TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person. Venue details Date: 7th Jun 2025 Timing : 10:00 AM-2:00 PM Location: Tata Consultancy Services, SEZ Unit, Synergy Park, Premises 2 56136, Survey Number 26, Gachibowli, Hyderabad, Telangana, 500032 Carry a hard copy of latest resume, Original ID proof and a hard copy of Pan card and Aadhar card and one passport size photo JOB DESCRIPTION: Role Palo Alto L3 Engineer Required Technical Skill Set Palo Alto firewall , Palo Alto Networks Prisma Access Secure Access Service Edge (SASE) Desired Experience Range 5-10 Years Location of Requirement Hyderabad Desired Competencies (Technical/Behavioral Competency) Must-Have Excellent knowledge on Palo Alto firewall, content update, wild fire , URL filtering, NAT . Hands on experience on Panorama, log collector, management of template, policies. Hands on Experience on Prisma, Prisma Gateway, security policy, dns security , decryption ,file block and Tunnel Management Good Troubleshooting skill on Firewall issue, Global Protect, application slowness issue. Experience on Firewall VPN/rule/policy Management (Palo Alto), Panorama, Prisma . Excellent network security administration and troubleshooting skills. Design and implement advanced firewall configurations and policies. Perform operational activities to maintain to all types of Firewall systems including backup, health check, patching, configuration, BCP testing etc Good Understanding TCP/IP, SSL , TLS,Certificate management . Good Knowledge & Hands on experience on Cisco and Juniper Firewalls Familiarity with network-centric applications such as TACACS, RADIUS, and Syslog would be advantageous, as would experience of 802.1x network authentication. Ability to understand the design and provide suggestions for improvements. Excellent analytical and organizational skills and the ability to work with multiple geographically dispersed teams. Excellent listening skills & ability to communicate clearly and fluently in English . Flexibility to work in shifts for 24x7 support. Strong team player with a constructive perspective and commitment to the success of the business Ability to work on multiple concurrent tasks with conflicting priorities . Product knowledge: Firewalls – Palo Alto ,Cisco ASA , Juniper Security -- IDS, IPS,proxy,prisma access VPN – Site to Site,SSL VPN Show more Show less

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person. Venue details Date: 7th Jun 2025 Timing : 10:00 AM-2:00 PM Location: Tata Consultancy Services, SEZ Unit, Synergy Park, Premises 2 56136, Survey Number 26, Gachibowli, Hyderabad, Telangana, 500032 Carry a hard copy of latest resume, Original ID proof and a hard copy of Pan card and Aadhar card and one passport size photo Job Description: Job Description – Network – Prisma SDWAN L3 (Prisma SDWAN) – Minimum 5-10 Years’ of experience Must Have Skills Experience deploying and configuring Prisma SD-WAN (Formerly Cloudgenix) technologies, preferably CloudGenix and PanOS environments. Branch Design Software Defined Networking (SDN) experience required. Application Delivery expertise L7 SLB / Global SLB / Traditional Link LB Application Performance Monitoring Expertise Response time metrics, Application identification. Packet capture analysis / fault isolation and remediation Network Security expertise (IPS/IDS, ZBFW, NGFW) VPN configuration (GRE/IPSEC) In-depth IP Routing protocol expertise (BGP, OSPF, EIGRP) Implementation of Legacy WAN solutions (MPLS, Leased Line, Frame Relay, Satellite, Internet VPN, ECMP, DMVPN) Global-scale network design Event Policy Management Services DNS and DHCP Services Operations and Troubleshooting Other Skills: Good communication and listening skills Interpersonal skills w.r.t team co-ordination Network Admin(JOB DESCRIPTION) Network Administration and Management of network solutions in enterprise data centers and remote offices across the globe Handson experience on routing Sound knowledge on switching technologies like ARP, MAC address table, VLANs, STP, EtherChannel, Switch stacking, HSRP/VRRP, Access-Lists (ACLs), NAT etc. Knowledge on routing protocols like OSPF, EIGRP, BGP configuration and troubleshooting routing related issues Hands-on experience on Cisco devices IOS upgrades, Network devices replacements Hands-on experience in enterprise LAN and WAN issues troubleshooting Hands-on experience on Cisco wireless controllers & Meraki Troubleshoot enterprise wireless network issues globally Must have experience in enterprise network operations Experience in network monitoring tools like Solarwinds,Nagios etc. Able to raise case with Cisco TAC and work with them for the resolution Able to raise tickets with ISPs and other third-party vendors for any issues Experience in NOC (Network Operations Center) incident Management, change management through ServiceNow portal Show more Show less

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person. Venue details Date: 7th Jun 2025 Timing : 10:00 AM-2:00 PM Location: Tata Consultancy Services, SEZ Unit, Synergy Park, Premises 2 56136, Survey Number 26, Gachibowli, Hyderabad, Telangana, 500032 Carry a hard copy of latest resume, Original ID proof and a hard copy of Pan card and Aadhar card and one passport size photo Job Description: Role DNS & Proxy Engineer Required Technical Skill Set Candidate should have Level 3/4 experience with DNS and working of DNS technology. Candidate should have some experience with Infoblox platform. Microsoft/Windows DNS experience preferred. Proxy and Zscaler experience a plus. Should be familiar with ticketing tools. Understanding of SSL, TCP/UDP, HTTP, FTP/SFTP, NTP, Telnet, NFS, SSH, LDAP, etc. SME in VPN concepts like GRE Tunnel, IPSEC VPNs, SSL & DMVPN. Blue Coat/McAfee Proxy, Multifactor Authentication, IPS, IDS Good understanding on Switching & Routing concepts Desired Experience Range 5-10 Location of Requirement Hyderabad Desired Competencies (Technical/Behavioral Competency) Must-Have Level 3/4 experience with DNS and working of DNS technology. Play a Strong Subject Matter Expert (SME) role on network DNS technologies Deep and strong understanding of firewall (Layer-2 and Layer-3), Internet proxy, DNS, SSL VPN, multi-factor authentication and IPS technologies. Ability to implement and support complex security architectures involving but not limited to the above listed technologies. Strong experience on Zscaler Maintaining various virtual private networks, web protocols, and email security. Extensive exposure on Blue Coat, McAfee proxies involving complex traffic troubleshooting. Understanding of commonly used protocols and services (e.g. SSL, TCP/UDP, HTTP, FTP/SFTP, NTP, Telnet, NFS, SSH, LDAP, etc.) Strong understanding of routing technologies including OSPF, BGP, GRE Tunnel and IPSEC VPNs with the ability to design and troubleshoot complex enterprise network infrastructure. Strong understanding of Remote Access products with 2-factor authentication systems. Good conceptual understandings of Switching & F5 load balancers. Expertise on packet capturing and deep packet analysis Experience working on process-oriented organizations involving incident, change, problem and configuration management process. Ability to analyze problems and perform Root Cause Analyses as and when required. Leading the projects Project reviews, project meetings and project delivery, Leading Technology upgrade programs Show more Show less

