Vendor Support Specialist

Vendor Support Specialist

Digital Risks mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients.
Digital Risk’s 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting, and closing services to the largest banks and loan originators.

Position Overview:

The Vendor Support Specialist is responsible for managing relationships with third-party vendors, ensuring timely and accurate delivery of services, and resolving issues related to vendor performance. This role requires strong communication, organizational, and problem-solving skills, as well as the ability to work collaboratively with internal teams and external partners.

Essential Job Functions:

• - Serve as the primary point of contact for vendor-related inquiries and support
• - Monitor vendor performance and ensure compliance with service level agreements
• - Coordinate with internal departments to resolve vendor-related issues
• - Track and report on vendor metrics and performance indicators
• - Assist in onboarding new vendors and maintaining vendor documentation
• - Ensure timely processing of vendor invoices and payments
• - Collaborate with procurement and legal teams on vendor contracts and renewals
• - Maintain accurate records of vendor interactions and service issues
• - Support audits and compliance reviews related to vendor management
• - Identify opportunities for process improvements in vendor support operations

Requirements:

• - 2–4 years of experience in vendor management or support roles
• - Strong communication and interpersonal skills
• - Excellent organizational and documentation abilities
• - Proficiency in Microsoft Office and vendor management systems
• - Ability to multitask and prioritize in a fast-paced environment
• - Attention to detail and commitment to accuracy
• - Experience working with cross-functional teams
• - Understanding of procurement and contract management processes
• - Customer service orientation and problem-solving mindset
• - Availability to work U.S. hours