Virtual Conference Video Operator

Role-Virtual Conference Video Operator

Overview

Virtual Conference Video Operator

Experience: 3 - 6 Years

Key Traits for Success

To thrive in this role, you should naturally possess:

1. Outstanding English communication skills

   written, spoken, and listening (across a multinational customer environment)

2. Customer-centric attitude

   able to engage with professionalism, patience, and finesse

3. Tech-savviness

   capable of juggling multiple applications, office tools, and platforms during a typical workday

4. Troubleshooting mindset

   – proactive problem-solver who remains calm with irate customers

5. Adaptability

   – open to learning and navigating evolving digital ecosystems

6. Confidence and courage

   – with the poise to manage high-pressure situations

7. Ownership-driven work ethic

   – with a relentless drive to succeed

8. Learning-enabled mindset

   – open to continuous improvement and growth

Preferred Industry Background (Optional but Valued)

We value experience in any of the following customer-facing domains:

• Hospitality & Hotel Industry
• Airlines
• Video Conferencing & Event Management Products
• SaaS Product Companies
• IT & ITeS Technical Support
• Unified Communication Hardware & Software Support

However, if you feel you’re the right fit despite a different background, we encourage you to apply.

What We Offer

• Industry-leading compensation & benefits

  package
• A

  rewards and recognition framework

  to keep you motivated and engaged
• Exposure to the

  latest Unified Communication Platforms

  — a must-have skill for the global digital workforce
• A

  fun, fast-paced work environment

  focused on innovation and real-time learning
• Opportunity to interact with

  top global business leaders

  and apply unique customer engagement techniques
• A

  collaborative global learning culture

  — work with teams across continents and industries
• A challenging yet rewarding daily journey of

  problem-solving, customer service, and innovation

Technical Skills & Tool Proficiency (Mandatory)

Candidates must have strong working knowledge of:

1. Microsoft Office Suite

   (Word, PowerPoint, Outlook)

2. Advanced Excel & Google Sheets

3. Communication & Productivity Tools:

4. Salesforce.com
5. WeChat
6. Zoom
7. Webex
8. Slack
9. Freshdesk
10. Kissflow
11. Cflow
12. G-Suite
13. Microsoft Teams
14. GoToMeeting (GTM)
15. Jabber