneling, Openconnect etc.) Run the production environment on the cloud by monitoring availability and taking a holistic view of system health Build software and systems to manage platform infrastructure and applications, build and manage the cloud infrastructure for the production environment Build, own and manage the CD pipelines interlocking with development teams to complete the CI/CD framework using appropriate tools such as Jenkins Improve reliability, quality, and time-to-market of our suite of software solutions Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement Provide primary operational support and engineering for our distributed software applications, Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding, Partner with development teams to improve services through rigorous testing and release procedures Participate in system design consulting, platform management, and capacity planning, Create sustainable systems and services through automation Balance feature development speed and reliability with well-defined service-level objectives

A Transmission & IP Expert ensures end-to-end management of faults, incidents, and problems, with a strong focus on meeting SLA and OLA commitments. They handle the highest levels of escalation for network-related incidents and are accountable for driving resolution. You have: 4-8 years of experience with a B.E/B.Tech/M.E/M.Tech/MCA degree in Telecommunication Engineering, Computer Science or equivalent. Must have a strong understanding of ProtocolsTCP/IP,IPv4 & IPv6 addressing & IP subnetting, VLAN's, Ethernet, SNMP, management (Telnet, SSH, HTTP, HTTPS, TACACS+) Proficiency in Designing, Implementing & Troubleshooting IP/MPLS Network core and services design, including L2 VPNs and L3 VPNs, Seamless MPLS, Segment Routing. Analyse and resolve network hardware and software connectivity issues. Network Tools analysis for capacity planning and proactive fault finding. It would be nice if you also had: Knowledge & Hands-on experiences of protocols (OSPF, ISIS, BGP), signaling protocols (RSVP-TE, LDP). Relevant certifications (e.g., CCNA, CCNP, NRS-I, NRS-II) are a plus. Resolve major service outages and trouble tickets independently, ensuring alignment with Service Level Agreements (SLAs) and initiating/coordinating preventive maintenance activities. Investigate and manage complex faults, incidents, and problems by leveraging deep technical knowledge, controls, and best practices. Support the development and enhancement of fault, incident, and problem management tools by providing critical feedback and insights. Apply specialist knowledge, sound judgment, and analytical skills to solve complex technical issues using broad conceptual and practical experience. Plan and execute advanced configuration changes, problem resolutions, and contribute to the creation of detailed Methods of Procedure (MoPs) for medium- to high-risk operational activities. Collaborate across Managed Services functions, Nokia service groups, third-party vendors, and customer organizations to lead high-impact incident resolution and risk mitigation. Develop and translate global standardized procedures and checklists into customer-specific operational guidance and documentation. Lead by example as a team or shift leader by coordinating tasks, monitoring complex ticket queues, mentoring team members, and recommending improvements to performance and service quality.

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. ZS IT S upport teams are aligned with the company’s business strategy and operating model and aims to provide its 10,000 plus employees and their clients the right tools and information for high performance. The IT organization focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, Business Intelligence and Database administration support along with a reliable 24*7 uninterrupted high-quality technology support services. TECHNICAL SUPPORT ASSOCIATE T echnical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. What You’ll Do Provide first-level troubleshooting support for software, hardware, and network-related issues. Respond to and resolve user queries via call, email, and ticketing systems. Install, configure, and update computer systems, applications, and peripheral devices. Assist in diagnosing and resolving network connectivity problems. Document and track support requests, ensuring timely follow-up and resolution. Escalate complex technical issues to higher-level support teams when necessary. Provide guidance and training to users on software applications and best practices. Maintain and update IT support documentation, including FAQs and troubleshooting guides. Ensure compliance with IT security policies and procedures. Understanding of iOS and Knox android devices. Collaborate with the IT team to improve system performance and user experience. What You’ll Bring Bachelor’s degree in computer science, Information Technology, or a related field (preferred). Strong knowledge of Windows, macOS operating systems. Familiarity with networking, Active Directory and SCCM concepts (TCP/IP, DNS, DHCP, VPN, etc.). Experience with troubleshooting hardware components such as desktops, laptops, mobile devices and printers. Basic understanding of IT security tools Excellent problem-solving and analytical skills. Strong communication skills, both written and verbal. Ability to work independently and in a team-oriented environment. Willingness to work in a rotating shift schedule, including weekends if required. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At www.zs.com

IT Service Desk 1+ yr exp in international semi-voice tech support Windows & MS tools troubleshooting must location- Hyderabad Shifts- US 24/7 CTC up to 6 LPA + incentives Grad only, immediate joiners Email: amanghrs40@gmail.com Call: +91-8306474104

