Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Hyderabad
>
Blackbaud
>
Voice of Customer Business Analyst

Voice of Customer Business Analyst

Blackbaud

2 - 7 years

3 - 6 Lacs

Hyderabad

Posted:2 weeks ago| Platform:

Apply

Skills Required

project management presentation skills crm tool customer journey mapping cx data analysis ux user interface designing bi wireframing sql salesforce user research qualtrics tableau product management user experience design html interaction design

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Voice of the Customer (VOC) OR Customer Experience Manager (CXM)As an analyst youll play a crucial role in understanding and improving customer experiences by analyzing customer feedback and data, developing reporting to support various areas of the business, providing initial improvement recommendations, and tracking execution of recommendations. Key Responsibilities

Customer Journey MappingAnalyze and propose optimization the end-to-end customer journey across digital platforms and Blackbaud Products.

Voice of the Customer (VoC)Develop and manage feedback loops through surveys, user interviews, and analytics tools to capture customer sentiment.

Cross-Functional CollaborationWork closely with product, engineering, sales, support, and marketing teams to align customer experience initiatives with business goals.

Customer AdvocacyIdentify customer trends with Blackbaud product, & using those success stories into testimonials, case studies, and referrals.

Data-Driven InsightsUse customer data and analytics to identify trends, measure satisfaction (e.g., NPS, CSAT), and drive continuous improvement.

Issue IdentificationIdentify customer issues with existing instance of Blackbaud product & report those into actionable items.

Qualifications

Bachelors degree in business, Marketing, Communications, or related field.

2+ years of experience in customer experience, customer success, or related roles in the tech industry.

Experience with customer data analysis and VoC programs (Preferred).

Experience with tools like Salesforce, Gainsight, GonG, Qlik, Qualtrics, Power-BI and product analytics platforms (Preferred).

Experience with Product management (Preferred).

Strong understanding of customer journey mapping, CX metrics, and CRM tools. (Preferred).

Experience gathering and analyzing information and using it to develop effective solutions to difficult problems or situations.

Excellent communication, problem-solving, and project management skills.

Empathy-driven mindset with a passion for customer satisfaction and loyalty.

Experience in writing and interpreting T-SQL.

Excellent written and verbal communication and presentation skills.

Strategic thinking and prioritization

Advanced English skills required.

Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

More Jobs at Blackbaud

Software Engineer, Principal

Hyderabad

2 - 7 yrs

INR 10 - 14 Lacs

Workday Integration Specialist, Staff

Hyderabad

2 - 6 yrs

INR 5 - 9 Lacs

Software Engineer, Senior - C#

Hyderabad

1 - 5 yrs

INR 4 - 8 Lacs

Principal Software Engineer - Java

Hyderabad

3 - 8 yrs

INR 12 - 16 Lacs

Workday Integrations Specialist, Senior A

Hyderabad

2 - 7 yrs

INR 9 - 13 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Blackbaud

Software Development

Charleston South Carolina

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Voice of Customer Business Analyst