VP : Business Operations (Post Launch) | Casagrand Builders

The Vice President of Business Operations will oversee and lead operational strategy, execution, and performance across all aspects of the residential business.

This executive role is responsible for driving operational excellence, improving profitability, optimizing systems and processes, and ensuring exceptional customer service. The VP of Operations will work closely with cross-functional teams including sales, marketing, construction, finance, and customer care to support the companys growth and operational goals.

Key Responsibilities:

Strategic Leadership:

Develop and implement operational strategies aligned with business goals.

Collaborate with executive leadership to set long-term vision and strategic priorities for residential operations.

Operational Excellence:

Oversee day-to-day operations across residential projects, property management, or construction (depending on business focus).

Drive process improvements, operational efficiencies, and cost optimization.

Ensure timely and budget-compliant delivery of residential projects or services.

Team Management & Development:

Lead, mentor, and develop high-performing teams in operations, project management, logistics, and customer service.

Foster a culture of accountability, collaboration, and continuous improvement.

Performance Management:

Define and track KPIs and operational metrics to evaluate performance and identify areas for improvement.

Implement reporting tools and dashboards to monitor progress and support data-driven decision-making.

Customer Experience:

Ensure a high standard of customer service and satisfaction across all residential services.

Resolve escalated issues and implement feedback mechanisms for ongoing improvement.

Compliance & Risk Management:

Ensure compliance with all regulatory requirements, building codes, and safety standards.

Identify and mitigate operational risks.

Deliverables:

ROS, PAT and IRR as per company expectations 

Technology & Systems:

Evaluate and implement technologies and systems to streamline operations and enhance productivity.

Qualifications:

Bachelors degree in Business, Operations Management, Construction Management, Real Estate, or related field (Master’s preferred).

15+ years of progressive leadership experience in operations, preferably within the residential real estate, construction, or property management industry.

Proven track record of managing large teams and complex projects.

Strong analytical, financial, and operational skills.

Exceptional leadership, communication, and problem-solving abilities.

Experience with ERP systems, CRM software, and operational dashboards is a plus.