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. The Cloud Network Engineer role is to plan, organize, overall operations to ensure the stable operation of the organization’s IT infrastructure. As a member of the Networking Team you will utilize your extensive hands-on experience in designing and building resilient cutting-edge technology on-prem and Cloud-based network infrastructure, including Aviatrix, and Cloud architectures. Are looking for a growing and dynamic firm where you can make an immediate impactIf so, we encourage you to read below. What You’ll Do Network & Security administration & working on Network & security product like Cisco ASA, Palo Alto, F5, Router, Switches, Zscaler etc. Act as the subject matter expert in Network & Security Domain. Responsible for troubleshooting on Network & Security Environment. Review the existing SOPs & technical runbooks & also create new SOP documents/runbooks for innovative technologies/process. Other duties as assigned. What You’ll Bring Knowledge of various security methodologies and processes, and technical security solutions. Good Knowledge of Next Generation Firewall, Web proxy, Cloud Proxy , F5 LTM , F5 WAF. Must possess excellent communication, problem-solving, and organizational skills. Ability to clearly present technical approaches or findings in oral and written format. Ability to present ideas in business-friendly and user-friendly language. Highly self-motivated and directed. Strong relationship building skills. Awareness of latest technologies and trends. Experience using a ticketing system for ITIL-based incident, problem and change management Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. To Complete Your Application Candidates must possess work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At www.zs.com

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Associate - TAC (Technical Assistance Centre) We seek TAC Associates to join our WTC office in Pune, India. TAC Associates handle 1st level support on calls/emails/chats from ZS offices worldwide in a user environment consisting of PC/MAC running the standard suite of business applications. What you'll do Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access. Provide L1 Technical Support for the Windows/MAC machines, printer ZS proprietary software. Diagnose and resolve technical issues related to operating systems, applications, and hardware Familiarity with basic networking concepts and protocols. Common query topics include - VPN, Outlook (and other O365 Apps and Services), Active Directory and Exchange, Network Connectivity, Software Installation (using SCCM and Privilege Management), File Server and File Share access, FTP, Application specific issues, Intune Support & Management etc. Handling administrative tasks such as tracking TAC calls/chats, timely follow up of all assigned tickets in your bin until closure, re-assigning tickets to the relevant L2 teams and following up via emails as required, assisting with organizational efforts, maintaining chargebacks for licensed software etc Additional TAC projects/tasks as assigned based on performance. What you'll bring Strong oral and written communication skills Ability to approach problem-solving methodically and analytically Bachelor's degree required, Master's degree desirable 1-2 years of relevant experience in Customer Support, or preferably IT Helpdesk / Service Desk Strong customer service orientation Professional appearance and demeanor, with ability to exercise good judgment and discretion Ability to work varied hours, enabling support in a 24/7 environment A+ certification or Microsoft Certified Systems Administrator (desirable, not mandatory) Experience with Service Now tool (desirable, not mandatory) Certification in ITIL or similar framework. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At www.zs.com

Administer IBM DataPower appliances and ensure optimal performance. Configure and deploy various services like Web Services Proxy (WSP), Multi-Protocol Gateway (MPGW), and XML Firewall. Perform regular backups, monitoring, and firmware upgrades. Provide second-line support for resolving incidents and issues related to DataPower devices. Troubleshoot complex issues related to traffic management, security, and data transformation. Assist with the identification and resolution of performance bottlenecks. Implement and manage security protocols such as SSL, TLS, and VPN on DataPower devices. Manage certificates and cryptographic configurations to maintain a secure environment. Monitor system performance using DataPower logs, metrics, and tools. Implement recommendations for improving system performance and reliability. Work with the development and integration teams to support application deployments. Generate periodic reports on system health, traffic patterns, and security compliance. Create and maintain comprehensive documentation on DataPower configurations and procedures. Share best practices and provide training to other team members or clients as needed. Experience: o Minimum of 7+ years of hands-on experience with IBM DataPower administration. o Solid experience in configuring and managing DataPower services, including Web Services Proxy (WSP), Multi-Protocol Gateway (MPGW), and XML Firewall. Technical Skills: o Strong knowledge of XML, XSLT, and XPath. o Proficiency with web services protocols such as SOAP, REST, and JSON. o Familiarity with security protocols like SSL/TLS, VPNs, and certificate management. o Experience with IBM DataPower monitoring tools and log analysis. Tools & Platforms: o Hands-on experience with IBM DataPower (all versions). o Proficiency in tools such as XML Gateway, XML Firewall, WebSphere MQ, and others. Soft Skills: o Strong communication and collaboration skills to work with cross-functional teams. o Ability to document and present technical details to non-technical stakeholders. Shift Timing: 24*5 support and weekend on-call (Rotation) Primary Skills IBM Datapower Administration XML XSLT Xpath

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. About the Role We are seeking candidates having experience in Network security. Infrastructure security Engineer is responsible for safeguarding the Banking Clients network infrastructure by implementing and managing robust security measures. The Engineer will work on-site at Clients Datacenter with coverage of 16X6 Support. Key Responsibilities Escalation support for L1 team, plus regular management, and administration tasks. Responsibility for diagnosis and problem management. Provide inputs to Level 3 team for consulting, IT Infrastructure planning and change management. Configure, Manage and Modify the IT Infrastructure Incident Management and suggesting changes as and when required Addressing network issues on Routing, Switching and Configurations. IP Address Management -Configure, Manage and Modify Managing configuration changes based on user request Incident Management and suggesting changes as and when required Basic Qualifications BE/B. Tech (CSE, ECE/IT) or MCA /MSc (CS) with Science background. Minimum 5 years of experience in managing network operations services with a minimum CCNP or equivalent certifications Network security, VPN, SWG will be preferred. Preferred Qualifications CCNP- Security Certification ITILv4 Certification Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you re passionate about technology and eager to make an impact, we d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

