VP – Site Reliability Engineering (SRE)

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VP – Site Reliability Engineering (SRE)

Roles & Responsibilities

This role offers the opportunity to shape the SRE function within CTO and be founder members of the Group SRE team. The successful candidate will work with a small number of SREs in the platform engineering and operations teams as well as wider infrastructure teams for both public cloud and on-premises platforms. They will also play a significant role in setting the direction for automation and operations engineering across the organisation.

• Help define, drive and implement the SRE strategy
• Promote an “Automate-first” culture in operating services, through the reduction of toil
• Develop methodologies and strategies for identification of toil-heavy and inefficient processes, and for the automation and elimination of toil, delay and redundancy in such processes.
• Assist in developing engineering and operational service metrics with actionable plans to improve operational efficiency, enhance service quality/SLA, and optimize delivery
• Working with all parties, develop and implement SLOs for critical services
• Define monitoring strategy with Engineering and implement appropriate capabilities
• Design and implement reliability improvements
• Conduct capacity planning
• Perform chaos engineering exercises
• Lead architectural reviews for reliability
• Drive continuous improvement from incidents
• Contribute to the Test and Deployment processes, ensuring that they are as reliable and automated as possible

Skills and qualifications

• A bachelor’s degree or higher in computer science, information systems, or a related field, or equivalent work experience
• Hands on SRE Practitioner with 5+ years working experience in SRE role.
• Practical experience defining and implementing Service Level Objectives, and operating to Error Budgets
• Have implemented and operated monitoring and observability technologies for a wide range of enterprise-grade Production systems.
• Experience in a corporate software development lifecycle methodology. Some experience implementing gitops a plus
• Demonstrates a strong understanding of how technical systems work and interact
• Strong analytical skills and a solid understanding of all critical Production Support processes
• 2+ years of experience with one/more public/private cloud platforms (e.g. AWS, Azure etc.).

Knowledge Required

• Comprehensive understanding of SRE principles and ability to evangelise
• Working knowledge of modern observability tooling, including OpenTelemetry, Prometheus, Grafana, and associated projects
• Experience of Infrastructure as Code (IaC) principles and design
• Extensive knowledge of Configuration Management Solutions such as Ansible, Chef or Puppet