Vice President - Customer Success / Customer Support

Vice President - Customer Success / Customer Support (BFSI | Capital Markets)

MANDATORY INCLUSION
We are looking for core experience in Presales / RFP / Proposals. We will NOT be able to consider applicants with Business Analysis and Project Management experience.THE ROLEWe are seeking a Presales Consultant to enable and influence Enterprise Product Sales process.This role will support the Firms growth by driving business development initiatives, managing client outreach, and enhancing market visibility. This role involves coordinating strategic planning, developing marketing and pitch materials, supporting events and sponsorships, and maintaining key business intelligence. The individual will work closely with partners and cross-practice teams to ensure alignment with the Firms objectives and effective positioning in the legal market.The incumbent will be a part of a team which is responsible for:- Leading significant strategic change projects across the Firm- Driving business development efforts for the Firm and its subsidiary- Being repository of relevant market intelligence- Enhancing Firms branding and profile with efficient internal and external communication.Span of Control: Drive business development initiatives, including Client Outreach, Proposals and Presentations, Gap Analysis, RFP, RFIQualification: MBA from a Tier 1 institutePost Qualification Experience: 4-6 years in BFSI Software Product companies in Enterprise Presales, Solution Consulting or Technical ConsultingJOB RESPONSIBILITIESPrimary Responsibilities- Leading and handling proposals/RFPs/RFIs as part of the pre-sales process- Provide consultative solution support in to field sales- Product presentations and demonstrations,- Deliver Proof of Concepts (POC) and scenario-based product demonstrations- Drive Go-to-market strategies- High level solution design based on client/prospect requirementsAdditional Responsibilities- Competitive analysis including product comparisons- Liaise with Product Managers to provide feedback from clients/prospects aboutmarket requirements/ideas to help strengthen the product roadmap- Provide support for partner engagements/evaluationsCANDIDATE PROFILEExperience and Competencies- 4-6 years experience primarily with B2B BFSI software product companies in Enterprise Pre Sales, Solution Consulting or Technical Consulting- Background working with RFPs, RFIs, solutioning documents, and proof-of-concept builds- Excellent articulation and presentation skills with client facing communication- Consultative mindset with experience working with complex enterprise software- Familiarity with long-cycle enterprise sales and procurement processes- Understanding of enterprise architectures and core technical skills- Desirable past experience with insurance product/understanding of the insurance industry- Ability to work in a high paced, challenge driven environment