VP of Operations

As the VP of Operations at Clinikally, you will play a crucial role in shaping and optimizing our operational backbone to deliver personalized dermatology and haircare experiences to millions of customers across India. Your deep understanding of D2C logistics, supply chain management, and customer experience will be instrumental in driving efficiency and customer delight. **Role Overview:** You will be responsible for defining and executing Clinikally's comprehensive operations strategy, optimizing supply chain, inventory management, warehousing, and last-mile delivery. Your role will involve building and managing a robust fulfillment network, overseeing customer support functions, identifying bottlenecks for process optimization, and utilizing data for decision-making. **Key Responsibilities:** - Define and execute Clinikally's operations strategy, optimizing supply chain, inventory management, warehousing, and last-mile delivery. - Build, scale, and manage a robust fulfillment network for fast, cost-effective, and reliable product delivery. - Oversee customer support functions to continuously improve satisfaction and retention. - Identify inefficiencies and implement scalable solutions for process optimization and automation. - Develop and manage operational blueprint for offline experience centers. - Cultivate relationships with operational partners and vendors for high performance. - Utilize operational data for strategic decision-making and forecasting needs. - Recruit, mentor, and lead a high-performing operations team. - Collaborate with cross-functional teams to align operational capabilities with product launches and marketing initiatives. **Qualifications Required:** - 8+ years of progressive operations leadership experience in D2C, e-commerce, or consumer internet businesses in India. - Proven track record of building, scaling, and optimizing supply chain, logistics, and fulfillment operations. - Deep understanding of Indian logistics landscape, last-mile delivery challenges, and regulatory environment. - Experience in managing customer service/support functions and improving KPIs. - Strong analytical and problem-solving skills with exceptional leadership and communication abilities. - Experience in setting up or managing physical retail/experience centers is an advantage. - Entrepreneurial spirit, agile, hands-on, and driven by delivering exceptional customer experiences at scale. If you are a visionary leader with a passion for operational excellence and a commitment to shaping the future of delivery and customer experience in India, we encourage you to apply. Join Clinikally and be part of a dynamic, collaborative culture where your impact and ownership will be significant.,