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Testpress Tech Labs Llp
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Voice Support Executive

Voice Support Executive

Testpress Tech Labs Llp

1 - 3 years

|

2 - 5 Lacs

mumbai navi mumbai mumbai (all areas)

Posted:1 week ago| Platform:

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Skills Required

customer support technical support hindi technical voice process voice process client support communication skills customer service problem solving solving queries troubleshooting crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical Support Executive

Key Responsibilities:

Build and maintain strong relationships with key clients.
Address customer concerns, troubleshoot issues, and provide timely resolutions.
Act as the primary point of contact for complaints and escalate issues as needed.
Schedule regular follow-ups with customers to ensure satisfaction and retention.
Assist the sales team in upselling and cross-selling products/services.
Analyze competition and suggest strategies for customer retention.
Collaborate with internal teams to ensure customer needs are met.

Requirements:

Excellent communication skills in English, Hindi and additional languages is a plus
Experience in customer service, technical support, or client management.
Ability to track and improve customer satisfaction metrics (KPIs).
Proficiency in MS Office & MS Excel.
Strong problem-solving and negotiation skills.
Ability to work collaboratively within a team.

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