Roles Responsibilities : Up to Level 2 Support for the Bosch Network infrastructure services with a focus on SD-WAN, our Global Backbone, as well as our central hubs in core locations worldwide. Build up and maintain monitoring logging tools. Monitor performance, availability, and overall health of the network. Document and log issues and resolution steps. Acting in the operation of global IT services, solving problems, incidents, configurations, alerts, service requests and monitoring related to network services and solutions in Bosch datacenter networks worldwide and together with engineering teams, partners, and vendors. Escalate issues to the appropriate teams. Availability to work in shift hours, including weekends and holidays. Support projects like the rollout and implementation of the SD-WAN stack at Bosch locations. Work closely with Service Managers, Operation Managers and Engineering teams on opportunities for improvement. Work and collaborate on an international team operating, supporting, monitoring, implementing, replacing, extending, upgrading, and optimizing network solutions globally. Executing and optimizing operational processes, reviewing procedures and documents related to monitoring, supporting, and operating of the network solutions and technologies. Good understanding of cloud standards such as securing infrastructure, efficient operation of cloud resources configured in the application Azure and AWS Cloud Networking Experience (VNET, VPC, Subnet, Load Balancing, VNET peering, VPN) Knowledge of cloud networking concepts, security best practices, and compliance frameworks Experience with monitoring, logging, and performance optimization of cloud resources Proficient in automating infra deployments using IaC by leveraging Terraform, Cloud Formation Template, Biceps, Plumi Good knowledge of DevOps concepts and CI/CD practices to deploy infra services using pipelines and version controlling systems Deep understanding of Cloud Cost, Knowledge on cost optimization techniques to provide cost efficient infra solutions on Cloud Perform operations and administration support to the Azure and AWS VM s and PaaS components Strong understanding across Azure infrastructure components (server, storage, network, database, and applications) to deliver end to end Cloud Infrastructure operations support Process oriented approach to meticulously handle tasks with high repetition

Do - Excellent communication skills - Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. - Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. - Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support - Answer incoming calls and respond to customer--s emails in timely manner. - Manage and resolve customer complaints. - Identify and escalate issues to supervisors as and when needed. - Provide product and service information to customers. - Research required information using available resources and Offer Solution to customers. - Research, identify, and resolve customer complaints using applicable software. - Route calls and tickets to appropriate resources and Domains who can best support he user, - Document all call information according to standard operating procedures. - Recognize, document, and alert the management team of trends in customer calls. - Create SOPs for new Issues and resolution given. - Complete call logs and reports. Mandatory Skills: App-Cloud-Google. Experience: 5-8 Years.

Primary & Mandatory Skill: Azure, Azure Networking, Kubernetes, Azure DevOps, Github, Github actions/workflows, Terraform, GCP. Level: SA or M Account Name : Mars Client Round (Yes/ No): Yes Location Constraint if any : PAN INDIA Shift timing: General Shift (IST) Primary Skills: Azure, Azure Networking, Kubernetes, Azure DevOps, Github, Github actions/workflows, Terraform, GCP. Roles & responsibilities: Creating terraform code for azure infra and services deployment. creating Azure infra/services using terraform code using CI-CD pipeline in Azure DevOps and Github. Configuring Azure Networking and manage that using terraform code. Configuring Azure Firewall with firewall rules using terraform and manage and troubleshoot in case of any issues. Support users to deploy Azure services using the terraform code and debug in case of any issues. Creating Hub and spoke model in Azure networking using terraform code. Create and configure GCP resources using terraform code.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support.

Role: Infrastructure Engineer Location: Nashik or Remote Experience Required: 2–4 years Employment Type: Full-Time Job Summary: We are looking for a skilled and detail-oriented Infrastructure Engineer with 2–4 years of experience to join our IT team. The ideal candidate will be responsible for supporting and maintaining the IT infrastructure, ensuring system availability, performance, and security. This role requires a strong understanding of networking, servers, cloud technologies, and system administration best practices. Key Responsibilities: Monitor and maintain IT infrastructure including servers, networks, storage, and cloud environments. Support the installation, configuration, and maintenance of physical and virtual servers. Ensure system performance and availability by monitoring key metrics and implementing proactive measures. Conduct regular system backups and disaster recovery tests. Assist in managing cloud infrastructure (AWS, Azure, or GCP), including provisioning, deployment, and optimization. Troubleshoot infrastructure issues and provide Tier 2/3 support for escalated technical problems. Collaborate with software development, DevOps, and security teams to support deployments and maintain secure environments. Maintain and update documentation for infrastructure processes, configurations, and procedures. Implement and enforce security policies, conduct vulnerability scans, and participate in audit compliance efforts. Automate infrastructure management tasks using scripting or infrastructure-as-code tools (e.g., Terraform, Ansible, PowerShell). Participate in capacity planning and infrastructure scaling strategies. Perform periodic software and firmware updates across infrastructure systems. Support the implementation of monitoring tools and dashboards (e.g., Prometheus, Grafana, Nagios). Requirements: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 2–4 years of hands-on experience in infrastructure engineering, system administration, or IT operations. Proficiency in Linux and Windows server environments. Experience with networking (TCP/IP, DNS, VPN, firewalls) and virtualization (VMware, Hyper-V, KVM). Familiarity with cloud platforms such as AWS, Azure, or GCP. Knowledge of infrastructure automation and scripting tools (Bash, PowerShell, Python, Terraform, etc.). Strong understanding of cybersecurity practices and patch management. Experience with backup and disaster recovery solutions. Good problem-solving skills and ability to work under pressure. Excellent communication and documentation skills. What We Offer: Competitive salary and benefits Collaborative and inclusive work culture Career development and certification support Exposure to modern infrastructure tools and technologies Note: Candidates chosen for this position must be open to relocating to Nashik or willing to travel to the Nashik office for approximately two weeks each month. Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹600,000.00 per year Benefits: Food provided Provident Fund Schedule: Monday to Friday Supplemental Pay: Performance bonus Shift allowance Location: Nashik, Maharashtra (Preferred) Willingness to travel: 50% (Preferred) Work Location: In person Application Deadline: 06/06/2025

