Virtual BPO Manager

This is a remote position.

Virtual BPO Manager – Global Business Development Support

OmicsVeu | Precision Oncology & Molecular Diagnostics

About Us

precision oncology and molecular diagnostics

Virtual BPO Manager

Role Overview

BPO Manager

leadership role

Key Responsibilities

Team Leadership & Operations

• Recruit, train, and manage a

  virtual team of inside sales associates

  (5 to 10+).
• Set up

  scripts, SOPs, KPIs, and performance dashboards

  .
• Monitor productivity and ensure timely reporting.
  

Lead Generation & Qualification

• Convert

  marketing-qualified leads (MQLs)

  into

  sales-qualified opportunities (SQLs)

  .
• Conduct prospect research, outreach, and

  first-level discovery calls

  .
• Schedule product demos and meetings for field sales / application teams.
  

Customer Engagement Support

• Manage

  multi-channel communication

  (calls, email, LinkedIn, WhatsApp for APAC).
• Ensure fast response times and superior

  prospect experience

  .
• Maintain accurate records in CRM (Zoho, HubSpot, Salesforce).
  

Process & Tools

• Implement and manage

  CRM systems, call tracking, and analytics dashboards

  .
• Ensure proper documentation of all lead interactions.
  
• Provide performance insights and pipeline visibility to senior management
  

Performance Metrics (KPIs)

• Lead-to-opportunity qualification rate.
  
• Volume of meetings/demo appointments scheduled.
  
• SLA compliance (response time ≤24 hrs).
  
• Accuracy and hygiene of CRM data.
  
• Team productivity and adherence to scripts/KPIs.

  Qualifications

• Proven experience managing

  BPO / inside sales teams

  (5+ members).
• Background in

  lead qualification, telesales, or customer engagement

  (life sciences / healthcare / SaaS preferred but not mandatory).
• Hands-on experience with

  CRM tools

  (Zoho, HubSpot, Salesforce).
• Strong

  communication, leadership, and process management skills

  .
• Ability to manage remote teams across

  global time zones

  .

  What We Offer

• Career-defining role in a

  fast-growing diagnostics company

• Opportunity to

  build and scale a virtual global inside sales team

• Competitive salary + incentives

  linked to team performance
• Global exposure across

  U.S., Europe, India & emerging markets

• 5 day work week
  
• Free Transport Facility
  
• Free Insurance Coverage for family
  
• PTO & Time Off
  
• Flat Organization Structure