Vice President, Production Services Application Support I

Vice President, Production Services Application Support IAt BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.We’re seeking a future team member for the role of Vice President, Production Services Application Support I to join our Assest Servicing Engineerig team. This role is located in Chennai.In this role, you’ll make an impact in the following ways:

• This position is specifically for weekend coverage. Expectation is to provide support for 3 week days and 2 weekends. Previous production support experience. Investment Banking Finance background will be added advantage.
• Able to handle day to day support activities for applications and overnight batches.
• Responsible to provide technical and function support to internal and external clients.
• Requires a strong HandsOn person with strong trouble shooting skills. Excellent problem-solving skills with a strong sense of customer commitment.
• The role requires to provide rapid response to customer incidents/requests, participate in root cause analysis efforts and trends, assist in building up knowledge base articles and documentation.
• Candidate will work closely with AppDev teams, other production support teams, various stakeholders within the organization.
• Client support, Track client issues, troubleshoot/research application issues are the essential functions required.
• Highly motivated with the ability to work independently and in a team environment.
• Well-organized with the ability to multi-task and prioritize with minimal supervision.
• Excellent communication (written and verbal) and interpersonal skills.
• Ability to understand and communicate concepts quickly, succinctly, and accurately.
• Demonstrated aptitude for mastering new software applications.
  

To be successful in this role, we’re seeking the following:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required 10- 12 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.
• Good experience with Linux and other Unix operating systems
• Exposure in ServiceNow Portal and change management procedures. Well versed on ITIL process
• Exposure on SOA / API based S/W development using Java, Spring Boot and REST.
• Exposure on Container based development and deployment in Linux platforms.
• Exposure in Kafka messaging system.
• Experience with monitoring tools like Splunk
• Preferred knowledge on Python.
• Preferred knowledge on Database queries - SQL commands.
• Good to have knowledge and/or exposure for any DevOps tools and techniques. – Preferences are Jenkins, GIT, Ansible, Docker, Selenium, and Prometheus.
• Having knowledge and hands-on experience in mainframe skills is an added advantage.
  

At BNY, our culture speaks for itself, check out the latest BNY news at:BNY NewsroomBNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025
  

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.