We need a resource with L2 (4-6 years) / L3 (6-8years) capability for Cyber Security Engineering team. Network Security fundamentals and deep dive of routing areas are mandatory to execute the project. Detailed Job Specifics - Security Expertise: 4–8 years of experience in designing, planning, and implementing enterprise security solutions Proficient in cloud platforms: Azure, AWS, and GCP Skilled in network security tools: routing, switching, NGFW, WAF, ALB , etc. Experienced in native cloud security features and tools across all major platforms Strong knowledge in designing and deploying security architecture aligned with risks across prevent, detect, respond, and predict domains Broad understanding of IT infrastructure, applications, databases, and networking Familiar with security frameworks and best practices: ISO 27001, PCI-DSS, OWASP, SANS , etc. Well-versed in security technologies: NGFW, WAF, IDAM, DLP, VPN, MDM, 2FA, PIM, NAC, sandboxing, FIM , etc. Sound knowledge of emerging security technologies: machine learning, analytics, blockchain , etc. Strong analytical thinking and excellent communication skills Deliverables: Support planning, strategy, and implementation of new solutions with cross-functional teams Contribute to evaluation, design, and architecture of innovative security solutions Lead execution of evaluations and related tasks end-to-end Continuously enhance existing controls or propose alternatives for better security and efficiency Ensure project execution within defined timelines and scope Manage complete project lifecycle : initiation, planning, execution, monitoring, and closure Coordinate with implementation teams for smooth rollout of solutions and controls Transition projects to operations with proper documentation and handover Provide post-implementation support and handle escalations effectively Show more Show less

General information Country India State Telangana City Hyderabad Job ID 44306 Department Development Description & Requirements We are seeking a skilled .NET Developer with a strong inclination towards DevOps practices to join our dynamic team. You will help define our next-generation CI/CD pipeline, providing application infrastructure fixes and improvements while working with key stakeholders throughout the enterprise to deliver multi-tenant applications to customers in the cloud. You will be part of a tight-knit team that moves fast and learns new skills daily. Key Responsibilities: Collaborate with the Cloud-Ops team to improve the application deployment process. Implement fixes related to application deployment in cloud and on-prem environments. Architect, design, and support continuous integration and delivery pipelines. Drive technical innovation and efficiency in cloud infrastructure operations via automation. Provide technical support to development and QA teams. Ensure smooth coordination and alignment across departments. Maintain and optimize development environments to ensure stability and scalability. Troubleshoot and resolve infrastructure, application, and performance issues. Implement alerting mechanisms to notify the team about critical issues in real-time. Implement vulnerability scanning and security best practices across DevOps environments. Ensure compliance with security standards and practices. Required Skills: Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). years of relevant experience in .NET programming. Working experience with .NET programming. Knowledge of developing and consuming REST APIs. Proficiency in Git for version control. Proficiency in Linux and Windows operating systems for troubleshooting. Experience with MSSQL and NoSQL databases like MongoDB, Elasticsearch, and Redis. Familiarity with agile work management principles and tools. Strong understanding of vulnerability management and security best practices. Proficiency in Python, PowerShell, and shell scripting for automation. Good-to-Have Skills: Knowledge of AWS services (VPC, VPN, Security Groups, Subnets, EKS, EC2, ELB, RDS, Route53, GuardDuty, ECS, DynamoDB, S3, IAM, CloudFormation, CloudWatch, CloudTrail, AWS CLI, API Gateway, ECR). Proficiency with containerization technologies like Docker and Kubernetes, and Infrastructure as Code (IaC) tools. Proficiency in Jenkins/GitLab CI/CD pipelines. Familiarity with monitoring tools like Grafana and Sumologic. Preferred Skills: Advanced job-related certifications preferred but not required. Persistent desire to innovate, automate, and continually improve processes. Capacity to take initiative and be a self-starter. Effective time management and prioritization skills. Ability to think and react positively and professionally when faced with obstacles. Strong written, visual, and verbal communication skills. Team player who can work effectively and collaborate on projects in a remote setup. Excellent troubleshooting skills and attention to detail. Willingness to join calls during late office hours to overlap with the US team. About Infor Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future. We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

Senior Software Engineer Hyderabad, Telangana, India Date posted Jun 03, 2025 Job number 1826469 Work site Microsoft on-site only Travel 0-25 % Role type Individual Contributor Profession Software Engineering Discipline Software Engineering Employment type Full-Time Overview Security is a top priority for our customers amid digital threats, regulations, and complex environments. Microsoft Security aims to create a safer world with end-to-end, simplified solutions that protect every user, customer, and developer. We strive to secure digital platforms, devices, and clouds in diverse settings, including our own internal systems. Providing peace of mind to our customers with our mobile security solutions is what excites us every day! Our culture promotes growth, excellence, and innovation impacting billions globally. Microsoft Defender organization is rapidly growing, securing people, services, and devices worldwide. Our 'security for all' vision covers the cloud, identities, and services beyond endpoints, even outside the Microsoft Security portfolio. We're seeking a passionate, customer driven hands on Engineers with experience in Mobile development, cybersecurity and security solutions to develop AI-driven security solutions based on Zero Trust, collaborating with Security Research, UX, and Product management teams. Joining Microsoft Security means working with a global team to deliver best-in-class solutions. If you're passionate about tech advancements, love working in teams, and aim to make a big difference for our customers, this role is ideal for you. We're excited to connect with individuals committed to enhancing digital security for over a billion mobile users by creating accessible cybersecurity solutions. #MDEIndia Qualifications Qualifications Required – Strong debugging and problem-solving capabilities. Knowledgeable in secure software development life cycles. Experienced with software development tools, including source control systems (GIT), automated build systems, compilers, software validation systems, project tracking, and lifecycle management systems. Able to work independently, managing technical and architectural dependencies effectively. Qualifications: Other Requirements – Holds a BS or MS degree in Computer Science. #MDEIndia Responsibilities As a key member of our team in the role of Senior Software Engineer for Android, you will be responsible for designing, developing, and testing solutions for mobile threat protection from start to finish. Your rapid cycle of ideation, creation, and learning, along with your dedication to improving value through the experiences you create, is highly valued. Monitoring telemetry to enhance our customer experience and collaborating closely with Program Managers and colleagues in Security Engineering are also crucial to your role. Additionally, as a proactive technical leader, you will uphold code quality and drive innovation in our products and engineering practices. Excellent communication skills and the ability to work effectively in a multidisciplinary team, including Software Engineers, Program Managers, Security Researchers, and Data Scientists. Over 8 years of experience as a software engineer, developing and launching successful commercial software products and services. 8+ years of expertise in designing data structures, algorithms, and analyzing algorithm complexity, with experience in highly concurrent programming. 4+ years of experience in designing user applications for Android. At least 4 years of experience developing apps from the ground up, with a portfolio of apps featured in the App Store. 4+ years of experience in development principles and patterns. 4+ years of experience with Java/Kotlin/JNI for Android, including knowledge of Android internals. Solid understanding of Networking fundamentals and VPN internals. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

