Voice Support Executive

As a Voice position at Hemocean Outsourcing in Thane, you will be responsible for engaging in various voice-based tasks to deliver exceptional customer service. With 0 to 1 year of work experience, this full-time role offers the opportunity to develop essential skills and contribute to a dynamic team environment. Your primary qualifications should include Active Listening, Customer Service, and Problem Solving skills. Active Listening is crucial for focusing on customer interactions and responding effectively. Customer Service proficiency is necessary to provide high-quality assistance and ensure customer satisfaction. Additionally, Problem Solving skills will be essential for identifying issues and implementing swift and effective solutions. Strong Communication Skills, both verbal and written, are vital for clear and effective interaction with customers. Teamwork capabilities will enable you to collaborate effectively with team members towards common goals. Adaptability is key to quickly adjusting to new tasks and environments, while Patience will help you remain composed during challenging customer interactions. Efficient Time Management skills are necessary for handling multiple tasks and meeting deadlines effectively. In this role, you will be responsible for handling incoming customer calls, providing accurate information, and resolving inquiries professionally. It is essential to maintain records of interactions, collaborate with the team to manage workflow, and adapt to dynamic work conditions. Participation in ongoing training opportunities to enhance service skills and implementing feedback from supervisors are also crucial aspects of the role. Meeting performance targets set by the company will be a key measure of success in this position.,