Hi, Greetings! We are hiring for Technical Service Desk role. Key Responsibilities: Act as the first point of contact for all IT-related technical issues via phone, email, or ticketing systems. Provide support for Windows OS, desktop/laptop hardware, MS Office Suite, VPN, printers, and standard business applications. Troubleshoot issues related to network connectivity, DNS, DHCP, proxy, and Wi-Fi. Handle user account administration in Active Directory (password resets, account lockouts, group memberships). Install, configure, and maintain software and hardware components. Provide remote support using remote desktop tools (e.g., TeamViewer, AnyDesk, RDP). Escalate unresolved incidents to second- or third-level support teams while ensuring proper documentation. Monitor and update incident and service request tickets in the ITSM system (e.g., ServiceNow, BMC Remedy). Follow ITIL practices for incident, problem, and change management processes. Maintain technical documentation, FAQs, and knowledge base articles. Assist in deploying patches, antivirus updates, and security compliance checks. Must be ready to work on rotational shifts. Interested candidates may apply or can send in your updated Resume to careers@satmz.com

Job Description: Support Engineer About CARD91 CARD91 is a market leader in Issuance Platform-as-a-Service, revolutionizing payment infrastructure for banks, corporations, and fintech companies. Trusted for our innovative approach and cutting-edge technology, we enable businesses to issue a wide range of payment instruments-PPI, debit, credit, multi-currency cards, and UPI—while delivering unparalleled transaction visibility, control, and faster decision-making for customers, vendors, partners, and employees. Our strong collaborations with major card networks, including RuPay, Visa, and Mastercard, combined with our role as NPCI's preferred partner, ensure that our solutions address India’s unique payment challenges while remaining primed for global scalability. Since our launch in early 2020, CARD91 has raised $13 million in pre-Series A funding from top-tier investors such as Infinity Ventures, Point72 Ventures, Sabre Partners, EMVC, Commerce Ventures, and a host of prominent angel investors. Headquartered in Bengaluru, with offices in Mumbai, Delhi, and Chennai, we are driving the next generation of payments infrastructure. About the Role: An Application Support Engineer would be responsible for ensuring the optimal performance and reliability of the company's software applications. This role involves a combination of technical expertise, problem-solving skills, and effective communication to support both internal teams and external clients. The position will involve working at the Client’s location as well and may involve working in shifts to support core and critical banking systems. Roles and responsibilities: Technical Support : Provide timely assistance to end-users, addressing and resolving issues related to in-house developed Fintech Products. This includes troubleshooting, checking logs, debugging, and offering solutions to ensure minimal downtime. System Monitoring : Regularly monitor application performance to identify potential issues proactively. Implement necessary adjustments or optimizations to maintain system efficiency. Collaboration : Work closely with the engineering and operations team to understand application functionality and assist in the deployment of new features or updates. Collaborate with cross-functional teams to ensure seamless integration and operation of applications. Documentation : Maintain comprehensive records of issues, resolutions, and system configurations. Develop and update user guides, FAQs, and other support materials to assist users and internal teams. Incident Management : Respond promptly to critical incidents, coordinating with relevant teams to resolve issues swiftly and minimize service disruptions in addition to providing RCA’s. Qualifications & Skills: Minimum 1 year experience in an application support or related role, demonstrating a track record of managing and resolving application-related issues. Solid understanding of software applications, databases, operating systems and tools like metabase, postman, log understanding, VPN, FTP, incident management systems etc. Familiarity with programming languages such as Java, or SQL is advantageous. Strong analytical skills to diagnose issues effectively and implement appropriate solutions. Excellent verbal and written communication skills to interact with users and team members effectively. A bachelor's degree in Computer Science, Information Technology, or a related field is typically required. Job Location: Pune / Bangalore/ Kolkata What’s on offer Best-in-class compensation package Stock options for long-term wealth creation Group health insurance covering your family Vibrant, open, and fun work culture Show more Show less

