Vice President - Bengaluru

As a Senior Leader at Marcus by Goldman Sachs, you will be responsible for leading the Marcus Deposits Back Office team across Bengaluru and Hyderabad. Your role will involve overseeing day-to-day operations, ensuring service levels, quality, and customer experience results meet expectations. You will collaborate with various teams including Fraud Strategy, Operations, Products, Technology, Compliance, and Legal to develop processes and controls that mitigate risk, enhance operational efficiency, and deliver a positive customer experience. Your analytical and communication skills will be crucial in working with global stakeholders effectively. Your primary responsibilities will include providing oversight to the back-office teams, identifying improvement opportunities, developing dashboards and control reports, and collaborating with partners to implement processes and controls. You will work closely with strategy teams to identify trends and opportunities for process enhancements and ensure compliance with regulatory requirements. In this role, you will lead high-performing operation teams to achieve business objectives in customer service and maintain employee satisfaction through leadership, coaching, and professional development. You will prioritize objectives, implement strategies, collaborate with stakeholders, and drive improvements in business processes. Your ability to make sound decisions in a fast-paced environment, along with excellent communication and interpersonal skills, will be essential for success. Basic qualifications for this role include a Bachelor's degree, strategic vision, leadership presence, impeccable judgment, and executive-level presentation skills. You should have experience in banking or contact center operations, as well as supervisory experience managing other leaders. Preferred qualifications include experience in a retail banking or insurance environment. Goldman Sachs is a global investment banking, securities, and investment management firm committed to diversity and inclusion. As part of our team, you will have opportunities for professional and personal growth, supported by various training, development, and wellness programs. If you require accommodations during the recruiting process, we are dedicated to finding reasonable solutions for candidates with special needs or disabilities. Join us at Goldman Sachs to contribute your skills and expertise towards empowering clients and communities to grow and succeed.,