Voice & Chat Support Professional

0 - 5 years

1 - 3 Lacs

hyderabad

Posted:11 hours ago| Platform: Naukri logo

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Skills Required

customer service inbound process wipro voice email support csr cce calling non voice voice process outbound process kpo inbound chat process freshers backend startex back office international voice call center mis operations international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility
  • Handle customer inquiries via voice and chat support professionally.
  • Provide timely and accurate solutions to customer complaints and concerns.
  • Collaborate with internal teams to resolve complex issues.
  • Maintain high levels of product knowledge to effectively support customers.
  • Meet performance targets and quality standards.
  • Continuously improve processes and procedures to enhance customer experience.
Job Requirements
  • Any graduate degree is required.
  • Excellent communication and interpersonal skills are essential.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving and analytical skills are necessary.
  • Familiarity with BPM/BPO industry trends and technologies is preferred.
  • Ability to adapt to changing situations and priorities.

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HUMAN BEFORE RESOURCE PRIVATE LIMITED

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