Role overview
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We are seeking an accomplished leader to head our Gujarat operations with a strong focus on sales growth, client acquisition, and P&L management. This role will drive revenue generation, profitability, and regional market expansion while ensuring operational excellence. The State Head will play a pivotal role in helping the company grow its market value and achieve sustainable business results.
Experience Preferred
15 to 20 Years of experience in overseeing and managing all aspects of facility management services across multiple sites. This includes strategic planning, service delivery, budgeting, team leadership, client relationship management, compliance, and driving operational excellence.
About CLR
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CLR is an ISO 9001:2015 & OHSAS 18001-2007 certified company providing Facility Management, specialized FM services, Behavioral Science, and HR Solutions. With a workforce of over 25,000 employees, CLR is recognized for its consistent commitment to quality service and operational excellence across India.
Role Description:
1. P&L and Business Leadership
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Lead overall business performance for the Gujarat region, with full accountability for revenue, profitability, and cost control.
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Develop and execute region-specific strategies aligned with organizational growth targets.
Identify and capture new business opportunities to expand market share.
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2. Client Retention & Account Farming
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Ensure strong relationships with key clients, acting as the senior escalation point and maintaining client satisfaction.
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Drive account farming by identifying opportunities to expand services within existing clients, improving wallet share and contract value.
3. Business Development & Market Expansion
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Collaborate with the business development team to acquire new clients and convert leads into long-term contracts.
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Support site due diligence, proposal creation, client presentations, and negotiations, especially for large or strategic deals in the Gujarat region.
4. Service Excellence & Compliance
- Oversee high-quality service delivery across all sites, ensuring adherence to SLAs, SOPs, and statutory norms.
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Promote operational discipline, safety culture, and continuous improvement in service performance.
5.Team Management & Stakeholder Collaboration
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Lead and develop a regional team across operations, site management, and support functions.
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Coordinate with internal departments (HR, Finance, Procurement, etc.) and external vendors to enable smooth operations and people management.
Educational Qualification
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Bachelor’s degree in Facility Management/ hotel management, Business Administration,
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Master’s degree (preferred).
Minimum of 15 years of experience in facility management or any client centric service industry , with at least 5 years in a leadership role managing multiple sites or regions.
Skills & Competencies
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Strong leadership and people management skills
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Deep knowledge of facility management operations, maintenance, soft and technical services
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Client-focused with strong problem-solving skills.
- Familiarity with regulatory compliance and industry standards (ISO, OSHA, etc.). Proficient in facility management systems and MS Office tools