What makes you a good fit: Strong expertise in Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) architecture, deployment, policy design, and troubleshooting. Ability to configure, fine-tune, and troubleshoot ZIA/ZPA for different user profiles (roaming, branch users, third-party access, etc.). Experience in NOC/SOC environment handling incidents related to cloud-based proxy, VPN replacement technologies, and access control. Deep understanding of cloud security concepts (CASB, DLP, SSL Inspection, Threat Protection, Zero Trust Network Access). Strong troubleshooting skills involving user/device authentication (SAML, SCIM, Azure AD integration) and access flows. Experience with security log analysis, packet captures, and performance optimisation. Good understanding of enterprise networking (routing, switching, firewall rules, IPSec/SSL VPN) and internet traffic flows. Hands-on experience with Zscaler tools such as ZDX, App Connector, ZPA Public Service Edges, and troubleshooting tools. Ability to document root cause analyses, create runbooks, and drive knowledge sharing sessions within the team. University degree in Information Technology, Computer Science, or a related technical field is preferred. Good knowledge of scripting (Python, PowerShell) for automation is a plus. ITIL or equivalent process knowledge for incident, change, and problem management. Excellent English communication skills – both written and spoken. Strong analytical thinking, open-mindedness, and a proactive approach to learning and ownership. Experience: 5-7 years. Some perks of joining Henkel: Diverse national and international growth opportunities Globally wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children Competitive accident and term life policies for up to 3 times annual gross salary Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets. JOB ID: req71954 Job Locations: India, Maharashtra, Navi Mumbai Contact information for application-related questions: talent.acquisition@henkel.com Please do not use this email address for sending your application or CV. . Applications sent via e-mail will not be accepted. Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application Job-Center: If you have an application already

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. About The Job As the Service Desk Team Lead in Remote Support, you will be responsible for overseeing a team of remote support analysts, ensuring the delivery of high-quality technical support to end-users. Your role involves leading and coordinating the team, managing escalations, optimizing remote support processes, fostering a collaborative and efficient work environment and encouraging productivity and innovation. As Service Desk Team Lead, You Will… Lead, mentor, and motivate a team of remote support analysts Conduct regular one-on-one and team meetings to ensure effective communication and address team needs Manage SLAs for responsiveness, completeness of solutions provided, and user satisfaction. Overview incidents based on its priorities and channelized to obtain an effective resolution within prescribed SLA Produce and collect impeccable operational data in no time Provide leadership to ensure the team has the tools, training, and mentorship required to succeed. Also, could lead, train and mentor team members, both from a technical and non-technical perspective Monitor team performance and individual analyst metrics Provide constructive feedback and implement performance improvement plans as necessary Monitor metrics (e.g. KPI, SLA, etc.) to evaluate and improve performance Continuously evaluate and optimize remote support processes for efficiency and effectiveness Implement best practices to enhance the overall quality of support services Overview and take ownership of any notification Produce and maintain technology process documentation Up scale the internal IT parameters (CMDB, Service Catalog etc) Establish and optimize schedules to keep staff coverage and service in line with forecasted demands Monitor agent calls, analyze performance and provide valuable feedback as well as chart out plans for improvement in quality & service standards Act as an effective escalation point and overview all issues, requests coming from/to Global Service Desk, ensuring that requests / ticket journey is followed as per agreed SLA Create reports on advanced excel, slides and necessary IT operational documents (SOPs, TSBs etc.) Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for end users As Service Desk Team Lead, You Have… Must be a fulltime technical graduate Must have at least 7 + years of experience in IT operations at least 2 years as a TL or Supervisor Experience in knowledge management content development (create, edit, validate and manage knowledge articles) or technical writing Remote support experience necessary Must be familiar with problem, defect and incident management Must have experience in working on ticketing system tools like Jira, Service Now or Remedy Familiarity with IT service management (ITSM) processes and tools Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are a plus ITIL knowledge of V3 or V4. Especially on Service Desk, Incident, Problem, and Change Management Hands-on work experience with the following: Windows Operating systems Active Directory Office 365 user administration G Suite user administration User account creation for Active Directory, Exchange Mailboxes, Distribution lists VPN and VDI Ability to work well in a dynamic environment and multi-task (short delivery timescales; an evolutionary business environment with changing requirements and priorities; interaction with business users and other technology teams etc.) Must demonstrate a strong analytical and problem-solving skill Must be self-motivated, with strong ability to work both independently and with teams and managers as appropriate Must have experience performing root cause analysis and collaborating with technical teams of diverse IT related skill sets High levels of productivity and effectiveness Effective verbal and written communicator, able to adapt delivery style and language to suit the audience Able to win respect by working with people at all levels across IT and within the business Strong presentation skills including formal and informal presentation of work and assessments to critical audiences Must have keen attention to detail Flexible to work in shifts and extended hours Show more Show less

