Vice President - HR Business Partner

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

About the Role: Freshworks is seeking a dynamic, visionary, and highly influential Vice President of Human Resources – India to lead our people strategy for one of our most critical regions. This senior leadership role will be a key driver of organizational success by aligning HR strategy with business priorities across multiple domains serving as India Site Leadership POC, strategic HR Business Partner for non-tech functions, HR Business Partner for our Global Engineering organization, and an executive sponsor for our CSR initiatives. The role offers a unique blend of site leadership, global impact, and deep business partnership perfect for a leader who thrives on shaping culture, enabling growth, and building high-performing, engaged teams at scale. Key Responsibilities 1. India Site Leadership & Regional People Strategy

• Serve as the primary HR point-of-contact for India ensuring smooth operations, a thriving workplace culture, and strong governance across our sites.
• Act as a trusted advisor to the India Executive Leadership on talent, culture, and organizational priorities.
• Represent India HR in global forums, advocating for local priorities while aligning with global business and people strategies.

2. Global Engineering HR Leadership

• Serve as the global HRBP for the Engineering organization, supporting senior engineering leaders to scale high-performing, distributed teams.
• Enable leadership effectiveness, talent development, and engagement across global engineering hubs.
• Leverage data-driven insights to proactively address capability gaps, retention challenges, and cultural integration needs.

3. Strategic HR Business People Partner leader

• Lead the people partner organization that drives growth and scale for people experiences across the region.
• Partner with the Shared Services leader to streamline processes and people experiences across the company.
• Support change management efforts that enhance agility, employee engagement, and business alignment.

4. CSR & Community Engagement

• Oversee and shape Corporate Social Responsibility (CSR) strategy, driving impactful programs that strengthen our brand and community connections.
• Partner with business and CSR leaders to embed social responsibility into the organizational culture

• 
  20+ years of progressive HR leadership experience, including at least 5 years in senior executive roles.
• Proven track record in site leadership and partnering with CXO-level executives in complex, global organizations.
• Deep experience as a HR Business Partner in global companies or large multi-national companies with experience in handling multiple functions with a high level of understanding of technology
• Demonstrated success in driving organizational change, building leadership capability, and scaling HR in high-growth or transformational environments.
• Strong business acumen, strategic agility, and ability to balance long-term vision with hands-on execution.
• Exceptional stakeholder management and influencing skills across matrixed, multi-cultural environments.
• MBA in HR / MSW preferred; bachelor’s degree required.

Why Join Freshworks?

At Freshworks, we believe in creating experiences that customers love and the same applies to our employees. As the VP of HR India, you will:

• Shape the people strategy for one of our largest talent hubs.
• Influence global HR priorities while ensuring strong local execution.
• Partner with some of the brightest minds in technology and business.
• Lead initiatives that impact our culture, community, and business outcomes.

If you are a strategic thinker, cultural architect, and passionate advocate for people, this is your opportunity to leave a lasting mark on a fast-growing global organization.

Role reports to: Group VP, Global Business Partners Work Set up - Hybrid (Tuesday, Wednesday and Thursday in office)

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.