Vice President

Basic Function

Plan, develop and execute the operational strategy for the business unit to ensure client satisfaction, revenue growth and profitability for the business unit. Ensure efficient service delivery, revenue management, operational planning, and mining within existing clients for new business opportunity through sustained delivery. There will be an added responsibility to work on account management related areas viz. Account Planning, Updating account plan with actions and governance and strategic review for the future growth of the account

Essential Functions

Grow account in all LOB’s Operations Management, Analytics and ConsultingDeliver savings to Client operations with appropriate sign offsDollar value delivered to Client.USD value delivered to EXLEnsure that given client operations are run efficiently to ensure higher profitabilityMaintain and increase FTEs as per the budgetGenerate additional revenueFocus on efficiencies - leaner, greener and fasterFocus on Smooth migration, Process stabilization & sustained deliveryReducing operational costsLaunch TBP as per opportunityEvaluate spans of BAU and low complexity processesFTE headcountRevenue from the BU Vs. TargetDeliver guaranteed productivity improvement Gross Margin for the BUMEI (Manpower Efficiency Index)Ensure client satisfaction on all SLA’s and given parameters