Voice & Chat Support Professional

0 - 3 years

1 - 2 Lacs

kanke

Posted:11 hours ago| Platform: Naukri logo

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Skills Required

inbound voice process blended process inbound process email support customer service cce non voice process voice process outbound process bpo non voice email process chat process customer support customer care international process domestic process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility
  • Handle customer inquiries and resolve issues professionally.
  • Provide excellent customer service through various communication channels.
  • Collaborate with team members to achieve common goals.
  • Maintain accurate records of customer interactions and transactions.
  • Stay updated with product knowledge and industry trends.
  • Contribute to the development of process improvements and best practices.
Job Requirements
  • Minimum 1 year of experience in voice and chat support or related fields.
  • Strong communication and problem-solving skills are essential.
  • Ability to work in a fast-paced environment and adapt to changes.
  • Proficiency in using computer applications and software.
  • Excellent interpersonal and teamwork skills.
  • Strong analytical and critical thinking skills.

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HUMAN BEFORE RESOURCE PRIVATE LIMITED

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