Posted:21 hours ago|
Platform:
On-site
Full Time
Role Summary
We are seeking a customer-focused professional to manage VIP players and key accounts for our social/gaming casino operations. The role focuses on VIP engagement, retention, escalations, and premium customer experience while working closely with internal teams.
Key Responsibilities
- Manage VIP customers and key accounts
- Handle escalations and ensure SLA compliance- Drive customer retention and engagement- Provide clear customer communication and updates- Use CRM and ticketing tools for case management- Analyze data and prepare reports- Support process improvements and documentation- Collaborate with cross-functional teams- Assist in training and mentoring team members
Required Skills & Tools
- Experience in Social Casino / Gaming / Customer Success
- VIP customer handling and retention management- CRM Tools: Zendesk, ServiceNow- Ticketing: JIRA- Data Analysis: Excel (advanced), SQL (basic)- Strong communication and escalation handling skills
Ideal Candidate Profile
A proactive, analytical, and customer-first professional with hands-on experience managing VIP users in a fast-paced, SLA-driven environment.
Job Type: Full-time
Pay: ₹40,000.00 - ₹50,000.00 per month
Work Location: In person
Invicta Esolutions PVt Ltd
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Experience: Not specified
4.8 - 6.0 Lacs P.A.
Experience: Not specified
4.8 - 6.0 Lacs P.A.