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Infrastructure Architects are the key link between Kyndryl and our clients. You’re in a technical leadership role, uniting and guiding stakeholders from clients, governance, and project executives to delivery and sometimes even the vendors who work with the client. You’ll be there from the start of a project — understanding what’s needed and figuring out the best technical solution. And you’ll be there at the finish, delivering the right product on time and within budget. As an Infrastructure Architect, you’ll draw upon the full breadth of your talent and experience. This is a technical leadership role, so we want you to bring your vision, knowledge, and leadership to each project. To the client, you’re the subject matter expert – consulting early, gathering inputs, understanding what they need from our solution. You define what Kyndryl can do to meet this solution. You design the best solution for the job. And finally, you’re the tech leader for implementation. At Kyndryl we support all major cloud platforms, so you’ll get the chance to use everything you know – and then some. You’ll also become expert at knowing when and how to call on other SMEs outside your wheelhouse. Thinking your way around pre-existing limitations will grow your creativity and flexibility. You’ll learn a lot here, and if you want to work toward certifications there are plenty of opportunities.The rewards for all this are many. You’ll get to influence, create, and deliver something from start to finish. You will have the power to delight our clients. Your future at Kyndryl This role opens the door to many career paths, both vertical and horizontal, and there may be opportunity to travel. It’s a great chance for database administrators or other techs to break into the cloud. It’s also a solid path to become enterprise or chief architect or a distinguished engineer! Whatever you see for yourself, you’ll find the opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience: 7+ years of IT experience with at least 3–5 years of hands-on Azure solution architecture and implementation experience. Proven ability to execute migrations of enterprise workloads to Azure, including rehosting and replatforming. Extensive hands-on experience with: Azure Compute: VMs, VM Scale Sets, App Services, Containers (AKS) Azure Storage: Blob, File, Premium Disks Networking: VNETs, NSGs, UDRs, Load Balancers, VPN, ExpressRoute Security & Governance: Azure AD, RBAC, Policies, Key Vault, Defender for Cloud Strong proficiency in Infrastructure as Code (IaC) tools: Terraform , Bicep , ARM Templates , Azure CLI Solid experience with scripting and automation using PowerShell , Bash , and CI/CD pipelines (Azure DevOps, GitHub Actions) Able to produce architecture documents and detailed build guides for implementation teams. Strong understanding of cloud governance , cost management , and security best practices . Comfortable working in agile teams and directly interfacing with clients and delivery teams. Architect, design, and execute hands-on implementation of Azure-based solutions, including full workload migrations. Design, deploy, and validate Azure Landing Zones following Microsoft’s Cloud Adoption Framework. Actively build, configure, and optimize Azure resources for compute, storage, network, and identity services. Collaborate with customer stakeholders to gather requirements and translate them into detailed designs and implementation plans. Take ownership of end-to-end deployment using Infrastructure as Code (IaC) (e.g., Terraform, Bicep, ARM). Conduct hands-on implementation and automation of Azure environments using scripting and DevOps pipelines. Participate in technical workshops, customer deep-dives, and design sessions to guide solution development. Develop and maintain High-Level and Low-Level Design (HLD/LLD) documentation and operational runbooks. Troubleshoot and resolve Azure infrastructure issues during deployment and post-go-live support. Ensure all designs and deployments are secure, compliant, scalable, and cost-efficient. Work closely with security, network, and development teams to ensure end-to-end integration of cloud services. Preferred Technical and Professional Experience: Microsoft Certifications: Azure Solutions Architect Expert (AZ-305) Azure Administrator Associate (AZ-104) DevOps Engineer Expert (AZ-400) Experience with hybrid cloud environments and on-premises integrations. Familiarity with Azure Blueprints , Landing Zone Accelerators , and policy-based governance . Background in enterprise IT, systems engineering, or infrastructure architecture. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Job Summary: We are seeking a skilled and proactive Desktop Support Engineer to join our IT team. The individual will be responsible for providing technical support to users by diagnosing and resolving hardware, software, and network issues. The ideal candidate will have strong troubleshooting skills, excellent communication, and a focus on delivering exceptional customer service. Key Responsibilities: Technical Support: Provide 1st and 2nd level support for all hardware and software-related issues, including desktops, laptops, printers, and mobile devices. Installation & Configuration: Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and enterprise software applications. Hardware Troubleshooting: Diagnose and repair hardware malfunctions, including performing upgrades, replacing faulty components, and ensuring devices function correctly. Networking Support: Assist in diagnosing and troubleshooting basic network issues (LAN, WAN, Wi-Fi, VPN), and working with network administrators for complex problems. Remote Support: Provide remote troubleshooting and support to users via phone, email, or remote desktop tools. User Account Management: Create, modify, and manage user accounts, email accounts, and permissions using tools like Active Directory, Office 365, or other similar platforms. Asset Management: Maintain accurate inventory of hardware and software assets, ensuring systems are compliant with company policies. Documentation: Document troubleshooting steps, solutions, and standard operating procedures in a knowledge base. Security Compliance: Ensure compliance with security policies, including software updates, patching, antivirus management, and enforcing security protocols. Backup and Recovery: Assist in implementing and managing data backup and recovery processes for users and workstations. Customer Service: Act as a point of contact for IT-related queries, delivering efficient and effective solutions with a strong focus on customer satisfaction. Skills & Qualifications: Educational Requirements: Diploma/ degree in IT, Computer Science, or a related field (preferred). Experience: 2-4 years of experience in desktop support, technical support, or helpdesk roles. Experience with Windows (10/11), macOS, and Linux operating systems. Hands-on experience with Active Directory, Group Policies, and Office 365 administration.

Bosch Coimbatore, Tamil Nadu, India Posted on Jun 2, 2025 Apply now Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Description Roles & Responsibilities : Up to Level 2 Support for the Bosch Network infrastructure services with a focus on SD-WAN, our Global Backbone, as well as our central hubs in core locations worldwide. Build up and maintain monitoring & logging tools. Monitor performance, availability, and overall health of the network. Document and log issues and resolution steps. Acting in the operation of global IT services, solving problems, incidents, configurations, alerts, service requests and monitoring related to network services and solutions in Bosch datacenter networks worldwide and together with engineering teams, partners, and vendors. Escalate issues to the appropriate teams. Availability to work in shift hours, including weekends and holidays. Support projects like the rollout and implementation of the SD-WAN stack at Bosch locations. Work closely with Service Managers, Operation Managers and Engineering teams on opportunities for improvement. Work and collaborate on an international team operating, supporting, monitoring, implementing, replacing, extending, upgrading, and optimizing network solutions globally. Executing and optimizing operational processes, reviewing procedures and documents related to monitoring, supporting, and operating of the network solutions and technologies. Good understanding of cloud standards such as securing infrastructure, efficient operation of cloud resources configured in the application Azure and AWS Cloud Networking Experience (VNET, VPC, Subnet, Load Balancing, VNET peering, VPN) Knowledge of cloud networking concepts, security best practices, and compliance frameworks Experience with monitoring, logging, and performance optimization of cloud resources Proficient in automating infra deployments using IaC by leveraging Terraform, Cloud Formation Template, Biceps, Plumi Good knowledge of DevOps concepts and CI/CD practices to deploy infra services using pipelines and version controlling systems Deep understanding of Cloud Cost, Knowledge on cost optimization techniques to provide cost efficient infra solutions on Cloud Perform operations and administration support to the Azure and AWS VM’s and PaaS components Strong understanding across Azure infrastructure components (server, storage, network, database, and applications) to deliver end to end Cloud Infrastructure operations support Process oriented approach to meticulously handle tasks with high repetition Qualifications Degree in Computer Science, Network Analyst or equivalent Knowledge in networking technologies (e.g. OSPF, BGP, MPLS, QoS) Knowledge in VPN technologies (e.g. IPSec, SSL, DMVPN, GetVPN) Knowledge in SDWAN technologies and products (preferably Cisco Viptela) Broad knowledge in basic network and security concepts and implementations (NAT, DNS, Proxies, Load balancers, ACLs, etc.) Experience with major hardware and software platforms from Cisco (IOS, NX-OS) Preferrable: Fundamental Knowledge in software-driven networking (Python, Ansible, CI/CD, GIT) Azure DevOps, Azure administrator, AWS SysOps Previous experience in implementation, operation, monitoring and support of network technologies and solutions. Knowledge in configuration and administration of network solutions and equipment, further networking protocols (IPsec, spanning-tree, mac, ARP…) as well Cisco ACI technology are welcomed. Experienced in network environments for support in troubleshooting, scalability issues, automation, and operation. Desirable knowledge in scripting (PowerShell, VBA, etc.) and programming languages (Phyton, Ansible, SQL, etc.). Knowledge of virtualization technologies (on premises and in the cloud) Previous experience working Monitoring and Operation of IT Infrastructure (cloud and on-premises) Certifications will be a differentiator (i.e. Cisco CCNA, ITIL etc) Apply now See more open positions at Bosch Show more Show less