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. About the Job As the Service Desk Team Lead in Remote Support, you will be responsible for overseeing a team of remote support analysts, ensuring the delivery of high-quality technical support to end-users. Your role involves leading and coordinating the team, managing escalations, optimizing remote support processes, fostering a collaborative and efficient work environment and encouraging productivity and innovation. As Service Desk Team Lead, You Will… Lead, mentor, and motivate a team of remote support analysts Conduct regular one-on-one and team meetings to ensure effective communication and address team needs Manage SLAs for responsiveness, completeness of solutions provided, and user satisfaction. Overview incidents based on its priorities and channelized to obtain an effective resolution within prescribed SLA Produce and collect impeccable operational data in no time Provide leadership to ensure the team has the tools, training, and mentorship required to succeed. Also, could lead, train and mentor team members, both from a technical and non-technical perspective Monitor team performance and individual analyst metrics Provide constructive feedback and implement performance improvement plans as necessary Monitor metrics (e.g. KPI, SLA, etc.) to evaluate and improve performance Continuously evaluate and optimize remote support processes for efficiency and effectiveness Implement best practices to enhance the overall quality of support services Overview and take ownership of any notification Produce and maintain technology process documentation Up scale the internal IT parameters (CMDB, Service Catalog etc) Establish and optimize schedules to keep staff coverage and service in line with forecasted demands Monitor agent calls, analyze performance and provide valuable feedback as well as chart out plans for improvement in quality & service standards Act as an effective escalation point and overview all issues, requests coming from/to Global Service Desk, ensuring that requests / ticket journey is followed as per agreed SLA Create reports on advanced excel, slides and necessary IT operational documents (SOPs, TSBs etc.) Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for end users As Service Desk Team Lead, You Have… Must be a fulltime technical graduate Must have at least 7 + years of experience in IT operations at least 2 years as a TL or Supervisor Experience in knowledge management content development (create, edit, validate and manage knowledge articles) or technical writing Remote support experience necessary Must be familiar with problem, defect and incident management Must have experience in working on ticketing system tools like Jira, Service Now or Remedy Familiarity with IT service management (ITSM) processes and tools Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are a plus ITIL knowledge of V3 or V4. Especially on Service Desk, Incident, Problem, and Change Management Hands-on work experience with the following: Windows Operating systems Active Directory Office 365 user administration G Suite user administration User account creation for Active Directory, Exchange Mailboxes, Distribution lists VPN and VDI Ability to work well in a dynamic environment and multi-task (short delivery timescales; an evolutionary business environment with changing requirements and priorities; interaction with business users and other technology teams etc.) Must demonstrate a strong analytical and problem-solving skill Must be self-motivated, with strong ability to work both independently and with teams and managers as appropriate Must have experience performing root cause analysis and collaborating with technical teams of diverse IT related skill sets High levels of productivity and effectiveness Effective verbal and written communicator, able to adapt delivery style and language to suit the audience Able to win respect by working with people at all levels across IT and within the business Strong presentation skills including formal and informal presentation of work and assessments to critical audiences Must have keen attention to detail Flexible to work in shifts and extended hours

Job Summary: We are seeking a highly skilled and motivated Mid-Level IT Support Engineer to join our growing IT support team. The ideal candidate will be responsible for providing effective IT assistance to internal staff, troubleshooting hardware and software issues, and ensuring smooth IT operations across the organization. This role requires strong technical knowledge, problem-solving abilities, and excellent communication skills to support a dynamic IT environment. Key Responsibilities: Provide technical support to staff and assist with troubleshooting hardware, software, network, and system issues. Manage and resolve service desk tickets in a timely and efficient manner, ensuring high user satisfaction. Install, configure, and maintain IT equipment such as computers, printers, network devices, and peripherals. Ensure the timely setup and maintenance of software applications, updates, and patches. Collaborate with the IT team to maintain the company’s network infrastructure, servers, and systems. Diagnose and resolve issues related to networking, operating systems, software applications, and email systems. Monitor system performance and implement measures to improve efficiency, security, and uptime. Assist with the onboarding and offboarding processes for employees, including setting up user accounts and access rights. Perform routine backups and maintain data integrity. Support remote work solutions and assist with VPN configurations and remote troubleshooting. Assist in the evaluation, installation, and deployment of new IT technologies. Skills & Qualifications: Proven experience (6-8 years) in an IT support role, ideally within a mid-level capacity. Strong knowledge of operating systems (Windows, macOS) and software applications. Hands-on experience with network troubleshooting, including LAN/WAN, VPNs, and firewalls. Familiarity with Active Directory, Office 365, and Microsoft Exchange. Experience with server management (Windows Server) Proficiency in diagnosing hardware and software issues, both remotely and onsite. Knowledge of IT security best practices and data protection regulations. Strong problem-solving skills and the ability to manage multiple support tickets effectively. Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical staff. A proactive attitude towards continuous learning and staying updated with the latest IT trends. Education & Experience: Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience. IT certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or similar certifications are a plus.

