Vice President Of Business Development

Company Description

ICCS is a pioneering Business Process Management company dedicated to transforming businesses by integrating intelligent technology with human empathy. We specialize in enhancing the customer journey with cutting-edge solutions such as AI-powered personalization, predictive analytics, and seamless voicebot-human frameworks. Our scalable systems are built with cultural intelligence, trust, and measurable performance outcomes. Trusted by enterprises across India and beyond, ICCS combines automation with a human touch to create efficiencies and deliver exceptional customer experiences.

Role Description

This is a full-time on-site role for a Vice President of Business Development, located in Mumbai. The responsibilities include designing and implementing strategic initiatives to drive revenue growth, identifying and nurturing new business opportunities, and developing partnerships to expand the company’s footprint. The role also involves leading client relationship management efforts, analyzing market trends, and collaborating with cross-functional teams to align business strategies and optimize client solutions.

Qualifications

• Strategic planning, business development, and market analysis skills
• Relationship management, negotiation, and partnership-building experience
• Knowledge of customer experience optimization, sales enablement, and collections solutions
• Strong leadership, communication, and team collaboration abilities
• Proven track record of revenue generation and meeting business growth targets
• Experience with AI-powered tools, analytics, and customer journey design is an advantage
• An MBA or a similar advanced degree in business, marketing, or a related field is preferred