Job Description Are you excited to work with innovative enterprise security products? Are you excited to integrate Akamai's web interface into products, services, and platforms sold to enterprise customers? Join our Zero Trust Security Team Our Enterprise Division is responsible for developing and selling Enterprise Security, Identity, and Application Access products. Our goal is to provide customers more secure, dynamic and agile infrastructure relating to Zero trust architectures. Collaborating with our enterprise sales, other internal teams and external partners is key. Partner with the best We are looking for a Senior Network and Security Engineer. The ideal candidate will possess a robust background in networking, VPN software, virtualized appliances, and cloud infrastructure. You will craft, deploy, and uphold network & security solutions. You will ensure that our Zero Trust product at Akamai aligns with industry standards and regulatory necessities. As a Software Engineer Senior, you will be responsible for: Scrutinizing code in diverse programming languages like C, C++, Python, and Go. developing protocols to enhance secure code quality. Designing and executing secure network architectures for both new and existing products. Establishing and upholding security protocols, guidelines, and standards applicable across the product range. Keeping abreast of the latest advancements in networking, security, and cloud technologies. Offering technical mentorship and guidance to junior team members Do What You Love To be successful in this role you will: Have bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). 3-8 years of professional experience in network engineering and security roles. Have profound understanding of networking protocols such as TCP/IP, DNS, DHCP, VLANs. Have hands-on experience with VPN software, virtualized appliances on various hypervisors, cloud infrastructures, identity and access protocols. Have demonstrated expertise in designing and implementing secure network architectures. Have proficiency in programming languages - C, C++, Python & Go Work in a way that works for you FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. Learn what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like! We power and protect life online, by solving the toughest challenges, together. At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here. Working for you Benefits At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: Your health Your finances Your family Your time at work Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. About Us Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away. Join us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you! Show more Show less

The Role Designs, deploys, and manages robust LANs, WANs, and wireless networks. Proficient in Cisco technologies, ASA Firewalls, Meraki, Call Manager, and RingCentral, they ensure network security, troubleshoot issues, optimize performance, and maintain meticulous documentation. Collaborating across teams, they drive network efficiency and deliver seamless communication solutions. Mandatory Skillset - Networking, Network & ASA Firewall / Sonicwall, Meraki Cisco, Call manger, Ring central Secondary Skillsets - SD WAN, Cloud knowledge will be advantage Requirements Relevant certifications such as CCNA, CCNP, or CompTIA Network+ are desirable. L1, L2, L3 Support. Networking, Network & ASA Firewall / Sonicwall,cisco mearaki , Phone - Cisco call manger, Ring central, SD WAN Proven experience in designing, implementing, and managing enterprise-level networks. Strong knowledge of networking protocols and technologies, including TCP/IP, VLAN, OSPF, BGP, MPLS, DNS, DHCP, VPN, and SNMP. Familiarity with network security concepts, including firewalls, VPNs, IDS/IPS, and encryption protocols. Experience with network monitoring and management tools. Ability to work in a team environment and collaborate effectively with cross-functional teams. Strong analytical and problem-solving skills to diagnose and resolve complex network issues. Excellent communication skills, both written and verbal, to interact with technical and non-technical stakeholders. Key Accountabilities: Network Infrastructure Management: Design, configure, and deploy local area networks (LANs), wide area networks (WANs), and wireless networks. Implement and maintain network hardware, including switches, routers, firewalls, access points, and other networking devices. Monitor network performance and ensure optimal utilization of network resources. Plan and execute network upgrades and expansions to accommodate the company's growing needs. Network Security: Implement and maintain network security measures, including firewalls, VPNs, intrusion detection/prevention systems, and access controls. Conduct regular security audits to identify vulnerabilities and ensure compliance with security policies and standards. Respond to security incidents and take appropriate actions to mitigate risks and prevent unauthorized access. Network Troubleshooting and Support: Troubleshoot and resolve network-related issues reported by end-users or detected through monitoring tools. Collaborate with the IT support team to provide timely resolution to network-related user problems. Perform root cause analysis for complex network problems and implement permanent solutions. Network Monitoring and Optimization: Monitor network performance, traffic, and usage patterns to proactively identify and address potential bottlenecks or performance issues. Optimize network configurations to ensure optimal performance and reliability. Implement Quality of Service (QoS) mechanisms to prioritize critical applications and services. Phone system setup: Cisco call / Ring central Documentation and Reporting: Maintain comprehensive network documentation, including network diagrams, configurations, and standard operating procedures. Prepare regular reports on network performance, security, and maintenance activities for management.

Technical Support/Service Desk Specialist WHO- 5 Days working Location: Bangalore/Pune CTC: Up to 6 LPA Min. 1 years of experience in International Technical Support (Voice) Any Graduate (Mandatory) Notice- Immediate Contact -9119205824 (HR Sarthak)

1. Strong Knowledge Skills sets on Zones, Policies, NAT, IDP/IPS, VPN, Proxy, SSL, Application Protocols, Network Security protocols, Load Balancing, High availability mode.2. Experience with the design, configuration, implementation and troubleshooting of Juniper Firewall, Cisco ASA/FTD, Palo alto VM series, firepower IDS/IPS, Zscaler proxy, Citrix Netscaler and WAF.3. Responsible for the planning, design, implementation, organization, and operation of Firewalls based perimeter security network and network security devices.4. Regression testing of building up setup, qualifying regression scripts and raising bug.5. Understand Business Requirements, participate in Requirements Analysis, support complete network and security solutions based on operational needs6. Deploy, update, manage, maintain, and monitor Clients B2B infrastructure (SSL and IPsec VPNs) including firewalls (and their rule sets).7. Implement and maintain filtering policies and rules for web proxies and report on proxy utilization.8. Deliver 24/7/365 intelligent (eyes on screen) monitoring and human analysis of firewalls.9. Ability to work on multiple concurrent tasks with conflicting priorities.

Hiring: Technical Support Specialist Location: Hinjewadi, Pune WFO 5 Days Working | 2 Rotational Offs Cab: Both way Min. 1 years in International Tech Support (Voice) Notice- Immediate Contact HR Riyanshi (9521017693)

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Network Data Admin.

