Voice & Accent Trainer

Job Description

🚀 We’re Hiring at IGT Solutions! ✨ Are you passionate about coaching and creating exceptional customer experiences? Join us at IGT Solutions Pvt Ltd , a global leader in IT and BPM services for the Travel, Transportation, and Hospitality industries. 📢 Open Role: Customer Experience Coach (V&A Training) 📍 Multiple locations | 🕐 24/7 shift environment | 🌐 Global Impact As a Customer Experience Coach , you will: 🔹 Coach and develop communication & presentation skills 🔹 Lead training needs analysis (TNI) and refresher programs 🔹 Enhance CSAT metrics through strategic engagement 🔹 Collaborate closely with operations and quality teams 🔹 Drive continuous improvement through feedback, assessments, and performance monitoring What We’re Looking For: ✅ Bachelor’s degree in any field ✅ Excellent verbal & written communication skills ✅ Passion for people development and delivering great customer experience Why IGT? With 15+ delivery centers and a 10,000+ strong global workforce, we bring innovation and excellence to world-renowned airlines, OTAs, hotels, cruise liners, railways, and more. We’re committed to diversity, inclusion, and creating a respectful workplace where everyone can thrive. 🔗 If you're ready to elevate customer experience and be part of a collaborative, forward-thinking team, apply now and grow with us! #NowHiring #CustomerExperience #TrainingAndDevelopment #VnATraining #IGTSolutions #TravelIndustryJobs #EqualOpportunityEmployer #JoinUs #WeAreHiring CTC for the role - 6LPA Mode - WFO Location - Gurgaon