0 years
2 - 0 Lacs
Posted:2 days ago|
Platform:
On-site
Full Time
A Voice Support/BPO professional is responsible for handling A Voice Support Executive primarily handles customer interactions over the phone, resolving inquiries, complaints, and providing information about products or services. Key responsibilities include managing inbound/outbound calls, documenting customer interactions in a CRM system, collaborating with internal teams, and achieving customer satisfaction and resolution targets. Essential skills for this role are excellent verbal communication, patience, empathy, a customer-centric attitude, and proficiency with call center software. Key Responsibilities Customer Interaction: Handle inbound and outbound calls to address customer needs, provide information, resolve issues, and manage complaints. Information Provision: Accurately inform customers about products, services, and company processes. Issue Resolution: Identify customer needs, find solutions, and escalate complex issues to the appropriate departments when necessary. Record Keeping: Document all customer interactions, feedback, and issues in a customer relationship management (CRM) system. Quality Assurance: Maintain high call quality, meet resolution time targets, and ensure customer satisfaction. Product Knowledge: Stay updated on product features, services, and company policies to effectively assist customers.
Job Types: Full-time, Permanent, Fresher
Pay: ₹18,739.15 - ₹30,689.86 per month
Benefits:
Work Location: In person
8QUEENS SOFTWARE TECHNOLOGIES PRIVATE LIMITED
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