Job Title: Lead Engineer – Security Operations Department: Engineering and Operations Location: Mumbai Reporting: Manager Security Operations Job Type: Full Time Shift: Rotational Shift PRE-REQUISITES Strong technical and subject matter expertise in at least four or more of the following security specialties: Firewall: Cisco, Palo Alto, Checkpoint, Fortinet, Zscaler, Barracuda VPN - IPSEC, SSL VPN: Ivanti, F5, Cisco, GlobalProtect NAC: Cisco ISE, Aruba ClearPass Unified Thread Management (UTM) SIEM products Qradar, Microsoft Sentinel etc. Load Balancers: F5 BigIP LTM/GTM, Citrix ADC Network Security (multi-vendor) experience. Cloud Infrastructure Mgmt.: Cloud stack, OpenStack, AWS, Azure, Netskope, PaloAlto Prisma Knowledge on scripting language like Python and automation Working knowledge and hands-on experience on Linux/Unix OS is desirable. Customer service experience preferably in a Global Operations Center environment Ticketing system knowledge Ability to workdays, evenings and weekends as required; 24x7 support in rotating shifts Flexibility with the ability to manage stressful situations and adapt to rapidly changing environments and requirements Analytical thinker willing to “think outside the box” to resolve customer impacting situations on first contact; understand customer pain Ability to work with Operations and Engineering on the priority of issues to resolve the urgent customer impacting issues first Aptitude and desire to learn advanced Network Security services. Creative, flexible thinker who is willing to take initiatives and share alternative solutions with peers and management Hands-on experience on Vulnerability Scanning, Penetration Testing Tools (Qualys, Nessus, Rapid7) Exceptional documentation and communication skills Ability to thrive in a fast paced, multi-cultural, customer-oriented environment MS Office proficiency RESPONSIBILITIES Incident Resolution Ticket resolution - work on trouble tickets, support the operation of advanced Network Security Services and take escalations Queue Management - keep a watch on queue and assign tickets Service Request - working on request for changes as per client requirements Perform the minor/major changes as per defined SoC process and work instructions Be a Subject Matter Expert (SME) on a few products Create Standard Operation Procedure Attend client calls and other technical meetings Assist in creation of Root Cause analysis (RCA) Security Performance Tuning Identify areas of Service Improvement Program (SIP) for key clients and reduce incidents Review code upgrade and test implement before rolling on to production Review documentation Recognize successful intrusions and compromises through review and analysis of relevant event detail information Review and update ROE on yearly basis Other Functions Work with hardware/software vendors to resolve problems Coordinate shifts and exchange handoff between various shifts Cross-train and mentor juniors Participate in various network and security related projects Perform other duties as assigned Any additional task given to the incumbent from time-to-time based on business needs TRAINING AND CERTIFICATION REQUIRED CCNA, CCSA, Fortinet NSE-4, PCNSE, CCIE, CEH EXPERIENCE Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network environment EDUCATION Bachelor in Engineering - Computers/Electronics/Communication or related field Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience TECHNICAL AND OTHER SKILLS Knowledge of ITIL, ISO27K, SOC 2 will be beneficial Show more Show less

Essential Services: Role & Location fungibility To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. About the role At ICICI Bank, Information Security Group believes in providing services to its customers in the safest and most secure manner keeping in mind that data protection for its customers is as important as providing quality banking services across the spectrum. Our support application team performs application vulnerability assessments and document vulnerabilities which were found and provides recommendations for remediation according to BFSI guidelines and industry best practices. As an Application Security Manager, you will provide guidance to the application team on application security best practices, support remediation effort and track open issues and follow up to ensure remediation. You will work along with cross functional business teams to get closure of identified gaps and utilize escalation matrix effectively wherever necessary. You will conduct application security assessment results review and mitigation approval. You will keep abreast of new technologies to ensure that the organization remains at the forefront of security. Key Responsibilities Support and Testing: Vulnerability Assessments & Penetration Testing (Automated + Manual) on business critical assets with security tools like BurpSuite, Nessus, Nmap, Accunetix, Metasploit Netsparker, Qualys etc. Analysis: Perform in-depth analysis of VAPT results, Review assessment reports to provide risk mitigation & recommendations on that basis. Collaborate: Collaborate with the application team and provide them guidance on application security best practices, support remediation effort and track open issues and follow up to ensure remediation Key Qualifications & Skills Education Qualifications: Engineering Graduate in CS, IT, EC or InfoSec, CyberSec or MCA equivalent Certifications: OSCP Compliance: Knowledge of cyber security trends & hacking techniques, MITRE ATT&CK framework with hacker mindset. Network Security: Knowledge of Network Security technology in areas of Firewall, IPS, VPN, Gateway security solutions (proxy, web filtering) Key Technologies: Familiarity with OWASP, SANS vulnerabilities along with its validations in source code and other security frameworks & Compliance, Knowledge of Networking concepts & Good understanding of latest Network /security technologies such as Cloud security and recent trends.

Key Responsibilities 1. SME level technical investigation of complex network incidents and faster recovery by applying technical fix. 2. Situation Management - Network related major incidents and Critical Migrations. 3. Key engagement with external service providers, vendors, Advance TAC, regional and global network teams, security teams, wider technology support team and management, application/business support. 4. Manage excellence in Incident / Problem / Change Management of SCB Global WAN/LAN & Security Infrastructure 5. SME level knowledge in remote access VPN, S2S Tunnels, MFA Authentication, Checkpoint, SRX and FortiGate Firewalls. 6. Manage High Critical Incident calls that involve complex multi-component, multi-platform issues together with peer Infrastructure teams like OS Platforms, Middleware, DB, and Application support. 7. Ensure end-to-end root cause analysis and regular reporting for production issues is carried out in a way that meets business and technology requirements. 8. Recommend and manage relevant end-to-end service improvement initiatives to address risk mitigation and service stability. 9. Ensure accurate and regularly updated information related to network physical inventory, logical inventory, network diagram, network traffic flow, technical troubleshooting documents and operational process documents. 10. Demonstrates continuous effort for identifying problematic areas and providing permanent fixes. 11. Stability related programmes in Service Improvement Plans for Security and vulnerability related fixes. 12. Advanced Knowledge in data flow analysis using Splunk tools and PCAP analysis. 13. Communicating and interacting with clients for providing expert advice. 14. Work as a global team to manage the operations of multiple customers with multiple shift operations. Contribute to the development of short- and long-term strategic network improvement goals. Skills and Experience ACI DC Infrastructure - Cisco ACI Platform Switching / Routing (WAN & LAN) - Cisco and Juniper Security Platforms - Juniper SRX, Cisco ASA Firewalls, VPN Gateways SME level technical & analytical skills Firewall technologies Load balancer technologies IP Services like DNS, DHCP, IPAM, AAA Platforms Time management skills and excellent customer focus Qualifications The successful candidate should possess: 1. Masters / Graduate degree in a technical discipline with good professional certifications. 2. Around 10 to 15 years of in-depth, hands-on working knowledge in Network WAN/LAN with Security technology and Operational experience in a ISP environment - with BFSI industry or in a RIM profile handling large enterprise Banking and Financial Services Industry experience. 3. Proven ability to manage diverse stakeholder expectations. 4. SME level technical & analytical skills, with experience in root cause analysis and network performance tuning is necessary. 5. Excellent oral/written communication skills for articulating thoughts clearly with stakeholders ranging from engineers to senior business management 6. Industry certifications - CCIE level knowledge is necessary (CCIE certified preferred). CCNP Equivalent is Mandatory. Following Skills are highly desired at deep technical level: ACI DC Infrastructure - Cisco ACI Platform (Preferred) Switching / Routing (WAN & LAN) - Cisco and Juniper (Preferred). Security Platforms - Juniper SRX, Cisco ASA Firewalls, VPN Gateways (Mandatory) IP Services like DNS, DHCP, IPAM, AAA Platforms (Preferred) Experience in working with cross-border teams, preferably in Banking and Financial Services Industry. Must have good time management skills and excellent customer focus. Ability to work and communicate with external clients and multiple groups within the company. Good interpersonal skills. Cultural sensitivity - allowing understanding of how business expectations differ in different cultural environments. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. 29275