On-Site Hyderabad & Madurai Posted on 2025-02-05 Job Description We are looking for a skilled and experienced IT Network Engineer to join our dynamic IT team. The ideal candidate will have a strong background in designing, implementing, and maintaining complex network systems. As an IT Network Engineer, you will be responsible for the efficient operation of our network infrastructure, ensuring optimal performance, security, and scalability to meet business needs. Responsibilities Design, implement, and support complex network infrastructure (LAN, WAN, VPN, etc.). Configure, monitor, and maintain routers, switches, firewalls, and other network devices. Troubleshoot and resolve network issues in a timely manner, including performance optimization and connectivity issues. Collaborate with cross-functional teams to ensure seamless integration of network solutions with business systems. Perform network security management including firewall configuration, access control, and intrusion prevention. Conduct regular network performance assessments and implement necessary improvements. Manage network documentation, including diagrams, configurations, and change logs. Provide network support to users and resolve network-related queries. Stay up-to-date with industry trends and best practices for network management. Ensure compliance with relevant network security and regulatory standards. Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). 4-5 years of experience in network engineering, with hands-on experience in network design and troubleshooting. Strong expertise in network protocols (TCP/IP, DNS, DHCP, etc.). In-depth knowledge of routers, switches, firewalls, VPNs, and other network hardware. Experience with network monitoring and management tools (e.g., SolarWinds, PRTG, Wireshark). Proficiency in network security technologies (firewall configurations, VPNs, intrusion detection systems). Hands-on experience with cloud networking and SD-WAN is a plus. Strong problem-solving and analytical skills. Key Information Industry IT Consulting Work Experience 4 - 6 Years City Hyderabad & Madurai State/Province Telengana, Tamil Nadu Country India Zip/Postal Code

Job Summary We are seeking a skilled Cloud Engineer with 4 to 7 years of experience to join our team. The ideal candidate will have extensive experience with AWS services and a strong background in the Process Manufacturing Industry. This hybrid role requires a deep understanding of cloud infrastructure and the ability to manage and optimize cloud resources effectively. Responsibilities Design and implement scalable and secure cloud infrastructure using AWS services. Manage and optimize AWS resources such as EC2 S3 RDS and VPC to ensure high availability and performance. Monitor cloud infrastructure using AWS CloudWatch to maintain system health and performance. Develop and maintain infrastructure as code using AWS CloudFormation. Implement and manage AWS Virtual Private Network (VPN) for secure connectivity. Ensure data protection and disaster recovery using AWS Backup and Amazon EBS. Manage secrets and encryption keys using AWS Secret Manager and AWS Key Management Service (KMS). Configure and manage AWS Elastic Load Balancing to distribute traffic efficiently. Implement and manage identity and access management using AWS IAM. Optimize content delivery using AWS CloudFront and manage DNS using AWS Route53. Collaborate with cross-functional teams to understand and address cloud infrastructure needs. Provide technical support and troubleshooting for cloud-related issues. Stay updated with the latest AWS services and best practices to ensure optimal cloud performance. Qualifications Must have extensive experience with AWS services including EC2 S3 RDS VPC and IAM. Should have experience with AWS CloudWatch CloudFormation and VPN. Must be proficient in managing AWS Backup Amazon EBS and AWS Secret Manager. Should have knowledge of AWS Key Management Service and Elastic Load Balancing. Must have experience with AWS CloudFront Route53 and AWS IAM. Should have a strong background in the Process Manufacturing Industry. Certifications Required AWS Certified Solutions Architect AWS Certified DevOps Engineer

We are seeking a skilled and experienced Azure Migration Engineer to join our dynamic IT team. The ideal candidate will have a strong background in cloud infrastructure, particularly in planning and executing large-scale Azure migrations. This role requires deep knowledge of core networking concepts and familiarity with Microsoft 365 services such as Exchange Online and SharePoint. From an attitude perspective, these attributes would be a great fit for us: Humility Honesty Empathy Creativity Team player Growth mindset Shift Timings Evening Shift 5:00PM to 02:00AM IST (Non Negotiable, We work mostly with US customers in EST Time Zone) Key Responsibilities: Lead and execute end-to-end Azure migration projects, including assessment, planning, execution, and post-migration support. Collaborate with cross-functional teams to ensure seamless migration of workloads, applications, and data to Azure. Design and implement secure, scalable, and resilient cloud infrastructure solutions. Troubleshoot and resolve issues related to cloud infrastructure, networking, and application performance. Document migration processes, configurations, and best practices. Provide technical guidance and mentorship to junior engineers and stakeholders. Requirements Required Qualifications: Minimum 5 years of overall IT experience , with at least one large-scale Azure migration project successfully completed. AZ-900 certification is mandatory. Strong understanding of core networking concepts including DNS, VPN, firewalls, routing, and load balancing. Hands-on experience with Azure services such as Azure Migrate, Azure Site Recovery, and Azure Resource Manager (ARM) templates. Proficiency in scripting and automation using PowerShell or Azure CLI. Preferred Qualifications (Nice to Have): Experience with Exchange Online and SharePoint Online migrations. Familiarity with hybrid cloud environments and integration with on-premises infrastructure. Knowledge of identity and access management (IAM) in Azure, including Azure AD and role-based access control (RBAC). Soft Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work independently and in a team-oriented, collaborative environment. Benefits Opportunity to work on cutting-edge cloud technologies. Collaborative and innovative work culture. Competitive compensation and benefits package. Career growth and certification support. Show more Show less

