Voice Data Architect

Position Title:

Location:

Experience:

Employment Type:

Job Summary:

Voice Services Architect

Experience in Unify

Key Responsibilities:

• Conduct meetings with business stakeholders, suppliers, and technical teams to gather requirements and provide clear, validated information.
• Collect both business and technical requirements and escalate unresolved issues appropriately.
• Maintain up-to-date network voice diagrams and produce comprehensive Low-Level Design (LLD) documentation.
• Act as the first-line technical interface with voice services teams, legacy vendors, and service providers.
• Maintain, update, and optimize voice infrastructure components in line with evolving business needs.
• Produce detailed project documentation including scope, definitions, communication plans, and schedules for complex and multi-project environments.
• Perform resource planning, risk identification, and mitigation planning for projects.
• Initiate, plan, execute, and track voice projects from inception to closure.
• Deliver comprehensive project reports including risk analysis, change management, and cost reports.
• Create and implement migration, testing, and acceptance plans for telephony deployment projects.
• Provide assistance in incident troubleshooting and crisis management scenarios.
• Offer first-line operational and service management support for voice services.
• Support change management processes by coordinating and implementing infrastructure changes.
• Participate in RFI/RFP processes related to voice services.
• Advocate for new solutions and contribute to the reduction of overall voice service costs.
• Perform any additional responsibilities necessary to achieve job outcomes.

Required Skills & Experience:

• Solid understanding of

  network protocols, telecommunication technologies, and global telecom infrastructure

  .
• Hands-on experience with

  LAN, WAN, and Voice infrastructure design and engineering

  .
• Expertise in

  landline telephony

  , including

  ToIP, VoIP

  , PSTN, SIP, SBC configuration, SIP trunking, and troubleshooting SIP traces.
• Knowledge of landline carrier services, contract structures, and regulatory compliance.
• Familiarity with

  legacy telephony platforms

  (Atos, Cisco, Alcatel) and

  Contact Center integrations

  .
• Experience deploying and maintaining

  softphones and cloud-based telephony solutions

  .
• Strong communication, documentation, and presentation skills.
• Proven stakeholder management abilities.
• Team-oriented mindset with the ability to operate autonomously.
• Proficiency in

  English

  ; knowledge of

  Italian

  is a plus.

Qualifications:

• B.E / B.Tech / Diploma

  in Electronics & Telecommunication or equivalent discipline.
• Minimum

  10 years of experience in Network Engineering/Architecture

  with a focus on landline telephony services.
• Professional certifications preferred:

  Cisco CCNA, CCNP

  , or equivalent.