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Voice and Non voice Hiring

Voice and Non voice Hiring

Firstsource

0 - 5 years

1 - 3 Lacs

Bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

Bpo Non Voice Bpo Voice Email Support Customer Service Non Voice Process International Non Voice Semi Voice Chat Support Startek Non Voice International Chat Process Email Process Voice Support Chat Process Teleperformance International Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media Provide accurate, valid, and complete information by using the right methods and tools Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions Escalate unresolved issues to the appropriate internal teams when necessary Document all customer interactions in the CRM system Follow up to ensure resolution and customer satisfaction Stay updated on product knowledge, company policies, and industry best practices Identify customer needs and suggest appropriate products or services Shifts -Rotational Shift Experience in a call center or tech support environment Knowledge of [your industry or product-specific knowledge Excellent communication and interpersonal skills are mandatory Candidates with a B.Com, B.B.A, B.A , or any Postgraduate degree and experience in Customer Support are welcome to apply. Please bring the original physical copy of any of your identification documents for verification. B.TECH , B.Sc, Any Post Graduation freshers are not eligible. Anyone who attended interview before 30 days are not eligible to attend walkin. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

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Firstsource

www.firstsource.com/

Business Process Outsourcing (BPO)

Mumbai

30,000+ Employees

368 Jobs

Key People

K. S. Raghunandan

CEO
Krishan Sagar

Group CFO
Shikha Suri

Chief Marketing Officer
Vinay Kumar

Chief Operating Officer

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