Hindi Voice

Company Description ICCS is a leading provider of digital business services in India. We focus on creating partnerships that go beyond usual business practices, resonating with individual client needs. Our approach fosters a highly responsive structure, functioning as an extended arm to help achieve business goals. Rather than being just a service provider, we believe in a partnership approach. Role Description This is a full-time on-site role for a Hindi Voice at ICCS, located in Chennai. The day-to-day tasks include handling inbound and outbound calls, addressing customer inquiries, providing product and service information, and resolving issues. The role also involves maintaining accurate call records and ensuring a high level of customer service. Qualifications Proficiency in Hindi and English communication skills Experience in customer service and call handling Problem-solving and conflict resolution skills Basic computer skills and familiarity with CRM software Ability to work effectively in a team environment High school diploma or equivalent; higher education preferred Show more Show less