Voice Process Executive

EazyRefundConsultancy LLP

Job Summary:

International Voice Process Executive

The ideal candidate must have excellent communication skills, a problem-solving mindset, and the flexibility to work in a fast-paced, multicultural environment.

Key Responsibilities:

• Customer Support:

  Respond to inbound and outbound calls, resolving customer issues and queries in a timely and professional manner.

• Communication:

  Deliver clear and effective communication to clients, internal teams, and stakeholders.

• Documentation:

  Accurately document customer interactions, issues, and resolutions in CRM or internal systems.

• Quality Assurance:

  Maintain compliance with quality standards and ensure all interactions meet company guidelines.

• Multilingual Support:

  Provide support in

  English

  and

  Telugu

  ; additional language skills are a plus.

• Adaptability:

  Stay updated with product/process changes and adapt to evolving client needs and tools.

• Team Collaboration:

  Work collaboratively with colleagues to share insights, escalate issues, and drive a positive team culture.

Job Opportunity: Customer Retention (Voice/Blended)

customer retention

Qualifications:

• Minimum:

  High School Diploma or equivalent

• Preferred:

  Bachelors degree

  in any discipline
• Prior experience in a

  call center or customer support

  role is an added advantage
• Proficient in

  English and Telugu

  (verbal and written)
• Excellent listening, communication, and interpersonal skills
  
• Strong problem-solving ability and attention to detail
  
• Flexible to work in night shifts (applicable only for 4 months) and on weekends as needed
  
• Culturally sensitive and capable of engaging with a global customer base
  

Compensation & Benefits:

• Monthly Salary:

  16,000

• Food Allowance:

  1,000

• Travel Allowance:

  1,000
• Opportunity to grow within a client-focused, professional environment
  
• Supportive and collaborative work culture
  

Work Schedule:

• Full-time role with rotational shifts
  

• Night shifts applicable only for 4 months