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British Council
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Video Call Speaking Associate

Video Call Speaking Associate

British Council

90 years

2 - 3 Lacs

noida

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

video support creativity connect test compliance flexibility service coordination zones scheduling troubleshooting triage resolve interface gis transactions training integrity checks certification communication planning analysis excel reliability diversity engagement exploitation

Work Mode

Remote

Job Type

Part Time

Job Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 3

No. of positions: 1

Country/Location: Noida, India

Department : Exams

Contract Type : Fixed Term Contract 1 year

Closing Date : 31st December 2025

Right to Work: Applications are welcomed from candidates in India, with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

Role Purpose:

Providing remote support to Examiners and Test Centres during live Video Call Speaking tests, ensuring process compliance, high-quality marking, and timely delivery of speaking scores. The role requires flexibility to cross-skill and support other business areas as needed.

Main Accountabilities:

The British Council is looking for a Video Call Speaking Associate to support the delivery of English Language Proficiency examinations in a 24×7 operational environment based in Noida (NCR). This role is critical to ensuring smooth, compliant and high-quality exam delivery through effective service support, strong stakeholder coordination and a high level of operational accuracy.

The post holder will support day-to-day operations by enabling seamless service delivery across multiple time zones. The role involves scheduling and allocating speaking tests for Global Hub Examiners, sharing results with test centres, sending apportionment timetables and supporting examiners during live tests. Acting as the first point of contact, the associate will assist examiners who experience technical or hardware issues, following defined troubleshooting guides to triage and resolve test-day challenges. The role also includes carrying out super-user tasks, supporting centre requests for examiner allocation, and acting as a key interface between examiners, the Global Examiner Hub, and GIS or China-based support teams.

A strong focus on quality and compliance is essential. The associate will ensure strict adherence to agreed process guidelines, meet and exceed defined KPIs, process transactions accurately, and contribute to continual improvement initiatives. Supporting managers with the implementation of new processes, scheduling training events, practice sessions and assessments for Video Call Speaking examiners also forms part of the role. High standards of integrity are expected, including successful completion of background checks and certification requirements, and a clear legal and criminal record.

The role requires excellent communication and interpersonal skills, strong attention to detail and the ability to manage multiple tasks across different processes simultaneously. The ideal candidate will demonstrate analytical thinking, good decision-making, effective planning and prioritisation, and a proactive approach to problem analysis and resolution. Proficiency in MS Office applications, particularly Excel and Outlook, is essential, along with the ability to inspire, support and collaborate with colleagues and stakeholders.

This position is suited to candidates with 0–6 months of work experience, preferably with up to six months of exposure to IELTS or exams operations in any stream. The role operates across three shifts in a 24×7 environment and demands flexibility, reliability and a strong internal customer focus. The associate will respond professionally and knowledgeably to internal enquiries, using sound judgement and analysis to understand business needs and provide timely, high-quality support.

This is an excellent opportunity to be part of a globally trusted organisation and contribute directly to the secure, efficient and high-quality delivery of English language examinations.

Qualification and Experience/skills:

- Graduate degree in any discipline

- 0-6 months work experience.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

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Video Call Speaking Associate