Replacement of Anjali Gupta/R 15269 /17th June. On-site support, and support for Remote sites and work-from-home computing Diagnosing, verifying, recording and reporting downtime and providing immediate notification for all incidents Diagnosing & troubleshooting virus problems that can be fixed using antivirus tool deployed Re-installation of the anti-virus packages corrupted or deleted by the users Installation / Reinstallation of mail client software on users desktops/Laptops Install / configure/update e-mail software at client site. Configuration of clients PC Day to day troubleshooting activities Help in upgrade the version of Mailing software Onsite filed support -End user device h/w, and desktop software distribution Trouble shooting Ms Outlook and VPN related issue. Troubleshoot client software and basic network connectivity problems. Troubleshoot client software and basic network connectivity problems. Helping Users to Upstate the version of mailing software like Ms Outlook and Ms Office Package. Onboarding new users in Active Directory, Update user information in Active Directory, Password reset, User account unlocked related issue. Installation, configuration and troubleshooting mailing client s application, Office 365. Respond to requests for technical assistance by phone, email, chat or using the Service desk management system. Troubleshoots software and/or hardware issues/failures. Energetically follow-up on open incidents and problems and provide status updates and feedback to end users while problems are being investigated Provide SOP based first level resolutions Ticket creation / Categorization / Prioritization Ability to identify and organize tickets according to priority and forward tickets to Field Engineers (L2) Incident resolution and Ticket closure Worked with VIP User support on Priority basis. Installation and troubleshooting of anti-virus, like Symantec, MacAfee. Troubleshooting of Desktop, Domain, and Internet related issue. Worked on Service Now to Manage, Service request, Change base management, Incident related issue on priority basis. Support to End user via MS team or Skype, Zoom, technical related issue like (internet or intranet application issue).. Good Knowledge of DHCP & DNS.

Providing monitoring and support for all network security technologies and solutions to ensure optimal performance. Collaborating with internal IT teams to swiftly address and resolve issues as they arise. Implement changes to align with the evolving requirements of the business Managing vendor relationships to effectively troubleshoot and resolve network security related problems. Conducting preventive maintenance, including timely software and hardware upgrades, to enhance system reliability. Overseeing the technical lifecycle management for all network security services to ensure they remain current and effective. Adhering to and upholding established network policies and procedures to maintain compliance and standards. Documenting network security processes, generating reports, and tracking metrics as required to provide visibility and accountability. Identifying and evaluating new technologies that can enhance and improve the existing network security infrastructure. Providing on-call support on a rota basis and being available for extended hours as needed to ensure continuous availability of network security services Core Skills & Experience You will possess hands-on experience in network security within a global enterprise environment. You will be adept at leading the resolution of complex incidents and problems, demonstrating expertise in navigating challenging situations. Your attention to detail will be evident in all aspects of your work, coupled with a genuine willingness to assist business units and colleagues alike. You will have familiarity with a diverse range of testing tools, networking technologies, and troubleshooting techniques, enabling you to effectively diagnose and resolve intricate technical issues related to services, applications, and network hardware and software. You will be skilled in implementing changes to the infrastructure and network environment with minimal downtime, adhering strictly to established change control processes. You will have experience in tracking incidents, requests, and changes using IT Service Management (ITSM) systems, ensuring that tickets are consistently updated, and clients are regularly informed throughout the lifecycle of each request until completion and closure. Technical Skills & Experience You will have knowledge and experience of the following areas: Palo Alto Firewalls (NGFW, NGTP, Appliance and Virtual) Palo Alto App-ID, User-ID, URL Filtering, Wildfire, Global Protect, SSL Decryption, VPN and Panorama Palo Alto Global Protect Network Security products (including IDS, IPS, DLP) L7 functions / application control and user identity Network Access Control (NAC) Application delivery & load balancing technologies Dynamic routing concepts and protocols DDoS mitigation techniques and technologies Cloud Security networking concepts and configurations Network monitoring, management & alerting Automation concepts and technologies (Ansible, Python, Terraform) ITSM systems (Service Now) Technical Certification It would be desirable and advantageous if you have the following certification or demonstrable working experience in the following: Palo Alto PCNSE / PCNSA Forescout FSCA Cisco CCNA Information Security certification (e.g., IISP/CISA/CISM/CISSP/ISA) Microsoft Azure Fundamentals Microsoft Azure Network Engineer AZ-700 ITILv3 foundation or higher Providing monitoring and support for all network security technologies and solutions to ensure optimal performance. Collaborating with internal IT teams to swiftly address and resolve issues as they arise. Implement changes to align with the evolving requirements of the business Managing vendor relationships to effectively troubleshoot and resolve network security related problems. Conducting preventive maintenance, including timely software and hardware upgrades, to enhance system reliability. Overseeing the technical lifecycle management for all network security services to ensure they remain current and effective. Adhering to and upholding established network policies and procedures to maintain compliance and standards. Documenting network security processes, generating reports, and tracking metrics as required to provide visibility and accountability. Identifying and evaluating new technologies that can enhance and improve the existing network security infrastructure. Providing on-call support on a rota basis and being available for extended hours as needed to ensure continuous availability of network security services Core Skills & Experience You will possess hands-on experience in network security within a global enterprise environment. You will be adept at leading the resolution of complex incidents and problems, demonstrating expertise in navigating challenging situations. Your attention to detail will be evident in all aspects of your work, coupled with a genuine willingness to assist business units and colleagues alike. You will have familiarity with a diverse range of testing tools, networking technologies, and troubleshooting techniques, enabling you to effectively diagnose and resolve intricate technical issues related to services, applications, and network hardware and software. You will be skilled in implementing changes to the infrastructure and network environment with minimal downtime, adhering strictly to established change control processes. You will have experience in tracking incidents, requests, and changes using IT Service Management (ITSM) systems, ensuring that tickets are consistently updated, and clients are regularly informed throughout the lifecycle of each request until completion and closure. Technical Skills & Experience You will have knowledge and experience of the following areas: Palo Alto Firewalls (NGFW, NGTP, Appliance and Virtual) Palo Alto App-ID, User-ID, URL Filtering, Wildfire, Global Protect, SSL Decryption, VPN and Panorama Palo Alto Global Protect Network Security products (including IDS, IPS, DLP) L7 functions / application control and user identity Network Access Control (NAC) Application delivery & load balancing technologies Dynamic routing concepts and protocols DDoS mitigation techniques and technologies Cloud Security networking concepts and configurations Network monitoring, management & alerting Automation concepts and technologies (Ansible, Python, Terraform) ITSM systems (Service Now) Technical Certification It would be desirable and advantageous if you have the following certification or demonstrable working experience in the following: Palo Alto PCNSE / PCNSA Forescout FSCA Cisco CCNA Information Security certification (e.g., IISP/CISA/CISM/CISSP/ISA) Microsoft Azure Fundamentals Microsoft Azure Network Engineer AZ-700 ITILv3 foundation or higher