Lead - Information Technology Lenskart is India's biggest and fastest growing eyewear brand, with over 1000+ stores. The brand takes pride in being India's first D2C (Direct to Consumer) company, which designs, creates and sells its products directly to consumers across the country, without any middlemen. Apart from India, Lenskart now has presence in South East Asia, USA and Middle East. We aim to transform the way people see and experience the world by building eyewear experiences for everyone and every purpose. Were building Lenskart as a fashion destination for eyewear and are passionate about introducing design-led concepts and innovation that can deliver breakthrough eyewear products and experiences. We are looking to hire a Lead of Information Technology, who is a strategic thinker and has a deep understanding of technology with proven ability to lead teams towards achieving organizational objectives. This role will report directly into our CIO and will be based in Bhiwadi. Impact in this role: As Lead of Information Technology, you'll lead the IT department, developing and executing strategic plans. Manage IT budgets, ensure network security, and oversee infrastructure. Collaborate with other departments, aligning technology with business objectives. Lead IT teams, foster innovation, and stay current with industry trends. Drive efficiency, implement new technologies, and ensure the organization's IT infrastructure meets operational needs. Strong leadership, strategic thinking, and technical expertise are key. What will you be responsible for: Strategic Leadership: Develop and execute IT strategies aligned with organizational goals. Provide visionary leadership to the IT department, guiding long-term technology decisions. Team Management: Lead and mentor IT teams, fostering a collaborative and innovative work culture. Oversee recruitment, training, and performance evaluations for IT staff. Technology Infrastructure: Ensure the reliability, security, and scalability of the organization's IT infrastructure. Implement and maintain hardware, software, and network systems to meet operational needs. Budgeting and Resource Management: Develop and manage IT budgets, ensuring cost-effectiveness and resource optimization. Evaluate and recommend investments in technology to enhance efficiency and productivity. Implement Strong control over IT assets spread across the country to ensure ZERO pilferage- implement systems to track assets and monitor usage. Project Management: Oversee the planning and execution of IT projects, ensuring timely delivery and within budget. Collaborate with cross-functional teams to implement technological solutions. Security and Compliance: Implement and maintain robust cybersecurity measures to safeguard sensitive data. Ensure compliance with relevant regulations and industry standards. Conduct regular System Audits to strengthen IT Security - Infra as well as Applications - collaborate with Application owners/administrators Stakeholder Collaboration: Collaborate with executives and department heads to understand business needs and align IT strategies accordingly. Communicate IT initiatives and achievements effectively to non-technical stakeholders. Responsible for planning, implementation, and operations of all technology infrastructures: Data centres, Network and Server services, ISP, Guite services, Collaboration, Service monitoring, User support/Helpdesk, Servers, Storage & related software. Candidate must have knowledge of Cybersecurity tools like Web Application Firewall, Privilege Identity Access Management, SIEM, ZTA Micro segmentation and Encryption Must have understanding of Endpoint Network Security technologies like EDR, Firewall, IDS/IPS, SSL VPN, SD-WAN ISO 27001 assessment Specification for a framework of policies procedures that include all technical operational controls Minimum Qualifications: Bachelor's or Master's degree in Information Technology, Computer Science, or a related field. 8+ years of experience in a senior IT leadership role with at least 3 years of people management experience. Extensive experience in managing IT teams and overseeing complex projects. In-depth knowledge of IT systems, infrastructure, and emerging technologies. Familiarity with cloud computing, cybersecurity, and data management. Ability to inspire and drive innovation within the IT team. Ability to communicate effectively and partner across cross functional teams. and stakeholders Ability to translate technical concepts into understandable terms for non-technical stakeholders. Ability to adapt to evolving technologies and industry trends and flexibility to navigate a dynamic and fast- paced work environment. Strong analytical and problem-solving abilities. Proven track record of making sound decisions in challenging situations.

Location : Madurai/Bangalore Experience : 2+ years Required Skills 2+ years of hands-on Linux administration (command-line proficiency required). Experience in Windows/macOS troubleshooting and support. Familiarity with networking (TCP/IP, VPN, DNS, DHCP). Knowledge of Git, Docker, and virtualization tools. Scripting skills (Bash/Python) for automation. Certifications like RHCSA, CompTIA Linux+, Microsoft, or Apple are a plus. Key Responsibilities Linux Systems Administration Install, configure, and maintain Linux servers/workstations (Ubuntu, CentOS, Debian). Manage user access, permissions, and security policies. Monitor system performance, troubleshoot issues, and optimize resources. Automate repetitive tasks using Bash/Python scripting. Manage Git repositories and Docker containers. Windows & macOS Support Provide Level 1/2 technical support for Windows/macOS (software, hardware, network issues). Deploy updates, patches, and security compliance measures. Integrate Windows/macOS devices with Linux systems (file sharing, authentication). Networking & Security Configure and maintain routers, switches, firewalls, and VPNs. Manage DNS, DHCP, and network monitoring tools. Implement security measures (firewalls, intrusion detection, audits). Documentation & User Support Maintain system documentation, IT policies, and procedures. Resolve employee IT issues via helpdesk tickets, email, or in-person support. Backup & Recovery Design and test backup strategies (local/cloud). Ensure data integrity and rapid disaster recovery.

