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YRG Care
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Virtual Navigator

Virtual Navigator

YRG Care

0 - 3 years

1 - 4 Lacs

new delhi pune chennai

Posted:1 day ago| Platform:

Apply

Skills Required

service delivery counsellor google analytics data management risk assessment social media client engagement counselling public health testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

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YRGCARE

Job Advertisement: Virtual Navigator

Reports to: Program Manager, Virtual Interventions

Vacancies and requirement as per region and language:

Vacancies: 4

Applications required from Karnataka, Andhra Pradesh, Maharashtra/UP, Punjab/Haryana

Introduction:

Established in 1993, YRGCARE is a premier non-government organization providing comprehensive HIV services in India
Its objective is to provide prevention, care, support, and treatment services for people living with HIV/AIDS, to prevent new infections, and to ensure that patients and their families are treated with dignity

YRGCARE is the sub-recipient of the GFATM 2024-27 cycle of funding from NACO to implement the Virtual Interventions Program
This project aims at IT-enabled virtual strategy and management of the NACO Helpline (1097)

Summary of Responsibilities:

The Virtual Navigator will play a crucial role in implementing virtual interventions under the GFATM-supported project, guided by the National AIDS Control Organisation (NACO)
This role involves providing information, counselling, and navigation support through various social media and dating apps to all individuals at risk of HIV and STIs The Virtual Navigator should be creative, skilled in creating posts, short reels, and engaging messaging, and adhere to NACO and SACS guidelines Flexibility and multilingual capabilities are essential as the role requires outreach and client engagement beyond standard office hours, aligning with client availability

Key Responsibilities:

Outreach and Engagement:

Utilize various tools for social media outreach, including WhatsApp groups, to reach individuals at risk of HIV & STI who are currently not covered by NACO programs

Set and achieve monthly targets for outreach and convert engaged individuals to undergo risk assessment, access HIV & STI counselling, testing/screening, and treatment services

Information and Counselling:

Provide information on sexual health, HIV and STIs risk behaviours, prevention practices, benefits of treatment for HIV-positive individuals, partner testing, and mental health

Confidentiality and Respect:

Maintain client confidentiality and ensure respect in all interactions on social media and WhatsApp platforms

Follow-Up and Referrals:

Prepare and use a due list of clients needing follow-up and referrals, coordinating with counsellors to complete these tasks

Content Documentation:

Document key message areas based on client interactions, ensuring messages are vetted by the counsellor and manager according to SOPs for content creation

Issue Logging:

Record and maintain a log of any issues or adverse events encountered during client interactions to help prepare training content

Client Journey Management:

Take overall responsibility for the client's journey through various services, including HIV screening, confirmatory testing, follow-up, and linkages to ART and SSK services as necessary

Documentation:

Maintain all necessary documentation related to services provided to clients as required by the project

Additional Duties:

Undertake any other tasks assigned by the supervisor within the project's scope

Qualifications, Skills & Experience

Qualifications:

Proven experience in digital outreach and client engagement

Creativity and skills in creating engaging social media content, including posts and short reels

Strong understanding of sexual health, HIV, and STIs

Excellent written and verbal communication skills

Ability to maintain confidentiality and show respect in client interactions

Flexibility to work beyond standard office hours and adapt to client availability

Multilingual capabilities are preferred

Experience:

Experience leading digital interventions/service delivery and data management through online platforms

Experience in digital intervention management, including scoping, planning, managing, and assessing impact/outcomes, with an understanding of IT and HIV/AIDS

Adequate technical understanding of backend operations of online platforms for service delivery in Public Health/HIV&AIDS

Skills:

Analytical skills for preliminary data crunching and course corrections, preferably with knowledge of Google Analytics and data from social media and dating apps

Excellent written and oral communication, liaison, and negotiation skills

Self-motivated, with the ability to lead project activities independently with minimal supervision

Willingness to travel approximately 20 days a month (travel and logistic support will be provided)

Languages:

Knowledge of multiple local languages, in addition to English, is desired, with written and spoken proficiency in Hindi being mandatory

Application Process:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience

Equal Opportunity Employer:

YRGCARE is an equal-opportunity employer
At YRGCARE, we are committed to supporting inclusion and diversity as part of our values We actively celebrate employeesdifferent abilities, sexual orientations, ethnicity, faith, and gender Our employees are provided with equal opportunities to those who are from different races, communities, experiences, backgrounds, and sexual orientations Our employees are people with different strengths, experiences, and backgrounds, who share a passion for improving people's lives Join us in creating impactful content that supports our mission to improve health outcomes through innovative virtual interventions

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Virtual Navigator