Vendor Support Specialist

Vendor Support Specialist:

Position Overview:

The Vendor Support Specialist is responsible for managing relationships with third-party vendors, ensuring timely and accurate delivery of services, and resolving issues related to vendor performance. This role requires strong communication, organizational, and problem-solving skills, as well as the ability to work collaboratively with internal teams and external partners.

Essential Job Functions:

• - Serve as the primary point of contact for vendor-related inquiries and support
• - Monitor vendor performance and ensure compliance with service level agreements
• - Coordinate with internal departments to resolve vendor-related issues
• - Track and report on vendor metrics and performance indicators
• - Assist in onboarding new vendors and maintaining vendor documentation
• - Ensure timely processing of vendor invoices and payments
• - Collaborate with procurement and legal teams on vendor contracts and renewals
• - Maintain accurate records of vendor interactions and service issues
• - Support audits and compliance reviews related to vendor management
• - Identify opportunities for process improvements in vendor support operations

Requirements:

• - 2–4 years of experience in vendor management or support roles
• - Strong communication and interpersonal skills
• - Excellent organizational and documentation abilities
• - Proficiency in Microsoft Office and vendor management systems
• - Ability to multitask and prioritize in a fast-paced environment
• - Attention to detail and commitment to accuracy
• - Experience working with cross-functional teams
• - Understanding of procurement and contract management processes
• - Customer service orientation and problem-solving mindset
• - Availability to work U.S. hours