Must Have Skills Windows Servers | Domain Controllers | Active Directory | Azure Active Directory | Group Policy Enterprise Proxy Solution - Preferably Zscaler or Netskope. Inline CASB, Web DLP. Zero Trust Platform (Zero Trust Application Access / Zero Trust Remote VPN) Privilege Access Management (PIM/PAM) Basics of hardware, networking, IP addressing, VLAN, LAN, WAN, MPLS Endpoint Security Management. Preferably EDR/XDR CS Falcon, Sentinel One, MS Defender for Endpoint, DLP, ATP, Web Security. Good in Soft skills, logical and analytical thinking, troubleshooting and problem management, ticketing systems, SLA Management, Good to have Azure information protection Microsoft Enterprise Mobility and Security Office 365 Security administration Cloud Computing Basics with Azure / AWS Security administration Web Application Firewall management. Qualifications Basic Graduation and Proficiency in technology areas mentioned. Professional Certifications would be an added advantage. Qualifications Basic Graduation and Proficiency in technology areas mentioned. Professional Certifications would be an added advantage.

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Associate - TAC (Technical Assistance Centre) We seek TAC Associates to join our WTC office in Pune, India. TAC Associates handle 1st level support on calls/emails/chats from ZS offices worldwide in a user environment consisting of PC/MAC running the standard suite of business applications. What you'll do Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access. Provide L1 Technical Support for the Windows/MAC machines, printer ZS proprietary software. Diagnose and resolve technical issues related to operating systems, applications, and hardware Familiarity with basic networking concepts and protocols. Common query topics include - VPN, Outlook (and other O365 Apps and Services), Active Directory and Exchange, Network Connectivity, Software Installation (using SCCM and Privilege Management), File Server and File Share access, FTP, Application specific issues, Intune Support & Management etc. Handling administrative tasks such as tracking TAC calls/chats, timely follow up of all assigned tickets in your bin until closure, re-assigning tickets to the relevant L2 teams and following up via emails as required, assisting with organizational efforts, maintaining chargebacks for licensed software etc Additional TAC projects/tasks as assigned based on performance. What you'll bring Strong oral and written communication skills Ability to approach problem-solving methodically and analytically Bachelor's degree required, Master's degree desirable 1-2 years of relevant experience in Customer Support, or preferably IT Helpdesk / Service Desk Strong customer service orientation Professional appearance and demeanor, with ability to exercise good judgment and discretion Ability to work varied hours, enabling support in a 24/7 environment A+ certification or Microsoft Certified Systems Administrator (desirable, not mandatory) Experience with Service Now tool (desirable, not mandatory) Certification in ITIL or similar framework. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At www.zs.com

ROLE AND RESPONSIBILITIES: Able to assess the company network, technical requirements and outline network solutions. Design and deploy functional networks (LAN, WLAN, WAN), performance, availability, and overall functionality Install, configure, manage, and support network infrastructure devices (switches, routers, firewalls, wireless AP's, SSL VPN, AWS/Azure/GCP networks, DNS/DHCP/ Nutanix hyperconverged, VMWare servers, etc.) Administration of Palo Alto Networks firewalls to ensure information security, work closely with the Security team Perform as Tier 3 escalation and troubleshooting cloud and on-premises networks for day-to-day support Troubleshooting network and firewall-related issues in GCP and AWS cloud platforms Design and Deploy network infrastructure in corporate offices and factories with MDFs/IDFs and Aps Develop and implement solutions to automate network management processes to meet with our network security standards as well as compliance requirements Monitor network performance and integrity Automate tasks and monitor their effectiveness Communicate with users and business partners when needed Prepare technical documentation describing new networking frameworks, approaches, and toolkits. Suggest improvements to network performance, capacity, and scalability Provide On-call support for production operations PERSONAL AND PROFESSIONAL QUALIFICATIONS: Industry-related experience as Network Engineer for medium to large business Must have working experience in deployment of network solutions for medium to large IT enterprise network Expert knowledge in design, implementation and troubleshooting Palo Alto, Cisco Meraki, and Aryaka network switches and firewall Strong experience with on-premises, cloud-enabled, and cloud-enabled SD-WAN architectures. Solid background in network administration and architecture In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols Expert level knowledge of Cisco security products including ASA firewalls and IPS (both appliances and modules) Experience with Unix/Linux environments Familiarity with access control models and network security Good understanding of NAT, Internet gateway and transit gateway concepts Knowledge of coding languages for scripting (e.g., Python, Perl) Solid understanding of network operating systems (Cisco IOS) Ability to work independently Experience with network monitoring, diagnostics, syslog and analysis tools such as Splunk and Logic Monitor An analytical mind with a problem-solving and ‘can-do’ attitude Ability to take quick decisions while working independently QUALIFICATION AND EXPERIENCE: Degree in Computer Science or equivalent and certifications 8+ Years of experience as a Network Engineer in designing and implementing of network solutions AWS, Azure and GCP experience, and certifications preferred Professional certification (e.g., CCNA, CCNP, CCDP) preferred The work hours will be in CST (US Central Time Zone). Let us assume 8 hours per day (9 AM CST – 5 PM CST). Show more Show less