Job Title: Network Administrator Location: Ahmedabad Job Type: Full-Time Department: IT / Infrastructure Job Summary: We are seeking an experienced and proactive Network Administrator to manage and support our web portal infrastructure. The ideal candidate will be responsible for ensuring high availability, optimal performance, and robust security across all servers and network components. This role requires hands-on experience with Linux , Microsoft SQL Server , AWS Cloud Platform , and network security protocols. The candidate should also possess relevant industry certifications to validate their expertise. Key Responsibilities: · Design, implement, and maintain secure and scalable networks for a high-traffic web portal. · Administer and monitor physical and virtual S ervers , ensuring optimal performance and uptime. · Manage MS SQL Server databases, including backup, restoration, and security protocols. · Implement and enforce robust data security policies, including firewalls, intrusion detection/prevention, and access controls. · Maintain and optimize AWS infrastructure , including EC2, RDS, S3, IAM, and VPC configurations. · Monitor network traffic and troubleshoot connectivity issues across servers and endpoints. · Ensure disaster recovery and backup procedures are tested and reliable. · Apply patches, updates, and system hardening as part of a proactive security strategy. · Coordinate with development and DevOps teams to support application deployment and infrastructure needs. · Document network infrastructure, configurations, processes, and changes comprehensively. Required Skills & Qualifications: · Bachelor’s degree in Computer Science, Information Technology, or a related field. · 3–5 years of proven experience as a Network Administrator in a production web environment. · Strong hands-on experience with Windows OS & Linux (Ubuntu/CentOS/Red Hat) systems administration. · Proficient in managing and securing MS SQL Server environments. · In-depth knowledge of AWS Cloud Services , including architecture, deployment, and monitoring tools. · Solid understanding of TCP/IP , routing, DNS, VPN, and other core networking protocols. · Experience with firewalls , VPNs , SIEM , and endpoint security tools. · Familiar with network automation and monitoring tools (e.g., Ansible, Nagios, Prometheus, CloudWatch). · Excellent problem-solving and documentation skills. Certifications (Preferred) · AWS Certified Solutions Architect – Associate or Professional (Required) · Red Hat Certified System Administrator (RHCSA) or equivalent (Preferred) · Microsoft Certified: Azure/Windows Server or MS SQL Certification (Preferred) · CompTIA Network+ or Security+ (Preferred) · Certified Information Systems Security Professional (CISSP) (Optional but a plus) Preferred Attributes: · Ability to work independently and take ownership of critical infrastructure components. · Strong communication and interpersonal skills to coordinate with cross-functional teams. · Keen attention to detail and commitment to ensuring secure and efficient IT operations. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹50,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 9879021744

Job Title: Network Administrator Location: Ahmedabad Job Type: Full-Time Department: IT / Infrastructure Job Summary: We are seeking an experienced and proactive Network Administrator to manage and support our web portal infrastructure. The ideal candidate will be responsible for ensuring high availability, optimal performance, and robust security across all servers and network components. This role requires hands-on experience with Linux , Microsoft SQL Server , AWS Cloud Platform , and network security protocols. The candidate should also possess relevant industry certifications to validate their expertise. Key Responsibilities: · Design, implement, and maintain secure and scalable networks for a high-traffic web portal. · Administer and monitor physical and virtual S ervers , ensuring optimal performance and uptime. · Manage MS SQL Server databases, including backup, restoration, and security protocols. · Implement and enforce robust data security policies, including firewalls, intrusion detection/prevention, and access controls. · Maintain and optimize AWS infrastructure , including EC2, RDS, S3, IAM, and VPC configurations. · Monitor network traffic and troubleshoot connectivity issues across servers and endpoints. · Ensure disaster recovery and backup procedures are tested and reliable. · Apply patches, updates, and system hardening as part of a proactive security strategy. · Coordinate with development and DevOps teams to support application deployment and infrastructure needs. · Document network infrastructure, configurations, processes, and changes comprehensively. Required Skills & Qualifications: · Bachelor’s degree in Computer Science, Information Technology, or a related field. · 3–5 years of proven experience as a Network Administrator in a production web environment. · Strong hands-on experience with Windows OS & Linux (Ubuntu/CentOS/Red Hat) systems administration. · Proficient in managing and securing MS SQL Server environments. · In-depth knowledge of AWS Cloud Services , including architecture, deployment, and monitoring tools. · Solid understanding of TCP/IP , routing, DNS, VPN, and other core networking protocols. · Experience with firewalls , VPNs , SIEM , and endpoint security tools. · Familiar with network automation and monitoring tools (e.g., Ansible, Nagios, Prometheus, CloudWatch). · Excellent problem-solving and documentation skills. Certifications (Preferred) · AWS Certified Solutions Architect – Associate or Professional (Required) · Red Hat Certified System Administrator (RHCSA) or equivalent (Preferred) · Microsoft Certified: Azure/Windows Server or MS SQL Certification (Preferred) · CompTIA Network+ or Security+ (Preferred) · Certified Information Systems Security Professional (CISSP) (Optional but a plus) Preferred Attributes: · Ability to work independently and take ownership of critical infrastructure components. · Strong communication and interpersonal skills to coordinate with cross-functional teams. · Keen attention to detail and commitment to ensuring secure and efficient IT operations. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Work Location: In person Application Deadline: 06/06/2025

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: IT Operations Management.